Amber Moores, Cmp💡 Email & Phone Number

Whitby, On, Ca

Oshawa, Ontario, Canada

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Oshawa, Ontario, Canada

Teaching: Customer Service

Durham Region

Toronto, Ontario, Canada

Teaching course: Meeting & Events Management

Toronto, Ontario, Canada

Niagara Falls, Ontario, Canada

Toronto, Ontario, Canada

Market, sell and coordinate all booking of the Event CentreAnalysis of current marketing tools & creating new marketing and promotional collateral and packages (utilizing Canva, assessing and improving online web presence, researching and securing email marketing program to suit the needs of the college) Managing all elements of participation in CMEE tradeshow & responding to all client inquiries Develop group event packages & menus with the Executive Chef and General Manager Proactively created client communication on changes in COVID protocols as they evolved

Whitby, Ontario, Canada

Collingwood, Ontario, Canada

Collingwood, Ontario

**Sadly, this position was eliminated due to the direct impact of COVID-19***-An organizational restructuring resulted in the creation of this new role managing sales of all group -meeting space/guestroom blocks of all markets and all sizes and arranging local corporate negotiated rate

Collingwood, Ontario, Canada

• Managing sales of Meetings/Event Space/Guestroom blocks for the following group markets: Association, Religious, Tour, Corporate Negotiated Rate, Government• After a year covering a maternity leave for the Director of Sales and Catering, the company created a new position to keep me on board following a presentation to management that showcased the growth potential in new markets • Identified potential for the organization to expand the Corporate Rate offerings and secured 18 signed corporate rate agreements for year 2020 as a result of cold calling/prospecting• Created Standard Operating Procedures for corporate rates and created agreement documentation/contract templates • Attending CSAE summit, and completed daily prospecting/cold calling to prospective clients in the above markets

Collingwood, Ontario

(This was a year maternity leave position,covering the role of the Director of Sales and Catering)•Selling meeting space/guestrooms for any groups (with the exception of weddings and social groups) of over 30 guestroomnights at a multi-property resort with combined 8,500 sq. feet of meeting space•Conducting sales calls, and arranging client drops and gift purchased within a pre-defined budget•Acting as the first point of contact for the sales office, providing estimate of charges, proposals, and contracts for clients •Responding to RFPs efficiently to secure business • Acting as a leader and mentor to the team in the absence of the Director of Sales and training new hires•Continually enhancing relationships with prospective and existing clients•Conducted site tours of the property for prospective clients, attended trade shows, hosted familiarization (FAM) tours with meeting planners•Conducting sales calls and client drops•Proactively resolved guest issues by listening and providing appropriate service recovery measures when required

Coast Canmore Hotel And Conference Centre (Canmore, Alberta)

Sold meeting space/guestrooms and managed group details at the largest hotel in Canmore, Alberta, with over 10,000 sq. feet of meeting space and 164 guestrooms•Acted as the first point of contact for the sales office, providing estimate of charges, proposals, and contracts for clients •Responding to RFPs efficiently to secure business •Managed client requests and collaborated with hotel staff and department managers to ensure group itineraries are adhered to and group needs are prioritized (by creating detailed Banquet event orders, group resumes, attending internal meetings) •Critically assessed group business and proposed fair group rates that resulted in the highest revenue for the hotel based on historical data, competitive analysis, group history, and group market segment•Established, developed, maintained, and continually enhanced relationships with prospective and existing clients•Conducted site tours of the property for prospective clients, attended trade shows, hosted familiarization (FAM) tours with international clients, meeting planners, companies, conveners•Proactively resolved guest issues by listening and providing appropriate service recovery measures •Used Delphi software and PMS system•Sole sales and service manager of of the wedding market (in addition to selling and servicing other group markets)

Radisson Hotel And Conference Centre (Changed To Coast Hotel)

•Acted as a leader at the front desk and trained new staff on PMS and company procedures •Held a leadership/supervisory role during a change in ownership ensuring transition was smooth and taking ownership for any issues at the front desk•Received Employee of the Month in third month of employment for performance, quality, integrity, growth, engagement and commitment to customer service •Set a record in achieving high growth in Guest Service Index (survey) scores during guest departures•Responsible for making telephone reservations and made independent decisions to ensure guest satisfaction

Toronto, Canada Area

-Responsible for providing quality customer service to all guests & groups-Operated front desk efficiently & independently while also functioning as part of a team-Managed switchboard calls, processed reservations, checked guests in & out, handled cash transactions, provided guests with information, and handled guest complaints.

-Represented over 8,000 full-time undergraduate business students at the Ted Rogers School of Management as a student-elected Board of Director at bi-weekly meetings as a voting member-Publicized RCS resources and opportunities to Ted Rogers School of Management students -Determined funding for student groups and individuals’ events and initiatives

Toronto, On

Assisting the Human Resources department with administrative tasks Generating year end summary reports using Microsoft Word and Excel software

Port Carling, On

Delivered a high level of service, by anticipating guest needs with attention to detailActed as a team player by assisting colleagues to ensure the highest level of serviceDeveloped personal relationships with guests through interactions

Honey Harbour, On

Multitasked by ensuring excellent service of multiple customers at one timeReceived written guest compliments for exceptional service in the dining room Advised and assisted in training newer employees

Ryerson University, Toronto On

Performed transactions on a point of sale system(selling memberships, etc)Providing gym members with rental services and other

Honey Harbour, On

Multitasked by ensuring excellent service of multiple customers at one timeReceived written guest compliments for exceptional service in the dining room Advised and assisted in training newer employees