Amber L. work email
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Amber L. personal email
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Amber L. phone numbers
► Leader in Experience Design that balances innovation, tech debt, and design systems for Fortune 500 Brands with 10M+ global customer base and 200K+ daily customer interactions.► Passionate champion for the customer across the organization, successfully implementing cross-functional Design Thinking processes to ensure customer-first focus; Consistently named Executive Sponsor for ongoing Corporate Digital Transformation Initiatives► Significant experience driving insight-based, “test and learn” approach to Product Experiences consistently hitting multimillion-dollar objectives.► 15+ years building, leading, and enabling empowered Product & UX, and Testing Organizations (global and remote); Growing teams from 5 to 60+, with 500+ matrixed collaborators.► Deep Expertise in designing and innovating-on transactional retail experiences across channels. AREAS OF EXPERTISE:Digital Transformation | Agile Product Management | Strategic Long-Term PlanningSystems-Thinking | Omni-Channel Design | Customer Journey Mapping | Service DesignCheckout | Point of Sale | Buy Online Pick Up In Store | In Store Look-up | Gift RegistryBuy Now, Pay Later | Wishlist | Gift Registry | Self-Service check-in | Preference CenterLoyalty | Account and Payment Management Multi-Device Strategy:Web | Mobile | Apps | Social Media | TV | Voice | Streaming | Ecommerce | Emerging Technology
Vanguard
View- Website:
- vanguard.com
- Employees:
- 25515
- Company email:
- privacy@vanguard.com
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Ux Strategy | Lead StrategistVanguardPhiladelphia, Pa, Us
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Ux StrategyVanguard Mar 2023 - PresentValley Forge, Pa, Us
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Ux Strategy, Research & Interactive ConsultingFreelance 2005 - Present
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E-Commerce | Ux & Product ManagementTurn5, Inc. Jan 2021 - Nov 2022Paoli, Pa, UsHired to lead the end-to-end Ecommerce Experience for Turn5’s 3 Ecommerce brands (from insights and research, digital product roadmapping, experience design, development, and behavioral analysis). Reporting to founder and Chief Executive Officer, leading Product, UX, UX Research, Software Development, QA, and Agile Release teams for 3 websites and mobile apps driving over $500M a year in revenue. -
User Experience & Product ManagementQurate Retail Group 2019 - Jan 2021West Chester, Pennsylvania, UsLead enterprise-wide Product Management and UX organizations for QVC and HSN (including research, testing, and change management with 60+ global team members) within IT. Reporting to Chief Information Officer, leading Product and UX teams for 4 Value Streams and 15+ Product Domains across QVC Global and HSN. Worked through August 2020. -
Customer JourneyQurate Retail Group Dec 2018 - Nov 2019West Chester, Pennsylvania, UsDesigned and launched the first Customer Journey organization inclusive of global User Experience Design, Customer Usability and Research, Consumer Insights, Customer Change Management and A/B Testing, covering QVC Global and HSN. Reported to Chief Digital Officer.
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Interactive & Ux | Global Digital CommerceQvc Jun 2015 - Dec 2018West Chester, Pennsylvania, UsDeveloped first global Product Management organization for Digital Commerce Platforms (including UX, A/B testing, Change Management). Introduced AGILE principles for QVC (US, UK, Germany, Italy, France, Japan). -
User Experience & DesignQvc Feb 2014 - Jun 2015West Chester, Pennsylvania, UsRecruited to establish first UX and Design organization, including refocusing and growing 4 newly formed teams: UX, Design Production, A/B Testing, and Product). Kicked off first Design Refresh Digital Platforms in 5 years, onboarded top design agency (Huge Inc), built internal excitement stakeholders; co-created, refined, and aligned to the brand vision and long-term strategies.
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User Experience & ResearchEbay Enterprise Marketing Solutions (Formerly E-Dialog) 2011 - 2014Burlington, Ma, UsRecruited to build world-class UX team dedicated to Ecommerce design. Grew from 6 to 25+, integrated User Research Practice, and defined first formalized set of “UX Service Offerings” to streamline client engagements. Led the User Experience vision of 15+ successful ecommerce redesigns and optimization projects for clients such as: Sony, Kraft, Peak Performance, Schiff, Gevalia, Tassimo, ToysRUs, PetSmart, Levi’s, Dockers, Timberland, Ace Hardware, and Dick’s Sporting Goods. -
User Experience & Digital Media | Self-Service DivisionNcr Corporation 2000 - 2011Atlanta, Georgia, UsManaged Creative team and overall UX creative direction. Defined core new feature requirements for NCR enterprise software platforms. Designed and implemented retail applications for over 15 high-profile clients including BMW, Toys R US, Cabela’s, Hot Topic, Sephora, Bank of America, Fidelity, Target, E-Trade, Philip Morris, and Disney.Creative Production Manager, Netkey Inc | 2003 – 2009Information Architect, Netkey Inc | 2000 – 2003 -
Consultant | Web Design & DevelopmentEdge Technology Services Jan 2007 - Nov 2009North Haven, Ct, UsProvide web design and development services: graphic design, prototyping, HTML, CSS, JavaScript, Content Management Systems and client training. -
Web Site Design & Development | Molecular Cellular Developmental BiologyYale University Jan 1999 - Apr 2000New Haven, Ct, Us
Amber L. Skills
Amber L. Education Details
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Charter Oak State CollegeHci | Computer Science & Psychology -
Hampshire CollegeCognitive Science
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Quinnipiac UniversityComputer Science
Frequently Asked Questions about Amber L.
What company does Amber L. work for?
Amber L. works for Vanguard
What is Amber L.'s role at the current company?
Amber L.'s current role is UX Strategy | Lead Strategist.
What is Amber L.'s email address?
Amber L.'s email address is am****@****ail.com
What is Amber L.'s direct phone number?
Amber L.'s direct phone number is (800) 600*****
What schools did Amber L. attend?
Amber L. attended Charter Oak State College, Hampshire College, Quinnipiac University.
What skills is Amber L. known for?
Amber L. has skills like User Experience, E Commerce, Information Architecture, User Interface Design, User Interface, User Experience Design, Usability, Social Media, Mobile Devices, Digital Media, Web Design, Html.
Who are Amber L.'s colleagues?
Amber L.'s colleagues are Jennifer Ziegler, Fmp, Mcr, Christopher Weikel, Deb Sasser, Ashley Gaydos, Michael Russell, Matthew Jecen, James Fazio.
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