Amber Pagan Email & Phone Number

Hastings, Michigan, United States

• Manage receivables and work closely with the controller to reduce outstanding balances.
• In the process of developing credit procedures for customer service representatives to optimize workflow and maintain account management accuracy and timeliness.
• Generate end-of-period reports that analyze the aging of accounts for all business partners.
• Create commission reports for third-party representatives affiliated with the company.
• Collaborate with auditors to finalize year-end audit reports, encompassing receivables, year-over-year accounts receivable (YOY A/R) comparisons, A/R turnover, and A/R roll-forward.
• Compile inter-company statements and facilitate transfers among Flexfab Europe, Flexfab China, and Flexfab South America.

Grand Rapids, Michigan, United States

• Provided exceptional customer service by addressing inquiries, resolving issues, and offering solutions to meet customer needs.
• Assisted customers in navigating company products, services, and policies, ensuring a positive customer experience.
• Accurately process orders, returns, and exchanges, maintaining detailed records and order history.
• Utilized Company CRM software to track customer interactions, maintain accurate customer profiles, and document case details.
• Participated in regular training and development programs to enhance customer service skills and product knowledge.

Colorado Springs, Colorado Area

• Analyzed market trends and conditions to provide accurate advice to clients.
• Reviewed and approved team member contracts and offers.
• Presented purchase offers, negotiated prices, and prepared various real estate documents.
• Ensured the accuracy of title closing documents and provided training to team members.

Colorado Springs, Colorado

• Handled comprehensive file maintenance tasks for commercial and consumer accounts, including updating information, processing wire transfers, and managing branch operations paperwork.
• Conducted a wide range of banking transactions such as deposits, withdrawals, and courier service deposits three times weekly.

Colorado Springs, Colorado

• Oversaw a team comprising 24 Brand Representatives, 8 Stock Associates, and 1 Lead Stock Associate. Provided constructive feedback to associates, fostering exceptional customer service.
• Successfully reduced store shrinkage from 43 units per week to 40 units per week.
• Established a quarterly target of 19% conversion and consistently maintained an average of 20%.
• Set monthly customer satisfaction goals at 90% through surveys, consistently surpassing the target while maintaining the highest customer satisfaction ranking among all district stores.
• Played a pivotal role in the store's success, winning 5 out of 6 district competitions. Additionally, contributed to the company's efforts in reducing the average inventory processing time from 192 to 124 days by.

Fayetteville, North Carolina Area

• Managed and processed daily invoices efficiently. Maintained and scrutinized vendor and company credit card statements monthly using Excel.
• Recorded and reconciled A/R transactions in both Dealer Solutions and QuickBooks.
• Generated and reconciled end-of-day deposits within QuickBooks.
• Played a pivotal role in collections, encompassing automated calls, personal phone outreach, reference checks, email correspondence, and postcard mailings, consistently achieving monthly goals at 94 percent or higher.
• Successfully renegotiated payment terms with clients experiencing financial challenges, aiding in their recovery.
• Enhanced cash flow and bolstered company profits by meeting established targets.