• Ability to run a team in a busy restaurant with covers exceeding 360 people within a 6-hour period.• Promoting a good team structure with a focus on development and wellbeing.• Supporting the importance of teamwork and communication in providing authentic welcoming customer service.• Proficient in dealing with customer relations, staffing issues, and complaints, ensuring relationships are maintained with returning happy customers.• Creating and organising staffing rotas in-line with holidays, business needs, reservation management and profit maximisation.• Keeping statistical and financial records, cashing up daily ensuring balancing of tills and sales.• Event organisation, liaising with the head chef and other staff members to ensure seamless service from food to table.• Ensuring compliance with licenses, hygiene and health and safety legislation. Keeping on top of all related paperwork and enforcing all staff complete their training for their food safety certification.• Responsible for overseeing stock levels and ordering supplies where needed.• Attending companywide managerial meetings, providing evidence of customer trends. Discussing improvements of the team and the service we provide.• Researching ways in which we can reduce waste to become more cost effective and sustainable.• Development of marketing and promotion strategies with the use of social media, Adobe suite, Canva and video editing tools such as Capcut.

• Organised and booked in bridal, personal shopping and alteration appointments with the correct members of the team.• Communicating availability and schedules to ensure appointments are suitable for all parties.• Preparation of show rooms and retail floor, ensuring high standards of housekeeping and accessibility.• Keeping in line with visual merchandising guidelines, dressing off shop fronts, windows, and mannequins to drive footfall and sale.• Providing knowledgeable insight of products which opened conversations and opportunities to increase sales due to suggestions of additional items. Handling of payments of all forms.• General admin of replying to customer emails and keeping notes on client relations.• Able to search through company wide databases to source desired stock at request of customers, delivering sales. Updating database of client details.

• Employed through University internship scheme which followed into full time employment and progression into lead seamstress role.• Pattern cutting designs, following through to finish final garments.• Bespoke alterations to existing designs at request of the client.• Use of industrial machinery: coverstich, over-locker, and lock stitch.• Manufacturing client orders to the highest standards with the upmost devotion to detail.• Meeting targets in high season, thriving in high pressure situations, completing 20 orders in 6.5 hours from cut to finish.• Liaising with clients to determine any bespoke measurements, fabrics.- Email marketing using Mailchimp.- Sourcing influencers for gifting and collaboration posts.- Photoshoot assistance, styling models, taking behind the scenes footage for socials.- Creative solution planning - to host an event for collection launch, filled with influencers and customers. Forming an immersive brand experience, increasing sales.Market and trend research, forecasting for new collections.

• Customer facing shift supervisor in a fast-paced pub with covers exceeding 90 people.• Training new staff efficiently to understand the meanings of customer service, use of equipment and POS demonstrating a high level of leadership and an adaptability to all levels of individual learning.• Able to handle difficult and unusual emergency situations professionally and calmly.• Deep understanding of trade, consumer patterns and product knowledge.• Ordering correct amount of stock from suppliers ensuring we have enough product to serve over our booked covers. Cashing up the tills. Organising shift rotas.• Planning multiple charity fundraising events including bingo and cider festivals.• Coordinating bookings alongside table plans to ensure maximum capacity and that efficiency standards are kept.• Dealing with an array of customers from all leases of life, which allowed me to gain excellent interpersonal skills.

• Sales and Service trained with capability to understand customer needs, utilising product knowledge to convert sales.• Able to adjust my personality and sales techniques to match different type of customers, creating the ability for greater connection and an increase in sales.• Liaising with team members to help provide strong customer service resulting in customer conversions.• Working closely with stock management to ensure the correct sizing is delivered to the customer.• Proficient in till operations, able to successfully meet e-receipt targets promoting sustainability and mailing list sign up.• Listening to customer needs in what they are looking for, successfully suggesting multiple products, and giving additional styling information on how it can be worn for multiple occasions past what they are shopping for that day. Promoting a connection with the product and thus prolonging its wearability, staying in line with Superdry's sustainable ethos.• Strong product knowledge.• Visual merchandising products in store and mannequin dressing, creatively coinciding with guidelines successfully increasing customer engagement and conversions.

- Toiling and sampling patterns.- Making copies of patterns to pass on to third party manufacturers overseas.- Concept design development and trend forecasting, following themes.- Collaborative range building and team meetings.- Attended the London Textile Trade Fair to source an array of fabrics and prints for the collection.