Directed daily operations and provided strategic leadership for a high-volume restaurant with over 200 employees, aligning initiatives with corporate objectives and standards.Managed comprehensive financial operations, including accounts payable (A/P), invoice processing, payroll, and sales projections, ensuring accurate and efficient financial management.Developed and executed forecasting strategies, analyzing market trends to optimize resource allocation and financial planning.Oversaw budgeting, cost control, and financial reporting, ensuring consistent profitability and operational sustainability.Implemented training programs to improve staff skills, increase morale, and enhance employee retention, demonstrating a commitment to talent development.Led initiatives to enhance operational efficiency and customer experience through technology adoption and process improvement projects.Acted as a liaison between ownership and management, effectively communicating objectives and gathering feedback for continuous improvement.

Delivered exemplary customer service while expertly managing point-of-sale transactions, consistently achieving and surpassing sales performance metrics. Facilitated customer engagement through comprehensive assistance with loan applications and payment schedules, leading to enhanced satisfaction and loyalty. Maintained meticulous customer records and proactively engaged with leads to optimize sales opportunities and drive revenue growth, contributing to overall business objectives.

Directed daily operations and provided strategic leadership for a high-volume restaurant with over 200 employees, aligning initiatives with corporate objectives and standards. Managed comprehensive financial operations, including accounts payable (A/P), invoice processing, payroll, and sales projections, ensuring accurate and efficient financial management. Developed and executed forecasting strategies, analyzing market trends to optimize resource allocation and financial planning. Oversaw budgeting, cost control, and financial reporting, ensuring consistent profitability and operational sustainability. Implemented training programs to improve staff skills, increase morale, and enhance employee retention, demonstrating a commitment to talent development. Led initiatives to enhance operational efficiency and customer experience through technology adoption and process improvement projects. Acted as a liaison between ownership and management, effectively communicating objectives and gathering feedback for continuous improvement.