• Manages and coordinates billing functions for over 40 attorneys and paraprofessionals• Provides expertise and trains coworkers and managers during migration from Elite Enterprise to 3E• Trains attorneys and paraprofessionals throughout migration to paperless proforma• Facilitates cross-team collaboration during testing and training efforts for our new financial system• Interfaces with attorneys, legal administrative assistants, and other accounting personnel in order to respond to billing questions and resolve issues• Performs billing for alternate fee arrangements including flat fee, fixed fee, and interim billing along with split billing, multipayor, and joint or group setups• Assists with client inquiries and collection efforts• Analyzes fee discounts and helps to increase billing rates by with engaging attorneys and the rate team• Maintains rate exceptions and timekeeper inclusion lists• Successfully processes electronic billing and accruals• Works with legal team and e-bill vendors to implement new clients on selected e-billing platforms, including timekeeper rate uploads and maintenance• Resolves errors, rejections, reductions and other electronic billing issues• Utilizes 3E, Elite Enterprise, eBillingHub, BillBlast, BillingPoint, Billstream, doeLegal ASCENT, Legal eXchange, Legal Tracker, LexisNexis CounselLink, Mitratech Collaborati, Mitratech Corridor, Simple Legal CounselGO, Tymetrix360, Wolters Kluwer Collaboration Portal and more• Process improvement champion

• Manages monthly billing for up to 40 attorneys• Trains new and existing employees• Establishes client and coworker relationships• Assists with client inquiries and collections• Facilitates rate increases• Analyzes fee and rate discounts• Maintains rate exceptions and timekeeper approval• Processes electronic billing and accruals• Monitors invoice statuses• Resolves rejections, reductions and other electronic billing issues• Utilizes Elite Enterprise (3.11), eBillingHub, BillBlast, BillingPoint, doeLegal ASCENT, Legal eXchange, Legal Tracker, LexisNexis CounselLink, Mitratech Collaborati, Mitratech Corridor, Simple Legal CounselGO, Tymetrix360, Wolters Kluwer Collaboration Portal and more.

- Compile, manage, and execute accounts receivable billing- Perform fee and rate analyses for attorneys- Maintain rate exceptions and timekeeper approval- Monitor electronic billing statuses and vendor portals- Establish client billing relationships and assist attorneys with collections- Experience with Elite Enterprise (3.9), 3E, eBillingHub, and BillBlast

- Maintain and record cost disbursement data- Edit and process customer billing- Complete various office projects using Elite Enterprise, TMClaims, and Microsoft Office

- Billing, payroll, and inventory management- Monitor and reconcile bank accounts- Facilitate project communication between sales and installation teams

- Mentor new and existing employees to help meet sales goals and customer expectations - Prepare store deposits, count cash registers, and perform change orders- Top seller of Old Navy credit cards in Philadelphia. Processed 1,205 applications in 2014.

Managed basic chemical, electrical, and ergonomic hazards through the maintenance of offices, conference rooms, kitchen areas, and mail-rooms at Susquehanna Bank Headquarters.