Amber Mull Email & Phone Number

United States

I lead technical assistance in program management and strategic development for IRC’s 24 legal services programs providing services to primarily low-income refugee and immigrant communities with particular focus on outreach, civic engagement, community partnerships, grants management, knowledge management, and data-driven impact.

United States

I provided technical assistance to IRC’s legal services programs, including legal advice, training, and monitoring and evaluation. In my tenure, the network consistently increased productivity, increasing the number of unique clients served by 19% to over 15,000 individuals; secured a significant increase in private funding and increased fee revenue each year by more than 10%; and adapted innovative methods and technology in service provision, including group processing events and remote services. Appointed Acting Director for 11 months, I led the IRC's immigration network in practice and policy around changes in DACA, the CAM AOR program, and Executive Orders.

Silver Spring, Md

The Silver Spring refugee resettlement office experienced significant restructuring largely driven by reductions in funding and changes in management. I was deployed to the office to support staff by providing consistent leadership and substantial expertise and knowledge of refugee resettlement programming. I provided direct supervision and financial oversight to Reception and Placement, Immigration, Intensive Case Management, NHTVAP (victims of trafficking), Volunteer and External Relations, and Employment Services. I also worked directly with unaccompanied minors. Under my guidance, staff turnover stabilized, the office culture experienced a positive shift, and all programs met compliance and performance standards.

Atlanta

I managed all aspects of the immigration program, including staff, quality, and funding. I also provided direct legal services to clients seeking immigration benefits. Under my guidance, the program generated an increase in revenue by 41% in one year and streamlined operations to meet increased demand resulting in an 8% increase in productivity. I also spearheaded the expansion of program services by introducing Civics classes and a Civics tutor program and expanding outreach to Athens and Savannah. In response to community interest, I developed the New Roots Atlanta program, secured funding, and launched a community garden, a school garden and a youth leadership program. I served on the Leadership Team throughout my tenure and was the Training Committee Chair for 2014. In 2012, I was selected to be a member of the Learning Collaborative, IRC’s first annual, year-long program for emerging leaders. I led community-wide planning as the Chair of Refugee Day in Georgia in 2013, for which I received a Leadership Award from the Georgia Coalition of Refugee Stakeholders.

Atlanta

Through developing strategic partnerships and community relationships, I recruited, oriented, placed, and tracked 500 interns, volunteers, and mentors a year to support the resettlement work of the Atlanta office as well as organize special events. I also managed the in-kind donations program, including the daily operations of reception, storage, and distribution of over $1,000,000 worth of goods for clients annually. I was responsible for financial tracking and compliance with the Matching Grant program. I was selected to participate in a national working group on volunteer operations. In this capacity, I contributed to the development and implementation of a pilot model to standardize and strengthen operations.

The City of Miami operates an AmeriCorps VISTA program comprised of 24 members serving in area nonprofits. As the Director, I was responsible for overall management of the program. This included recruitment and placement of corps members, delivering monthly technical and professional development trainings based on members' needs, and coordinating community service projects. I was also responsible for sustainability of the program and member performance. I provided financial oversight, developed improved tracking tools, and conducted monitoring and evaluation. I also worked closely with city officials to ensure continued political support of the program.

As a VISTA, I served at the City of Miami and focused on building the capacity of local nonprofit organizations. This took many forms, a main one of which was the development of Miami NICE, a technical assistance program operated by funding from the federal Capital Compassion Fund. I provided critical support by co-leading the creation and roll-out of a Request for Proposals and grant selection process. In recognition of my contributions, I received an Outstanding Community Service Award from the Office of the Mayor.

West Africa

As Field Team Leader based in the Resettlement Support Center in Accra, Ghana, I led processing teams in Guinea, Ghana, Senegal, Sierra Leone, and Tanzania to interview applicants from across Sub-Saharan Africa for the U.S. refugee resettlement program. I was responsible for overall functioning and quality of work for each circuit ride. I also supported DHS officers on adjudicating missions. Prior to this position, I was a caseworker for six months, interviewing refugee applicants applying for resettlement.

Ghana

As the Documentation Coordinator with PPAG, I worked directly with staff and program participants throughout Ghana to evaluate their programs. I focused on four main areas: documenting case histories of teen mothers in PPAG’s micro-enterprise program, identifying best practices and challenges in PPAG’s sex education in schools, identifying lessons learned from their HIV/AIDS prevention project with prisoners, and analyzing local response to an international paradigm shift from family planning to sexual and reproductive health.

Columbus, Ga

Coordinated the School-based Mentoring Program, expanding its impact through improved relations with school administrators and teachers, quality assurance checks, and increased volunteer recruitment and training. I also created a group mentoring program CAT (Children and Adults Together) in response to the needs of middle school youth on a military base with deployed parents.

Master Of Public Administration, International Nonprofit Administration

Certificate of Advanced Study in Women's Studies

Master Of International Relations, International Development; Africa

Activities and Societies: University of Cape Town, South Africa, Study Abroad Program July-December 2004Certificate of Advanced Studies.

Bachelor Of Arts, Political Science, International Affairs

Activities and Societies: Oxford University, Jesus College, Study Abroad Program Summer 2001English minor