Manager of the Design System at Gap, Inc.

- Established myself as a thought leader for Figma usage with expertise in scalability and education for all Figma users within the enterprise (experience designers, developers, accessibility engineers, product management, content strategists, marketing, legal, design ops, and other stakeholders)- Directed Figma best practices and governance initiatives for structure, organization, day-to-day usage, processes, tech support, and integrating new functionality - Advised for the transition of 500 experience designers within the organization to Figma for product design- Led a team of design volunteers to create and record onboarding materials for critical job activities to ensure Day 0 competency- Coordinated solutions-level teams to extend the core Design System into custom components to support their unique use cases and circulate among the designers on their Agile train- Published a documentation strategy for concise and transparent information for extended component usage while maintaining context of the core library components- Analyzed the impact of application hierarchy and modeled different scenarios at scale, pivoting to a more scalable model before issues arose- Created process to enable compliance of 34 teams with our retention policy on 14,000 files, driving compliance in 3 months and developing an archive for long-term storage- Formulated version control strategy to retain and safeguard thousands of files in a fast-paced, collaborative environment- Authored collection of articles to elaborate on how to use Figma functionality specifically within the CVS Health and Aetna ecosystems- Conducted an open forum for Figma questions and discussions with live and asynchronous venues for user support- Conceptualized methods of better collaboration between experience design and content through the use of native functionality to future-proof mockups that undergo content edits, providing clarity and content status to all stakeholders

- Formulated and oversaw production of the architecture for 60 components across iOS, Android, and web platforms to provide component specs to contractors to build - Ideated a token-swapping white label strategy to support instant generation of libraries with different token styles two years before Figma's native support release - Authored Component Library QA standards and testing heuristics for library launch and all new component releases- Established the taxonomy of the Design System Library's pages, frames, layers, components, and props within Figma- Advocated for a cross-platform strategy that wasn't web-derivative, allowing each platform to flourish using its native terminology, core UI, and built-in affordances, allowing designers and developers to be experts in their operating system of expertise- Crafted custom growth opportunities for experience designers contributing to the Design System to explore ways to be high-performing employees- Rebuilt confidence among Design System and Figma subject matter experts (SMEs) to effectively make decisions and communicate decisions with external teams with higher sureness and trust- Fostered accountability of features, user stories, and tasks for a greater sense of ownership and agency for Design System designers- Shifted designs left through strengthening and demonstrating a culture of collaborative design critiques, group ideation, and professional feedback methods to ensure designs were in alignment with requirements and scope throughout the Agile process

- Coordinated Design System product team of 14 developers, architects, quality assurance engineers, accessibility strategists, and designers- Managed a cross-functional team of 12 designers, content specialists, and accessibility strategists- Drove comprehensive Design System documentation that contained extremely detailed accessibility guidance, content strategy, and fully functional, well-tested component code in multiple development frameworks- Prioritized robust backlog of Design System work for 50 components, bug code support, and iteration of Figma library components and foundations while providing transparency into the status of each facet of the components- Guided the information architecture, taxonomy, structure, and quality standards from proof of concept through usability testing and into an alpha, beta, and official release of the design system- Motivated designers by leading by example for delivering a high standard of quality and consistent use of best practices across multiple product offerings- Counseled three designers within an advanced intern program as a design mentor and career guide- Encouraged openness and fostered psychological safety for better trust and transparency between employees- Strengthened inclusivity and built a culture of enjoyment for all team members as we transitioned to fully remote work- Reconciled two separate brand identities to follow Design System usability and accessibility standards while maintaining unique stylistic differences- Enabled education and training for WCAG tools and work methodologies across the enterprise for standards compliance- Facilitated Agile meetings and ceremonies for two different scrum teams- Evaluated design tools and arranged the migration of design work and standards from Adobe XD to Figma, creating a collaborative online workspace

- Led a team of five designers on multiple UX projects for different consulting clients simultaneously- Focused on information architecture, interaction design, visual design, content strategy, and user research- Conducted group workshops and interviews, builds personas, and has a detailed understanding of user roles- Wrote design documentation, gathered requirements, and prioritized functionality- Created tools to streamline processes and organize intranets- Provided detailed internal reviews and client check-ins- Ensured projects are on time and under budget while meeting clients' business goals

- Restructured monolithic "mega-app" into smaller workflow-specific applications that supported comprehensive SaaS revenue- Managed design portfolio of seven interconnected applications while ensuring UI and UX scalability and uniformity- Championed mobile-first and accessible approaches to over 200 designs and iterative improvements- Coordinated strategic UI support for multi-lingual content management in 23 languages to support users in 192 countries- Oversaw delivery of designs to 8+ international scrum teams in three different countries- Authored and maintained an internal Design System for both design and HTML/CSS to maintain consistency for the look and feel of the suite of products- Instituted analytics and other data-gathering technologies to track and measure user experience benchmarks and promote data-driven decision-making within product and sales disciplines- Facilitated B2B and B2C validation of UI and UX materials to shift-left product decisions before developer involvement- Recruited and coached a diverse team of full-time and contracted designers in UI and UX best practices, collaborative critique, and navigating complex requirements- Adapted project management and Agile methodologies into custom processes to support design initiatives- Streamlined design backlog to reduce identified launch feature set by 80%

- Designed user flows and wireframes for multiple benchmarking and change management products while maintaining consistency with existing products- Conducted regular wireframe and prototype presentations to review user flow and site blueprints- Implemented a review/feedback process to track changes and revisions during a project's discovery and design phases- Created and managed a library of pattern libraries for over five companies- Converted more than 15 websites to work responsively on mobile devices

- Developed websites, pages, and emails for over 30 clients using HTML and CSS- Managed major monthly email campaigns for mailing lists of 30,000+ recipients- Produced wireframes and user flows for interactive site processes- Designed and hand-coded two original websites from scratch- Established a modern brand identity with style guidelines for Zing- Converted designs to responsive designs- Assembled mood boards and style guides- Delivered regular metric analytic reports- Conducted stakeholder interviews and client feedback as part of the design process