Amber Coburn Email & Phone Number

Glendale, Az, Us

• Project manages the implementation and integration of a banking payment platform for clients across multiple verticals• Communicates effectively both internally and externally via email, phone, and video conference to provide detailed updates regarding open items, project plan, timeline, and launch risks• Creates detailed project plans which include timelines, delegation of tasks, risk factors, and time tracking• Utilizes system and product knowledge, and technical project management skills to troubleshoot and resolve client integration issues

• Managed implementation of custom prepaid disbursement card programs as agreed with client, and ensured projects were fully executed on time, within scope and within banking and card association regulations• Utilized knowledge and expertise of company platform to configure platform setup, mitigate risk, and facilitate platform training• Delegated internal resources and tracked progress of said resources in regard to the implementation• Communicated via email, phone, and video conference in order to provide detailed updates and reporting on implementation status and timeline, due diligence items, and product training and enhancements

Greater Chicago Area

Employment ended due to COVID-19 related layoffs• Executed timely and accurate onboarding per regulations and client specifications• Communicated effectively via email, phone and text message in order to obtain a comprehensive understanding of project goals, deadlines, and timelines • Leveraged system knowledge to troubleshoot client issues and offered thorough and timely solutions• Imported and formatted large quantities of data utilizing Excel and it’s functions

Greater Chicago Area

• Managed project scope as agreed with client and ensured the project plan is fully executed on time and within scope• Effectively communicated project expectations, details and progress to clients and relevant internal employees in a clear and timely manner• Coordinated all internal and external resources for successful execution of projects• Conducted thorough system trainings for 5+ clients at a time via webinars• Worked closely with product team as a touch point for input and user testing of new products

• Promoted rapidly through various leadership positions based off of strong professional growth within the company.• Facilitated the onboarding process of financial representatives and college interns via face-to-face meetings and phone calls• Tracked onboarding progress, goals, and testing statuses• Devised and implemented instructional materials via Microsoft Office to aid in the onboarding process• Met annual contracting goals

• Recruited and hired based off of several years of interpersonal experience within the customer service industry. • Instructed small groups of employees from various levels of the organization• Administered daily and weekly skills testing • Created and executed daily lesson plans• Knowledgeable regarding all aspects of the organization’s business model

Danville, Illinois

• Responded to phone and email inquiries • Prepared correspondence regarding back ordered items, payment information, order status, and shipping information• Coordinated with inside sales and warehouse personnel to facilitate order fulfillment• Corresponded with distributors regarding product shipments

Bachelor Of Arts (B.A.), International Business

Associate'S Degree