Amber Lee Letsche Email & Phone Number

Irving, Texas, United States

Delivers training to retail employees.Reviews trainees' performance and progress.Updates and maintains employees training records.Provides feedback regarding training program effectiveness and identified training gaps.Maintains current knowledge of updated company products/services, management needs and emerging training methods and technologies.Promotes the organization's philosophy and value.

Arlington, Texas, United States

Processed new and existing customers’ lease applications by completing credit checks and decisioning the applicants.Created lease agreements per the application approval and verify the customers understand the terms of the contract.Maintained the upkeep of customers’ accounts including updating customer information in the store computer system and documenting all customers’ payments.Conducted daily collection calls to customers who have not paid per their lease agreements.Sold customers on the benefits of timely lease agreement payments to enhance their credit ratings. Assisted the Store Manager in setting and achieving daily, weekly and monthly revenue and renewal goals.Processed in-store purchases and assist with merchandise returns and guest deliveries as directed by management.Conducted opening and closing procedures.

Irving, Texas

Conducted due diligence reviews of correspondent banking of alerted and red flagged activity.Analyzed transactional statistical data and completed enhanced due diligence investigations on high risk customers (individual as well as large corporate entities) in support of policies and procedures.Audited, reviewed, and analyzed financial transactions for potential suspicious activity, money laundering, terrorist financing, and negative media reports.Performed research via internal sources (Norkom and Mantas applications) and external sources, gathered and analyzed documentation in accordance with regulatory CIP/KYC requirements. Researched and verified the parties involved in suspicious transactions against various database, LexisNexis, OFAC, World-check, Accuity and Internet searches. Conducted internal fraud investigations of correspondent banking customers through reviews of clients’ transactions of cash, check, and wire transfer activity via account statements to determine the flow of payments and looked for suspicious activity or alerts. Prepared and submitted narrative summary of findings for each individual review, including a detailed recommendation for further action and reasoning to clear and close. Ensured timely completion of case work to facilitate closure and/or transmission of SARs to federal authorities as required by regulation.

Irving, Texas

Conducted due diligence reviews of correspondent banking of alerted and red flagged activity.Analyzed transactional statistical data and completed enhanced due diligence investigations on high risk customers (individual as well as large corporate entities) in support of policies and procedures.Audited, reviewed, and analyzed financial transactions for potential suspicious activity, money laundering, terrorist financing, and negative media reports.Performed research via internal sources (Norkom and Mantas applications) and external sources, gathered and analyzed documentation in accordance with regulatory CIP/KYC requirements. Researched and verified the parties involved in suspicious transactions against various database, LexisNexis, OFAC, World-check, Accuity and Internet searches. Conducted internal fraud investigations of correspondent banking customers through reviews of clients’ transactions of cash, check, and wire transfer activity via account statements to determine the flow of payments and looked for suspicious activity or alerts. Prepared and submitted narrative summary of findings for each individual review, including a detailed recommendation for further action and reasoning to clear and close. Ensured timely completion of case work to facilitate closure and/or transmission of SARs to federal authorities as required by regulation.

Fort Worth, Texas

Facilitated training sessions covering product knowledge, teller operations, customer service, cross selling, lending, bank system technical skills training (e.g. JHA-SilverLake), bank policies and procedures, banking regulations and refresher training. Responsible for course creation and course content for facilitated classes and online courses. Designed presentations and created job manuals, job aids and other materials to ensure the trainees effectively learn the material.Helped with the development of new employees by following up with them and their supervisors for any additional training needed. Formulated course curriculum, syllabus, teaching aids, and determined the most effective instructional method.Ensured LMS curriculums, online training and training records were updated across all partners.

Watauga, Texas

Opened accounts as well as promoted products and services offered by the bank.Was proficient in Consumer Accounts, Trust Accounts, IRAs, Deceased Accounts, Commercial Accounts, Loans and Safe Deposit Boxes.Conducted opening and closing procedures.Provided mentoring, leadership and training for new hires as well as current staff.Acted as a liaison assisting management with motivations of employees.

White Settlement, Texas

Provided teller services including processing numerous transactions such as deposits, withdrawals, cashing checks, account transfers, wires, credit card cash advances and savings bonds for the customers.Assisted customers with account questions and cross-sold products and services the bank offered.

Fort Worth, Texas

Covered the Tarrant County business community, providing weekly news and important insight.Maintained the paper’s beats of banking and finance, small business, nonprofits and healthcare.Ensured accuracy and integrity through copy editing.Conducted face-to-face and telephone interviews on a weekly basis.Researched and collected information to compose lists and records.