Amber Mitchell Email & Phone Number

Scottsdale, Arizona, United States

• Supported the sales team by creating marketing materials foradvertising meetings, classes and events
• Graphic design for print materials, national advertising, local eventsand social media posts
• Managed email databases and designed/scheduled mass emailblasts
• Managed and edited Wordpress website and submitted changes asneeded
• Scheduled and executed large events and happy hours
• Ordered catering many recurring meetings and special events

Mesa, Arizona, United States

• Calculated net income and adjusted strategies to increase incomeand bottom-line profits
• Promoted business on social media platforms to maximize brandidentity and generate revenue
• Assessed current inventories and brought in supplies to keep stockwithin optimal levels for expected demands
• Planned and executed seasonal and holiday sales and productofferings
• Facilitated payment of invoices due by sending bill reminders andcontacting clients
• Monitored market conditions to set accurate pricing structures andtake advantage of emerging trends

Mesa, Arizona, United States

• Developed social media initiatives and created daily content for social media
• Leveraged Facebook, Twitter, Instagram and emerging platforms to engage and acquire new customers
• Planned, implemented and maintained successful SEO strategies
• Managed all meetings and interviews with partners and vendors
• Created and monitored influencer marketing campaigns
• Scholarship creation and promotion on.edu

Mesa, Arizona, United States

• Answering inbound sales and customer service calls / chats
• Troubleshooting and resolving mechanical issues with products over the phone
• Data entry
• Accepting payments over the phone and adhering to all laws applying to privacy while handling payment information
• Diligent record keeping and notation of accounts after each contact with the customer
• Tracking inventory to advise managers when to remove an item from the site or mark as “out of stock”

Mesa, Arizona, United States

• Worked with supervisors via live chat to address customer inquiries or technical issues beyond scope of expertise
• Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes
• Leveraged tools, resources and company procedures to address and diagnose problems
• Multitasked across systems and applications and resolved a broad range of technical issues
• Monitored customer issues to deliver effective resolution and ensured that all steps involved followed policies and procedure

Tucson, Arizona, United States

• Negotiated credit extensions to assist customers in paying overdue accounts
• Notified customers of delinquent accounts with attempt to collect outstanding amounts
• Determined debt to income ratio to determine if borrowers qualified for assistance programs or refinance options
• Received payment and ensured proper posting to appropriate customers accounts
• Processed payments over phone and set up recurring drafts
• Verified income of borrower and gathered credit information