Amber M. Email & Phone Number

• Managed the technical onboarding process from initial handoff to ongoing maintenance, ensuring seamless integration and customer satisfaction.• Configured and integrated complex datasets from various Student Information Systems (SIS) into Follett applications, enhancing system interoperability.• Conducted thorough analysis and user testing of customer data, resolving issues through API reviews and initiative-taking troubleshooting. • Facilitated Single Sign-On (SSO) implementation using SAML and CAS, documented processes, and resolved issues within the Jira ticketing system, contributing to the team’s achievement of annual goals.

Chandler, Arizona

• Facilitated customer engagement and provided guidance on support and subscription renewals through consistent communication via phone and email.• Delivered training, coaching, and onboarding for educational software, enhancing the skill set of both customers and internal team members.

Tempe, Arizona

• Coordinated and executed ETL processes, ensuring data integrity across inbound and outbound file feeds, and maintained process documentation.• Designed and implemented EDI processes compliant with SLA’s. performed quality assurance testing, and managed client relationships to ensure seamless integration of file feeds, leading to client satisfaction.