• Work with executive leadership to develop strategic direction for the entire Information Technology organization to further our transformational journey. • Work closely to align on the vision, program backlog, and roadmap while promoting an Agile mindset, driving continuous development, managing risks, and removing roadblocks.• Serve as the voice of the enterprise teams and providing a business perspective on the root causes that affect strategic goals.• Develop and manage metrics for performance; track objectives and key results. • Focus on process improvement while being responsible for facilitating program level processes and execution.

• A servant leader responsible for coaching and mentoring an enterprise of 400+ teams.• Strong focus on instilling Scaled Agile, Agile, DevOps, Product Mindset frameworks and tools to achieve delivery and transformation goals.• Expert at leading multiple teams and helping them scale their delivery efforts, with a strong focus on priority-based outcomes.• Detect organizational and operational challenges and address them at all levels, from teams to upper management.• Help Product Owners and Product Managers identify problems in all phases of the product lifecycle and coach them to an appropriate scalable solution.• Evaluate the product team’s performance to identify opportunities for further improvement and help teams learn to utilize Agile and Scaled Agile more effectively.• Facilitate learning and train cross-functional teams on design, development and deployment processes as the integral parts of the development lifecycle. • Implement effective engineering practices and promote automation.

Lead the requirement definition and product acceptance for Business Teams focusing on the user experience and the applications’ screensManage strong and productive relationships with business customers and colleaguesCommunicate and collaboratively work with Sabre to help to drive the functional requirements the business owner requestsUnderstand potential fit and gap analysis on business requirementsWork closely with the Testing team to ensure test cases and acceptance criteria are documented and test plans are successfully executedWork with business teams to define training strategy and supports the training lead to ensure training materials and plans are developed

• Reviewed, analyzed and reported on quality incidents and discrepancies related to products, processes and systems; provided support to ensure compliance with quality standards and applicable laws.• Evaluated performance and quality products as well as recommended possible process improvements, corrective actions, dispositions, and modifications.• Developed and implemented quality program plans and tracked the conformity of products.• Conducted process audits to evaluate procedural adherence and identify problems.• Investigated issues and incidents using Lean Six Sigma tools and statistical analysis as well as composed metrics and submitted them to upper management and executives.• Controlled nonconformance document data for accuracy and provided analysis to Quality Engineers. • Compiled data and analyzed reports while identifying critical issues and systematic incidents.• Supervised and managed Functional Lab purchases and ensured they complied with all regulations.

• Oversaw error-free product release to customers by implementing best testing practices and tools• Ensured products were defect-free and operated at or better than expected levels• Completed analyses to identify a root cause of incidents and recommend a data-driven solution• Identified client business needs as well as discretely communicated with customers regarding each project and provided them with growth opportunities analysis and feedback• Reviewed business requirements, documents, and other materials for all assigned projects as well as packaged account supporting documentation• Ensured compliance with all applicable laws as well as coordinated with regulatory entitiesProvide feedback and growth opportunities to customers, in an effort to improve overall quality