Amber Poole Email & Phone Number

Phoenix, Az, Us

St Petersburg, Florida, Us

Utilize various fraud tools and collaborate with team members to investigate suspicious activity, identify fraudsters and prevent fraud losses Research and respond to internal staff and member-owners inquiries regarding potentially fraudulent trends and escalation requests through ticketing systemSupport supervisors and performance specialists by identifying areas of opportunity for agents Participated in call calibrations with financial institutions to identify discrepancies in procedure compliance and fraud reporting

St Petersburg, Florida, Us

Assisted fraud representatives with navigating complex situations encountered with clientsGuided representatives to the appropriate resources within the company's knowledge base to directly assist with their current callHandled cardholder and financial institution escalations in an efficient manner while utilizing first call resolution skills

St Petersburg, Florida, Us

Handled inbound and outbound calls assisting members with verifying potential fraud activityAssisted cardholders with completing fraud reports and fraud case follow-ups

Rochester, Ny, Us

Established new relationships with small businesses while onboarding them to the Paychex payroll services Guided business owners through introductory payroll setup by importing and maintaining employee data such as: hiring and termination information, hourly and salary compensation, time and labor, user role access and security features

Rochester, Ny, Us

Utilized troubleshooting steps to assist users with website/browser related issues that prevented the generation of reportsAssisted users with the creation of user profiles, password management and granting accessUtilized remote desktop to assist users with specific issues regarding their personal computer

Norwalk, Connecticut, Us

Obtaining and evaluating all relevant information to handle product and service inquiries from customers regarding their cellular accounts Assisting with concerns, orders, errors, account questions, billing and other queries Search and present the best options for customers to avoid cancellation and establish rapport Provide troubleshooting and helpful tips for customers’ equipment

Boca Raton, Florida, Us

Determines clients home security needs through conversation and troubleshooting techniquesAnswers inquiries by clarifying desired information; researching, locating, and providing information.Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.Fulfills requests by clarifying desired information; completing transactions; forwarding requests.Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.Maintains client account by documenting concerns, work order requests, and general issues and inquiresEnhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments

Deliver friendly and effective customer service, that creates a warm and welcoming atmosphere for all guestsKeep up to date with current promotions and hotel pricing, to provide information to guests, on request, whilst maximizing bedroom and other sales opportunitiesAdminister all reservations including invoicing, cancellations and no-shows, in line with company policy in a prompt and efficient manner Maintain and display excellent knowledge of local area Fulfill all reasonable requests from guests to ensure their comfort, satisfaction and safety

Rochester, Ny, Us

Provide all guests a positive first impression of the RIT by offering superior, individualized guest service.Problem-solve by effectively communicating with guests to locate and deliver will-call/guest list tickets.Provide information regarding RIT events and facilities via face-to-face communication and telephone.Provide superior customer service to all internal clients.Assist with miscellaneous box office projects as directed.Capability of communicating positively with guests to establish their needs efficiently and courteously.

Assembled media packages; sent out tile samples to various vendors to promote the productRegularly updating social media sites with relevant and interactive contentCreating a one-on-one relationship with customers while addressing the interested parties needsGenerating proactive sales, researching the latest design trends, and contacting designers and design firms who fit the niche market of the productCorresponded with a network of dealers across the US and Canada to ensure their customers’ orders were being completed and shipped on time

Fort Worth, Texas, Us

Acknowledge and greet customers that are within a close (ten-foot) radius or ten seconds of arriving where the associate is working.Engage the customer through conversation. Determine the customer’s needs.Provide product knowledge to customers through the features, values and benefits of each product.Suggestively sell additional items and services that the customer may not have anticipated they will need.Handle returns/complaints graciously and effectively.Work with associates to achieve Store’s sales plan. Strive to achieve individual sales plan.Actively participate in all programs and procedures that drive sales.

Rochester, Ny, Us

Coordinated with customers to take all food and drinks orders and ensure appropriate payments from all customersEnsured optimal level of sanitation and safety standards in work area at all timesMaintaining New York State Department of Health’s food and environment regulations throughout the entire pizza department

Rochester, Ny, Us

Counted money in cash drawers at the beginning and end of shifts to ensure that amounts are correct and that there is adequate changeGreeted customers entering establishments and provide excellent customer service to enrich the shoppers overall experienceEstablished or identified prices of goods, services or admission, and tabulated bills using cash registers or optical price scanners

Master Of Science - Ms, Information Technology Management

Bachelor Of Science - Bs, Information Technology

New Media Marketing

Diploma

Doctor Of Education - Edd, Organizational Leadership