Amber Milston Email and Phone Number

Reduced Indeed's Employer Platform costs through a complex portfolio rationalization, consolidating 100+ APIs across 15 cross-functional teams.Led Workshops to optimize APIs, identifying key touchpoints and streamlining hundreds of APIs, optimizing total cost of ownership by aligning with customer needs and usage patterns.Optimized Indeed's Employer UX Content Management System (Drupal), reducing content retrieval time by 20%. Managed team to reorganize and prioritize backlog, ensuring centralized access and integration of AI functions, aligning with technical KPIs for enhanced system performance.Managed the technical remediation for UX Accessibility Program, improving semantic HTML, keyboard navigability, enhancing ARIA (Accessible Rich Internet Applications) labels, and ensuring color contrast meets standards.

Implemented a predictive staffing tool using PowerBI, Salesforce, and Workday data, ensuring algorithm accuracy and data integration.Developed a CI/CD pipeline for PowerBI, integrating Salesforce and Workday data. Implemented Azure Data Factory for ETL, DAX Studio for testing, and Azure DevOps for deployment.Designed the Cloud Migration PMO for CapitalOne Card, overseeing extensive API integration and coordinating with 50+ agile teams. Communicated project status to VPs and Senior Directors.Directed delivery and performance management for 400+ consultants, overseeing $60M in revenue. Conducted performance reviews, managed staffing, and facilitated training and DEI initiatives.Managed resource allocation, SOW negotiations, and risk assessments for 100+ projects across 20+ accounts. Ensured successful cloud migrations and digital transformations for F500s like Wells Fargo, Dominion Energy, WellPoint, Carmax, Markel, Genworth, CapitalOne, Boston Scientific, and Altira.Managed a team of 11 engineers to migrate CapitalOne US Card's web services to JAX-WS and WebLogic Integration. Oversaw scope, schedule, budget, and change control.Implemented Magellan Health's Operations for NY State to a .NET interface, decommissioning a 1970s mainframe. Led 20 business leads, 8 developers, and 3 trainers, reducing costs from $2M to $100K annually.Revitalized a 15-year-old application managing billions in revenue for East Coast gas transactions via replatforming. Trained 18 engineers in Java through pair programming with CapTech engineers. Led nightly rollouts with minute-by-minute monitoring and rollback plans.Led Dominion Energy's Edge Product Creation, collaborating with grid engineers to develop a product for small solar companies to sell energy back to the grid. Established a CI/CD pipeline (Docker, Ruby on Rails), trained engineers in DevOps and agile practices, and delivered a market-ready product with a self-sufficient development team.

Partnered with Wellpoint Senior Leadership on migrating Georgia and Virginia Healthcare Group products by centralizing business processes and IT operations, rationalized APIs, and centralized code. Drafted progress communications for senior management and executives. Led implementation strategy, identifying key risks, staffing, and customer success.

Managed CapitalOne's internet analytics and tagging team in an agile environment, implementing Omniture Adobe Analytics. Increased tagging efficiency by 15%, delivered 45+ cross-functional enhancements, and onboarded an offshore development team with SLAs. Enhanced visibility, strategic alignment, and delivery efficiency for senior management.

Managed Northrop Grumman's complex desktop upgrade for all Virginia state agencies under VITA. Oversaw desktop upgrades for 67,000 users, including Altiris client installation, printer refresh, application packaging, and server installation. Utilized APIs for OS, switch, and router discovery. Facilitated troubleshooting and change management, ensuring on-time delivery and contract adherence. Delivered asset management software and trained state personnel.

Led delivery teams to implement new features and enhancements to operations software, Qualtrics. Managed code releases with meticulous planning to ensure minimal customer impact.

Recognized with the prestigious Circle of Excellence award, reserved for the top 1% of employees, for successfully delivering a $2.5M international call center project within four months, under budget, and with limited resources.Managed Change Control Process for the Helix infrastructure upgrade, training new Project Managers on PMI best practices. Upgraded IT Operations Desktops, VOIP, and Networking segments, reducing overhead costs for CapitalOne call centers by $30M.