Producer, operations coordinator, videographer, and logistical backbone of this small business that provides high-quality multimedia to other businesses, targeting those led by women, people of color and members of the LGBTQIA+ community - check out our website at https://hpybx.com/. I did that!

• Determine if photographer skills and editing of photos meets the high standards put forth by the company through completing quality checks on photos and Matterport 3D walkthroughs • Workshop Matterports, ensuring markers are placed, scan points and 360s are accurate to shot list, start point is set, etc. • Cull, crop and/or reach out for more photos to complete sets of real estate photography• Collaborate with editing team, field techs, other admins and CEO remotely to ensure the best possible experience for our customers• Manage distribution of products to multiple clients with varying delivery requirements• Invoice clients according to agreements previously set

• Use MLS, ShowingTime and Supra eKey to set up and conduct personalized tours of homes to interested buyer clients on a part-time basis• Member of the National Association of Realtors

• Researched and created a multi-platform, cost-effective online learning solution for my (at the time) 5th grader. He was able to complete school assignments no matter where he was, as long as he had internet, and I was able to view and track his progress• Made adjustments to the curriculum as necessary to ensure the best experience for us both, while prioritizing his learning

• Created in-depth internal communication strategies and executed on them for Financial Services Diversity & Inclusion, Leadership Development, and Community (philanthropy and volunteerism) efforts • Ensured communications were clear, concise, and led with heart, including leader messaging and associate spotlights, among others• Determined a need and found a way to fix it through researching, cataloguing and presenting findings for all internal communications SaaS products on the market at the time. Obtained buy-in from stakeholders and other communications teams throughout the company to onboard Poppulo, which allowed us to gain metrics, have responsive templates, and reduce repetitive work on distribution lists• Worked with Tech & Data teams to create an RPA bot to send automated messaging and an interactive dashboard with multiple touchpoints, using data in ways we never had before • Collaborated across multiple business partners to create excellent experiences for associates, like with the Best Place to Work campaign and events

• Managed logistical processes for Financial Services Communications team, resulting in a well-informed and engaged team• Set up and managed the Internal Marketing Committee and accompanying process, increasing the effectiveness of marketing campaigns• Led productivity engineering initiative with Tech partners to ensure a smooth change management experience • Was project manager for the largest associate event of the year with approximately 7,000 attendees• Created what became a well-known recognition program to honor those who went out of their way for the customer

• Content Engineer for Portfolio Management intranet page• Integral member of Project – Ongoing Process Improvement• Managed team’s call log and reconciliation process, ensuring all requirements were accounted for• Communicated with small business clients to obtain financial reporting requirements • Consistent top producer – cleared 40% of my portfolio in one month

• Researched requirements and state laws to build the eviction process from scratch• Utilized Equator as a system of record for evictions, managing tasks and responses from attorneys and real estate agents• Facilitated several projects, continuous process improvement, and created a new FHA process• Led the Fun Committee in determining engaging team-building activities for associates and scheduled accordingly • Coordinated, facilitated and executed an event to provide training for Capital One’s Default department • Strategized with legal counsel in order to find settlement opportunities where appropriate

• Coordinated daily functions for 500-1200 tenant occupied foreclosed properties throughout the United States• Ran reports to update database, post rents, and communicated with outsourcers daily• Answered calls and emails with tenant related questions• Entered service requests, requested bids for repairs, and followed up to ensure they were completed• Compiled research on state and local laws with regards to tenant occupied properties• Ensured outsourcers complied with policies, procedures, and laws such as the Protecting Tenants at Foreclosure Act of 2009, as well as rent control and other state and local laws• Used Microsoft Office Suite and Propertyware property management system• Completed Month End reporting

• Leased apartments, completing all related paperwork including Blue Moon with TAA lease and addenda• Created online and print marketing materials to create more traffic for the community• Used Yardi Voyager to input traffic and pull reports and Yieldstar for pricing• Used Microsoft Office Word, Excel, and Publisher frequently• Audited files to make sure paperwork was correct and in order• Trained new employees on policies, procedures, and paperwork

• Leased apartments and all related paperwork • Managed resident retention functions• Completed various reports and oversaw renewal procedures• Oversaw marketing by creating flyers, newsletters, and special boards

• Leased apartments and all related paperwork • Managed resident retention functions• Complete various reports and oversaw renewal procedures• Oversaw marketing by creating flyers, newsletters, and special boards

• Set appointments for clients and took phone calls• Worked with various computer programs including all of Microsoft Office• Helped create website• Created boards for events and seminars