Amber Ritzinger Email & Phone Number

Boston, Massachusetts, US

Boston, Massachusetts, US

Boston, Massachusetts, US

• Lead Strategy and Insights Analyst within the Global Advisory team at Profitero, a global provider of eCommerce analytics, insights, and strategic recommendations
• Directly managed the relationship with over 50 high-profile CPG companies including SC Johnson, L’Oreal,ABinBev, and WD-40; Supported the team in providing services for an overall $16 million dollar book of business
• Lead project manager of PowerBi dashboards providing robust reports for executive clientele and drove internal OKR innovations by automating existing services through custom dashboards
• Develop and delivered detailed analysis and strategic guides for clients, using scoping and planning expertise to effectively integrate relevant recommendations into their business practices
• Manager and advisor for an analyst team conducting weekly 1:1 sessions and providing ad-hoc training and mentorship of junior team members

Boston, Massachusetts, US

• Analyst within the Insights and Analytics team at Profitero, a rapidly growing SaaS company servicing over 4,000 brands worldwide to help optimize their eCommerce performance
• Analyzed and interpreted data using SQL, Excel, Tableau, and PowerBI to deliver actionable insights and providestrategic recommendations to mid-level and enterprise clients
• Developed and managed delivery of over 250 interactive dashboards for clients to improve their eCommerce revenue, resulting in increased customer satisfaction and retention
• Tracked key performance indicators for over 40 clients and provided innovative solutions like monthly scorecards and quarterly presentations to optimize their eCommerce performance
• Collaborated with leadership to establish and implement internal OKRs, improving team efficiency and the overall quality and actionability of deliverable results

Claymont, Delaware, US

• Responsible for running all social media accounts and creating targeted emails for loyalty customers.
• Oversee all social media content as well as develop, implement, and manage social media strategy.
• Increased social media following by 50% on Instagram in three months.
• Created targeted marketing emails as well as targeted survey questionnaires to gauge marketing insight at the three store locations.

Columbia, SC, US

• Responsible for performing clerical duties and communicating to clients in a professional environment.
• Utilized client database software to quickly respond to the necessary daily tasks in the firm.
• Maintained organization in the office and retrieved case files at the request of the lawyers and paralegals.
• Efficiently delivered important files and paperwork to local banks and state courthouses.

Annapolis, MD, US

• Excelled in a service-oriented environment and ensured the well being of customers to encourage sales.
• Recognized by district managers for conversion rates, sale turnover, and customer satisfaction.
• Assisted in opening and closing procedures and kept merchandise organized throughout the day.
• Performed daily customer service interactions with shoppers and developed critical relationships

• Responsible for maintaining the safety of pool visitors and directing lifeguards and personnel in their duties.
• Communicated with management to ensure all lifeguards are properly trained and working effectively.
• Performed record keeping and repurchased swim club supplies which led to a fully functioning establishment.
• Collaborated with local organizations to generate higher membership rates and profits for the pool.

• Ensured the safety and well-being of all members of the pool in and around the swimming area.
• Maintained the cleanliness, safety and upkeep of the pool for member’s enjoyment.
• Assisted in opening and closing procedures to provide daily accessibility to pool members.
• Performed daily customer service interactions with members to maintain customer satisfaction.

Bachelor'S Degree, Majors In Finance And Marketing, Minor In Applied Computing

High School