Amber Allen Email & Phone Number

Cleveland, Ohio, United States - Remote

Lead initiatives to prepare stakeholders for successful services delivery. Strategizing, creating & maintaining services, and enabling the Professional Services team to efficiently and effectively deliver services projects. Work closely with stakeholders across the organization to identify and ensure customer needs are met and customers receive a world.

Cleveland, Ohio, United States - Remote

• Create and deliver a global portfolio of value-added services that complement customer onboardings and deliver product and business expertise that further extend the value of Docebo learning platforms.
• Service Development & Excellence; Helped to create a go-to-market strategy for vetting, creating, and standing up new services across business units that span the customer lifecycle. Direct involvement in developing.
• Product Expert & Delivery; Docebo Learn (LMS) and Docebo Learning Analytics (DLA)
• Product Expert Lead for Learning Analytics; Development of delivery processes and collateral, lead product expert support sessions. Interface with Product on customer feedback, enhancements, beta programs, validation.
• Special Project; Knowledge Management Strategy; Devised a governance strategy for centralization, ownership, audit, formatting, naming, sharing of internal and customer facing content for delivery service team members

Telecommute

• Center of Excellence (COE) Team Lead for SaaS based practice. Self-starter by recognizing an internal need for a shared service model to solve decentralized inefficiencies. As a result; worked with leadership to.
• Growth oriented team player that has been promoted 5 times in an 8-year span
• Developed a global strategy for rolling out Microsoft Teams to North America and EMEA practices that span our services, delivery, and operations teams
• Relaunched education series; increasing employee attendance and engagement 30-50% across offerings
• Develop and refine service offerings in collaboration with presales team
• Collateral; established content and standards for branding, format, centralization, and versioning

Telecommute

• Manage all phases of implementation and configuration for enterprise and global customers. Cornerstone OnDemand (CSOD) talent management product expert; specializing in Learning Management, Extended.
• Top performer; exceeding quarterly utilization targets for the last 5 years, repeat customer engagements by request, and excellent customer feedback
• Selected by multinational client for a long-term special assignment in Sweden which led to 10 additional engagements over a 4-year period
• Led projects across multiple disciplines; Technical Integrations, System Optimization, Business Process Alignment, Governance Workshops, Best Practice Guidance, Change Management, User Adoption, Data Management.

Telecommute

Certified product specialist that assisted clients in the administration of their Cornerstone OnDemand (CSOD) Talent Management platform.

Cleveland/Akron, Ohio Area

• Provide Support for Learning Management System (LMS) for over 150K students.
• Coordination and set-up of courses entered into the LMS.
• Liaison with curriculum development community and area training partners to ensure proper course set-up and data integrity
• Provide support for Learning Management System (LMS) administration including creating back end SQL queries to ensure courses are assigned to relevant employee groups,
• Design, develop and generate training compliance reports based on complex/changing business and legal requirements, within tight turnaround times.
• Application of knowledge of the organization and associated business process

Cleveland/Akron, Ohio Area

• Provided Support to Fortune 100 and 500 customers; assisted with the management of their enterprise learning management systems and training programs.
• Conducts skills, technical, management and staff development training courses within business units or groups.
• Use need assessment tools to determine effectiveness of training programs.
• Interact with functional organizations to develop specifications for content of courses.
• Evaluate needs and develop new training materials and/or revises current material to ensure business unit or group training needs are met.
• Evaluate training methodology.

Cleveland/Akron, Ohio Area

Specializes in providing comprehensive employee benefit packages to businesses.

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