🔑Amber Ortega Email & Phone Number

Albuquerque, New Mexico, United States

Albuquerque, New Mexico

Albuquerque, Nm

Membership Engagement Specialist that works directly with Executive team and membership to create the best possible membership experience possible. Reach out to businesses in the community to introduce them to the benefits of joining membership and set up individual plans to help them reach their goals. Meet with the Executive team to discuss challenges the members are facing and help to create new programs and training to help meet those needs. Manage the database of over 1300 members.

Albuquerque, New Mexico Area

Private dining and catering sales manager that is driven and passionate about the Ruth's Chris Steak House product and level service. High level of organization and system development in order to ensure all events are executed flawlessly, creating raving fans at each touch. Work throughout the community to create partnerships that support local initiatives along with bringing awareness of the Ruth's Chris name. Design creative marketing strategies to boost sales and create buzz.

Albuquerque, Nm

Author working directly with brands to help promote and market their products and services in a creative and unique way. Follow current trends and events in order to stay relevant with current readers. Engage readers through social media outlets including Facebook, Twitter, Pinterest and Instagram. Ambassador for brands including Big Brothers Big Sisters, Britax and Lowe’s. Panelist at the 2012 Hispanicize to lead a presentation regarding social media, the importance and best practices.

Albuquerque, Nm

Create content based on current trends and seasonal topics. Follow large events and launches in order to write informational pieces for new products or important announcements. Promote articles via social media outlets including Facebook, Twitter, Reddit in order to drive traffic and create engagement. Clients Include:• MySpace• Ovast Media• Tsavo Media• DocStoc• Mahalo.com

-Created search engine result pages based on hot trends and new products-Wrote word guide notes for products and gadgets -Research to find up-and-coming electronics, events and products to create pages prior to their release-Quality control other guide’s work to ensure accuracy and proper formatting.

Albuquerque, New Mexico Area

-Responsible for a team of 12-15 tech support agents-Monitor call volumes and make necessary changes in staffing as needed-Ensure call quality by both remote monitoring agents phone calls and sitting with them through calls-Coach agents to help them improve their overall performance-Work closely with outside entities including engineering and other call centers to resolve customer issues-Assist escalated customer phone calls to resolve issues-Train agents regarding new products and services-Handle disciplinary actions, as needed.-Create a positive work environment by praising and rewarding hard work and accomplishments