• Project Manager/Scrum Master of development team, managing new projects, Ektron/Episerver upgrades and platform support for multiple medical and municipal clients.• Lead documentation efforts for Umbraco Setup process and PMO standards and process for the project management team.

• Managed team to develop and successfully release an internal use Mobile App for a leading Energy Services Company. Involved in every aspect of the project from requirement gathering through release. Worked with 3rd Party Design team. Developed wire frames for UX flow for the Mobile App. Developed QA test cases for use by QA team.• Lead team to redesign and implement a Video Chat Mobile App for United Way.• Developed and documented the company process and project management standards.• Led Magento v1 to v2 Platform Migration for an NFL team’s Pro Shop. Involved in reorganizing the team to start using an Agile approach and deliver in 2 weeks sprints.

• Lead an internal IT project to improve WIFI service for 24 Casino properties in Las Vegas and across the nation. • Researched call center systems across all 24 Casino properties to help identify areas for upgrade and/or consolidation. Communicated with multiple property and corporate professionals to define project objectives and requirements.• Successfully launched software for the legal team to allow them to import and track signed documentation.

• Successfully launched multiple concurrent implementations of Fluid Configure, a SaaS solution, on time and under budget, for: Fender, TaylorMade, Wolverine, Chacos, Keds, Sperry, Oakley, Timberland, UGG Australia, Michael Kors, and other brands. Led design and project planning sessions with clients and other project stakeholders. Oversaw and Led cross-function teams: Engineering, Business Analysts, UX, Designers, QA and 3D Model Vendors across all projects. • Managed development and standardization of new quick-to-market product. Led team to develop a proof of concept, document the process, and reduce implementation time.• Identified areas of improvement to reduce implementation time and cost for standard Configure implementations. As a result, we were able to reduce the time to implement configure projects up to 15% depending on the complexity of the implementation.• Established a QA process for Configure implementations that included creating test cases and training offshore team. This resulted in a more thorough QA process to identify issues earlier and substantially reduced post-launch bugs.• Established PMO standards, documented process and templates for project managers. This resulted in reduced ramp-up time for new PMs and improved standardization for Configure implementations.

• Lead implementation of Concur Travel and Expense system for company-wide rollout. Worked with multiple internal teams to manage requirements, performed functional and user testing and led training across the company. • Managed various technical projects including: 3rd party implementations, release planning for weekly development releases, and facilitation of documentation for development workflows.

• Led planning and development of alpha release for P90X. Involved in every phase of project development life cycle from requirement gathering to successful iOS release.• Managed portfolio of projects across multiple Beachbody entities – redesigns, platform migrations, mobile site and iPhone App development, SEO improvements, and other marketing initiatives.• Led implementation of first Mobile commerce site for beachbody.com.

• Increased the number of Direct to Consumer initiatives launched in 2008 from a handful to over 40, by reorganizing the development team, utilizing scrum techniques and increasing productivity.• Oversaw and successfully launched $600K cross-channel initiative for Gift Card sales to allowing full redemption through Web, Retail and Customer Service. • Managed a portfolio of projects for the OMS consisting of 3rd party integrations and marketing initiatives.

Managed large scale ecommerce implementations from discovery through launch, integrations with third party solutions and day-to-day maintenance for national catalog and retail brands including, but not limited to: Wilsons Leather, Sundance Catalog, Armani Exchange, Johnston & Murphy, Journey’s, BeneFit Cosmetics, and Swell. Key Accomplishments:• Lead the largest implementations of MarketLive 5 platform for Helzberg Diamonds and Beachbody, both valued at over $1M.

Managed customer support team of 10; entailing resource allocation, training, issue escalation, operation performance measurement and client satisfaction. Supported customers requiring product-related technical assistance.• Ensured customer service and system availability targets were met.• Monitored and proactively supported capacity planning and analysis.• Worked with outside departments to identify and specify business requirements and processes.

As primary project manager for third party solutions and special projects, established process, schedule, training and documentation for client implementations by Professional Services.• Mentored other Producers on the MarketLive process and management approach for outstanding projects.• Restored credibility by leading projects for troubled client accounts.

Managed day-to-day activities for eCommerce sites and facilitated work flow of cross-functional team members. Oversaw timeline/project planning, bid/proposal writing, budget reports, resource allocation and training.• Collected, analyzed and documented requirements of client projects. Provided price quotes and cost analysis.• Assisted technical leads in site troubleshooting.• Conducted quality assurance testing for eCommerce sites.

Supervised technical team supporting international clients on connectivity, peripheral compatibility and standard usage of DJW software product.