Amber Simons Email and Phone Number
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I love to get stuff done. I'm an effective program and project manager who brings everyone along on the journey to continually improve processes, launch new programs and initiatives. I am a customer experience champion. • I transform customer data into actionable improvement plans, which inspires cross-functional teams to improve customer experience and generate recurring cost savings. • Global project management includes: call center operations and readiness, and transformative change in the operations of Microsoft's partner and certification programs. • I find out what motivates individuals, then discover and share the common theme that ties everyone together to achieve what we are trying to get done!
Microsoft
View- Website:
- microsoft.com
- Employees:
- 231118
- Company phone:
- 0124 415 8000
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Manager, Responsible Ai And Compliance (Principle Program Manager)MicrosoftNew River, Az, Us
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Manager, Digital Safety & Responsible Ai Operations Program ManagementMicrosoft Apr 2022 - PresentRedmond, Washington, UsLead the “Human in the Loop” program management team that provides the guidelines and labeling to train Microsoft’s Responsible AI algorithms and the operational support for Microsoft’s AI Release governance program. • implemented Human Review Procedures for Generative AI (Trust & Safety) for harms including sexual, violence (including TVEC), self-harm, child exploitation (CSEA), hallucinations, jailbreak, multi-model, image and video prompts.• Delivered high-quality labelled data by developing repeatable guidelines from early draft policies. Delivered calibrated high quality data sets.• Developed human in the loop processes and procedures for Responsible AI Abuse detection. • Mitigating enterprise risk through delivering operational services supporting Microsoft Deployment Safety Board governance. Saw continual and iterative improvements despite operating in an unstable environment with lack of tooling requiring significant manual lift.
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Program Manager, Ai Operations Secure AnnotationMicrosoft Sep 2020 - Apr 2022Redmond, Washington, Us• Led effort to successfully hire and onboard 145+ individuals across 4 different countries supporting 54 locales within 6 months during a global pandemic: record hiring for Microsoft. Developed repeatable and scale-able hiring process used by 78+ interviewers across 255+ candidates.• Responsible for developing, documenting and execution against business operational processes and procedures for the Secure Annotation Services team to help drive consistent, repeatable, execution at scale. • Drove team progress and cohesion during newly formed and growing team. Provided structure, coordination and filled gaps and transitioned workload to appropriate owner once onboarded. Examples include led and facilitated daily stand-up meetings, facilitated user story requirements across program team and coordination with engineering, kicked off cross-group partnership between BPO & GSS teams focused on improvement opportunities and synergies and led the first production project release cross-group v-team which established the foundations the team continues to build upon to date and automation of zero usage case processing.
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Program Manager, Digital Transformation Architecture, Global BpoMicrosoft Feb 2018 - Sep 2020Redmond, Washington, Us• Business Product lead for the development of new application, Scenario Accelerator. Led requirement gathering, reviews, prioritization and sign off, lead UAT for all releases, developed user guide, sought, and incorporated continual feedback, developed effective and close partnership with vendor engineering team.
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Program ManagerAmerican Express Jan 2017 - Jan 2018New York, Ny, Us• Developed short and long term team priorities and partner with team through execution• Developed and managed team rhythm of the business activities and reporting• Provided wide-range of support for director and team to drive organizational efficiency, increase productivity & health of the team• Led key strategic cross-group projects and initiatives -
Program Manager - American Express Global Network OperationsOnx Enterprise Solutions Oct 2016 - Jan 2017Toronto, On, Ca -
Business Program Manager - Worldwide Partner GroupMicrosoft Jul 2011 - Sep 2016Redmond, Washington, UsProvided Program and organizational business management for the Microsoft Partner Program organization. Highlights include: • Designed and implemented an organizational Change Management Framework, influencing 40+ colleagues to gain support and agreement to leverage the new framework. Framework enabled the first comprehensive roadmap of partner impacting changes.• Managed rhythm of the business for monthly partner-focused executive review meetings resulting in cross-group alignment, awareness, and collaboration of partner-impacting initiatives.
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Microsoft Learning - Operations Global Program ManagerMicrosoft Mar 2008 - Aug 2011Redmond, Washington, UsManaged the end-to-end global operations for the Microsoft Certified Professional and Certified Training programs. Highlights include: • Led cross group-collaborative projects to enable cost avoidance through automation, system enhancements to reduce contact center volume and increase in customer satisfaction. • Managed 3 successful Worldwide Microsoft Certified Trainer (MCT) renewal campaigns, resulting in an average of 90% MCT renewal rate and $4M in revenue each year.• Trusted advisor and subject matter expert for MCP and MCT escalations. Clarified and created policies, created customer-facing positioning for contact centers, Created and maintained documentation for all program initiatives and ensured they were consumed and executed against.
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Service Delivery ManagerMicrosoft Oct 2006 - Feb 2008Redmond, Washington, UsManaged the delivery of the North American service center for Microsoft Partner Programs. • Managed and ensured operational effectiveness of vendor. Utilized customer feedback to develop resolution proposals used to influence stakeholders to implement change resulting in ~65K+ annual savings. • Maintained <5% variance quarterly to budget for all Lines of Business (LOB) managed (~$6 million FY budget).
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Supervisor & Project ManagerArvato Services Nov 2004 - Oct 2006Gütersloh, De• Project managed major customer projects, ensuring employee readiness to customer specifications.• Managed and improved the hiring efforts, decreasing departmental attrition and increasing morale.• Designed and implemented agent performance reports increasing supervisor’s ability to effectively coach employees and increase productivity.
Amber Simons Skills
Amber Simons Education Details
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California State University, NorthridgeBusiness Administration | Emphasis In Business Law
Frequently Asked Questions about Amber Simons
What company does Amber Simons work for?
Amber Simons works for Microsoft
What is Amber Simons's role at the current company?
Amber Simons's current role is Manager, Responsible AI and Compliance (Principle Program Manager).
What is Amber Simons's email address?
Amber Simons's email address is am****@****oft.com
What is Amber Simons's direct phone number?
Amber Simons's direct phone number is +142551*****
What schools did Amber Simons attend?
Amber Simons attended California State University, Northridge.
What skills is Amber Simons known for?
Amber Simons has skills like Project Management, Cross Functional Team Leadership, Program Management, Business Process Improvement, Process Improvement, Customer Experience, Cost Reduction Implementation, Customer Satisfaction, Call Centers, Vendor Management, Training, Outsourcing.
Who are Amber Simons's colleagues?
Amber Simons's colleagues are Sherry Rowe, Vineet Chawda, Zeeshan Mangi, Hui Li Lee, Eladio Guzman, Shiva Prajapati, Ahmed Warteni.
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