Amber N. Arnold Email & Phone Number

Hellertown, Pa, Us

Edison, New Jersey, United States

● Collaborated cross-functionally with sales, marketing, and product development teams toaddress customer concerns and improve overall customer experience and satisfaction● Managed end-to-end logistics operations, including procurement, transportation,warehousing, and distribution, ensuring seamless supply chain management and on-timedelivery to both B2B and B2C customers● Effectively managed Amazon Marketplace accounts, ensuring consistent presence andvisibility for products while addressing any performance or policy issues ensuring accounthealth.● Acted as primary point of contact for retailers such as but not limited to Best Buy, Lowes,Walmart, and Menards during both the onboarding and post-onboarding process, addressinginquiries, troubleshooting issues, and providing ongoing support to foster strong businessrelationships● Assisted in the design and documentation of a standardized sales process, ensuring consistentand effective sales practices across the organization.● Analyzed customer service metrics, trends, and feedback to identify opportunities for processimprovements and implement best practices for customer service delivery● Corresponded closely with the Chief Financial Officer (CFO) to analyze financial data,identify trends, and develop strategic recommendations.● Oversaw daily operations and maintenance of facility, ensuring efficient and safe functioningof all systems and equipment

Edison, Nj

● Developed and implemented policies and procedures to ensure compliance with regulatoryrequirements and industry standards across multiple brands.● Built and maintained relationships with key stakeholders, including customers, suppliers, andinternal teams● Recruited, trained, and managed high-performing cross-functional teams in end-to-end B2Ce-commerce operations, including website optimization, product catalog management,inventory management, customer service, and order fulfilment resulting in increasedproductivity and employee engagement.● Successfully managed and maintained Amazon, eBay, Walmart, and Jet marketplace accounts tooptimize sales and enhance product visibility.● Collaborated with the Financial Controller to streamline financial processes and ensureaccurate tracking of revenue and expenses across multiple divisions.● Presented business performance reports and recommendations to senior executives● Established and maintained a strong relationship with the third-party call center vendor,conducting regular performance reviews and addressing any issues or concerns.● Managed order fulfillment and logistics for multiple brands, ensuring on-time and accuratedelivery to customers

Bath, Pa

● Coordinated end-to-end operations for an e-commerce platform, overseeing order processing,inventory management, and fulfilment to ensure seamless customer experience and on-timedeliveries● Collaborated with cross-functional teams including marketing, IT, and customer service todrive operational efficiency, resolve customer issues promptly, and implement new featuresand functionalities on the e-commerce platform ensuring optimal user experience and siteperformance● Managed vendor relationships to ensure competitive pricing, timely deliveries, and adherence● Conducted regular analysis of site traffic and sales data to identify areas for improvement,leading to the implementation of targeted marketing campaigns and personalized userexperiences● Analyzed client requirements and project specifications to accurately prepare competitive bidsand quotes