Amber Simons Email & Phone Number

New River, AZ, US

Redmond, Washington, US

• Lead the “Human in the Loop” program management team that provides the guidelines and labeling to train Microsoft’s Responsible AI algorithms and the operational support for Microsoft’s AI Release governance program.
• implemented Human Review Procedures for Generative AI (Trust & Safety) for harms including sexual, violence (including TVEC), self-harm, child exploitation (CSEA), hallucinations, jailbreak, multi-model, image and.
• Delivered high-quality labelled data by developing repeatable guidelines from early draft policies. Delivered calibrated high quality data sets.
• Developed human in the loop processes and procedures for Responsible AI Abuse detection.
• Mitigating enterprise risk through delivering operational services supporting Microsoft Deployment Safety Board governance. Saw continual and iterative improvements despite operating in an unstable environment with.

Redmond, Washington, US

• Led effort to successfully hire and onboard 145+ individuals across 4 different countries supporting 54 locales within 6 months during a global pandemic: record hiring for Microsoft. Developed repeatable and scale-able.
• Responsible for developing, documenting and execution against business operational processes and procedures for the Secure Annotation Services team to help drive consistent, repeatable, execution at scale.
• Drove team progress and cohesion during newly formed and growing team. Provided structure, coordination and filled gaps and transitioned workload to appropriate owner once onboarded. Examples include led and.

Redmond, Washington, US

• Business Product lead for the development of new application, Scenario Accelerator. Led requirement gathering, reviews, prioritization and sign off, lead UAT for all releases, developed user guide, sought, and.

New York, NY, US

• Developed short and long term team priorities and partner with team through execution
• Developed and managed team rhythm of the business activities and reporting
• Provided wide-range of support for director and team to drive organizational efficiency, increase productivity & health of the team
• Led key strategic cross-group projects and initiatives

Toronto, ON, CA

Redmond, Washington, US

• Provided Program and organizational business management for the Microsoft Partner Program organization. Highlights include:
• Designed and implemented an organizational Change Management Framework, influencing 40+ colleagues to gain support and agreement to leverage the new framework. Framework enabled the first comprehensive roadmap of.
• Managed rhythm of the business for monthly partner-focused executive review meetings resulting in cross-group alignment, awareness, and collaboration of partner-impacting initiatives.

Redmond, Washington, US

• Managed the end-to-end global operations for the Microsoft Certified Professional and Certified Training programs. Highlights include:
• Led cross group-collaborative projects to enable cost avoidance through automation, system enhancements to reduce contact center volume and increase in customer satisfaction.
• Managed 3 successful Worldwide Microsoft Certified Trainer (MCT) renewal campaigns, resulting in an average of 90% MCT renewal rate and $4M in revenue each year.
• Trusted advisor and subject matter expert for MCP and MCT escalations. Clarified and created policies, created customer-facing positioning for contact centers, Created and maintained documentation for all program.

Redmond, Washington, US

• Managed the delivery of the North American service center for Microsoft Partner Programs.
• Managed and ensured operational effectiveness of vendor. Utilized customer feedback to develop resolution proposals used to influence stakeholders to implement change resulting in ~65K+ annual savings.
• Maintained <5% variance quarterly to budget for all Lines of Business (LOB) managed (~$6 million FY budget).

Gütersloh, DE

• Project managed major customer projects, ensuring employee readiness to customer specifications.
• Managed and improved the hiring efforts, decreasing departmental attrition and increasing morale.
• Designed and implemented agent performance reports increasing supervisor’s ability to effectively coach employees and increase productivity.