Amber Link Email & Phone Number

San Angelo, Tx, Us

San Angelo, Texas, United States

Dedicated data analyst and patient experience system administrator committed to improving patient experiences, programs, and processes to contribute to organizational success. Engaging in driving results through surveys, reports, and training to enhance patient experiences and support healthcare leadership and team members. Well-honed communication and problem-solving skills utilized while collecting data, completing projects, and contributing to business-support initiatives.

San Angelo, Texas, United States

Improved patient experience enterprise-wide through collection, support, analytics, and transparency of reports in patient experience data across multiple departments. Communicated with internal healthcare professionals, focusing on patient experience projects and providing data analytics and process improvement information. Engaged with all in a positive, professional manner, demonstrating concern, care, and empathy for patients, families, and associates. Supported exceptional care and high-quality healthcare services. Gathered accurate data, improved processes, and delivered quality reports, incorporated problem-solving and leadership expertise gained while teaching and serving in US Marine Corps.

Jacksonville, Nc And San Angelo Tx

Seized opportunity to build upon leadership and employee training experience gained in USMC and earned Master’s degree in Curriculum and Instruction. Built relationships with diverse students, faculty, staff, and administrators. Managed concurrent projects and coursework while maintaining high GPA and student teaching. Optimize learning engaging students, building trust, and sharing passion for physics, mathematics, and science. Integrated military experiences into lessons to highlight real-world, work-related math applications and mentored / coached on leadership, integrity, and honesty. Achieved record of zero behavioral issues managing large classes effectively. ➤ Algebra II Student Teacher/Tutor — Grape Creek Ind. School District: Designed and delivered curriculum that supported learning with 95% pass rate achieved by high school students. Administered comprehensive assessments to analyze students’ progress and evaluate instructional efficiency; maintained confidential records accurately, received positive performance evaluations, and met state goals.➤ Physic Teacher: HS / Long-term Substitute Teacher — San Angelo Ind. School District: Responded swiftly to engage students remotely during Covid-19; developed virtual learning environment, developed e-learning curriculum, modified instruction, and used online tools and technology to achieve goals.➤ Junior Research Associate — UNCW: Enhanced research team’s capabilities using AutoCAD 3D, modifying software, and working with machinist to create container used during research, which continues to be used today during ongoing research.➤ Peer-Assisted Study Session Leader — Coastal Carolina Community College: Boosted students’ understanding using peer-assisted learning strategies while supplementing curriculum.

Camp Lejeune, North Carolina, United States

Promoted into management and improved processes, efficiencies, and team performance. Managed 6 direct reports and equipment inventory operations: maintenance and deployment of communications equipment and supplies. Directed and evaluated employees, delegated tasks, and oversaw workflow activities. Led training program — developed, facilitated, and delivered training to 45+ employees. Designed print and digital training materials, set learning objectives, and evaluated effectiveness. Partnered with senior managers, maximizing employee performance, ensuring compliance, and implementing policies/procedures. Managed projects and coached / mentored teams and new employees. Communicated and interfaced with diverse teams and leadership at all levels.➤ Developed, implemented, and improved training program, including creating standard operating procedures (SOPs) manual, training 45+ employees on SOPs, and ensuring adherence to safety and federal regulations / laws.➤ Minimized costs and risk of equipment shortages overseeing distribution and recovery of $10.7M communication equipment / inventory; managed projects, handled repair requests, and coordinated with repair shops.➤ Resolved complex inventory, supply, and logistic challenges; researched and recommended inventory replacements and met goals distributing and filling communication equipment requisitions for global missions.

Master Of Arts - Ma, Curriculum And Instruction, 3.83 / 4.0

Activities and Societies: Completed Texas Education Agency approved Educator Preparation Program.➤ Relevant Courses: Data Collection.

Bachelor Of Science - Bs, Physics / Mathematics, 3.76 / 4.0

➤ Graduated Magna Cum Laude. ➤ Junior Research Associate • Enhanced research team’s capabilities using AutoCAD 3D, modifying software.

Associate Of Science - As, 4.0 /4.0