Amber Bond

Amber Bond Email and Phone Number

Workforce Management Specialist and Business Analyst at Wounded Warrior Project @ Wounded Warrior Project
jacksonville, florida, united states
Amber Bond's Location
Jacksonville, Florida, United States, United States
Amber Bond's Contact Details

Amber Bond personal email

n/a
About Amber Bond

Workforce Management Specialist with over 15 years’ experience in data analysis and resource allocation in contact center environments. Utilize historical volume to forecast future trends, calculate workload requirements, and determine staffing needs. Offer solutions that increase cost savings. minimize labor waste, maintain productivity, and ensure service level objectives are achieved.

Amber Bond's Current Company Details
Wounded Warrior Project

Wounded Warrior Project

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Workforce Management Specialist and Business Analyst at Wounded Warrior Project
jacksonville, florida, united states
Website:
woundedwarriorproject.org
Employees:
926
Amber Bond Work Experience Details
  • Wounded Warrior Project
    Resource Center Business Analyst
    Wounded Warrior Project May 2018 - Present
    Jacksonville, Florida
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  • Florida Blue
    Workforce Analyst
    Florida Blue Nov 2013 - May 2018
    Jacksonville, Florida Area
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  • Isgf - Recruiting Excellence
    Traffic Analyst - Workforce Management
    Isgf - Recruiting Excellence Nov 2013 - Aug 2014
    Jacksonville, Florida Area
    Traffic Analyst contractor working for Florida Blue. Use RTA and Aspect to ensure staffing is in place real-time to meet service level goals. Maintain skilling through Cisco Application to provide additional support during contingencies. Ensure that leadership is aware of any issues real-time, same day, and next day that may impact service levels. Make suggestions to leadership during intervals of over staffing to complete required off-floor activities.Complete analysis for adherence reporting and to determine changes needed for immediate results.
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  • Adt Security Services
    Workforce Coordinator
    Adt Security Services Apr 2004 - Nov 2013
    • Utilize TCS/E Workforce Management to add entitlements, maintain employee information, and reporting. • Reforecast based on real time staffing and activity based on half hour intervals. • Operate Avaya and Real Time Adherence programs to monitor current and historical phone states, maintain compliance. • Execute contingency plans, bridge calls, and codes based on the impact to customer service. • Deliver updated information regarding potential weather related impact to locations and employees. • Allocate resources on a daily basis to ensure required service levels for Alpha, Beta, Gamma and incoming calls are met. • Coordinate communication between corporate and local management, IT Specialists, Dell Computer Technicians, and customer service associates.• Provide training for new hires on Aspect scheduling, educate on reliability/compliance and attendance. • Solicit overtime and voluntary time off contingent on business needs.
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Amber Bond Skills

Ewfm Aspect Rta Avaya Cms Avaya Call Center Development Customer Service Management Process Scheduler Program Management Time Management Training Workforce Management Customer Satisfaction Customer Experience Avaya Technologies Team Building Process Improvement Call Centers Team Leadership Vendor Management Leadership Data Analysis Driving Results Performance Improvement Trend Analysis Building Effective Relationships Efficiency Analysis Resource Allocation Relationship Building Ad Hoc Reporting Performance Reporting Reporting And Analysis Metrics Reporting Teamwork And Collaboration Customer Focus Continuous Improvement Scheduling Efficiency And Accuracy Business Partner Engagement Business Process Improvement Contact Centers Avaya Products Strategic Planning Planning And Scheduling Workforce Analytics Workforce Performance Scheduling Performance Management Business Analysis Microsoft Office Salesforce.com Teleopti Talkdesk Nice Call Recording Five9 Twilio Analytics Aspect Software

Amber Bond Education Details

Frequently Asked Questions about Amber Bond

What company does Amber Bond work for?

Amber Bond works for Wounded Warrior Project

What is Amber Bond's role at the current company?

Amber Bond's current role is Workforce Management Specialist and Business Analyst at Wounded Warrior Project.

What is Amber Bond's email address?

Amber Bond's email address is am****@****lue.com

What schools did Amber Bond attend?

Amber Bond attended University Of North Florida, Florida State College At Jacksonville, Metropolitan Community College.

What skills is Amber Bond known for?

Amber Bond has skills like Ewfm, Aspect, Rta, Avaya Cms, Avaya, Call Center Development, Customer Service, Management, Process Scheduler, Program Management, Time Management, Training.

Who are Amber Bond's colleagues?

Amber Bond's colleagues are Joshua Cosme, Sambrero Browning, David Mynett, Melissa Ann, Laura Horne, Shilo Green, Alexander Santana.

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