Amber Mi Young K. Email & Phone Number

🌟 Elevating the Future with Passion and Precision ✨Greetings! I'm on a mission to inspire and uplift individuals, guiding them toward academic and professional excellence. As a dedicated User Service Representative in the Academic Services & Learning Resources: Library Learning Commons, I've refined my skills in delivering exceptional customer service. Every interaction is an opportunity to create a positive impact, and I thrive on exceeding expectations.Continuous Improvement Advocate: With an unwavering commitment to excellence, I'm on a perpetual quest for innovative ways to enhance customer experiences both on-site and in the digital realm. I believe in the power of caring, personal, and supportive service, striving to turn each engagement into a memorable and meaningful connection.Tech and A.I. Enthusiast: Eager to explore the transformative world of technology, I embarked on a journey to understand the profound impact of Artificial Intelligence (A.I.). Having earned a Practical A.I. and Machine Learning certificate in 2020, I further solidified my expertise by completing the Applied A.I. Solutions Development Program in 2022. This fusion of technical prowess and A.I. expertise positions me as a versatile data scientist, ready to revolutionize industries.Holistic Data Scientist: Proud recipient of a graduate certificate with Honors from George Brown College's Applied A.I. Solutions Development program. My approach to data science is holistic—integrating computer science, mathematics, and design thinking. I am driven by the belief that data holds the key to transformative change in education and healthcare.Let's Connect and Elevate: If you're passionate about leveraging technology, fostering positive customer relationships, or exploring the dynamic realms of data science, let's connect! I'm eager to collaborate, learn, and contribute to innovative projects that make a lasting impact. Together, we can elevate our endeavors to new heights. Cheers to creating a future where passion meets precision!

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  User Service Representative - Student Helpdesk

  George Brown College

  Jul 2012 - Present - Toronto, Ontario, Canada

  • Demonstrated exceptional customer service in a dynamic academic setting, catering to a diverse community of students and staff.• Recognized with a Certificate of Recognition for outstanding "Quality Service" contributions at a divisional event.• Provided Tier 1 Level IT support, assisting users with computers, printers, 3D printers, photocopiers, Wi-Fi, and student e-mail accounts, demonstrating proficiency in troubleshooting.• Implemented precise procedures to deliver customer service in the Learning Commons, guiding users in the optimal utilization of hardware and software while addressing fundamental student computer issues.• Offered front-line support for Photo ID and password resets, ensuring seamless user access.• Assisted users in configuring personal laptops, tablets, and cellphones to connect to the College's wireless network, facilitating access and usage of student e-mail accounts.• Maintained detailed usage statistics and compiled monthly reports on printing, copying, and paper usage. Monitored user activities to sustain an optimal learning environment in the Library Learning Commons.• Collaborated with Library IT Technologists to maintain hardware and set up computer equipment in the Learning Commons.