Amber Robbin Email & Phone Number

Oak Park, IL, US

• Develop and execute the annual marketing plan for all Core programs and services, including conferences, webinars, courses, products, awards, and publications via print, digital, and social channels.
• Invent email, social media, blog, and newsletter campaigns to support fundraising, membership, and programming goals.
• Create strategic communications including press releases, member news, and online content.
• Manage all recruitment, retention, and engagement efforts with a focus on retaining and growing membership.
• Provide regular membership and marketing reports to track trends in retention rates and registration numbers.
• Serve as the staff liaison to relevant member committees, interest groups, sections, and ALA units.

• Led the identification, development, and communication of benefits to members and external audiences through campaigns and bulletins.
• Onboarded the elected leadership of 14 interest groups and advised them on communications and programming.
• Spearheaded the annual membership enrollment campaign and tracked recruitment and retention.
• Coordinated virtual programs for key volunteer groups including webinars, workshops, and panels.
• Assisted subcommittees in gaining access to historical data, compiling and communicating their findings, and developing strategies to meet their DEI goals for members and the field.
• Managed budgeting and forecasting for membership, interest groups, and the Strategy Research Foundation.

• Maximized capacity and collaboration within a network of 100 literacy organizations by engaging them in professional development programs, communities of practice, shared back office resources, and data-driven literacy.
• Directed all aspects of membership and the external rental program, managing invoices and contracts that accounted for $200,000 in annual revenue.
• Commanded the design, implementation, and execution of the member renewal process and other multi-platform operations integrating Salesforce, Quickbooks, Formstack, Nexudus, Wordpress, MailChimp, and more.
• Cultivated a list of 300+ prospective members and assessed their need for membership to inform outreach strategies.
• Increased engagement and retention by expanding member benefits and consulting with the Member Council to ensure their priorities were centered in initiatives.
• Co-created harm reduction policies within a diverse cohort of educators, to guide our work in the human-centered design of a listening tour toolkit for neighborhood-based literacy engagements.

• In virtual classes, engaged Chinese students in learning English grammar and phonics through interactive songs and games, positive reinforcement, and individualized support.
• Taught private lessons in Rome, Italy and designed curricula for all ages and levels.

Chicago, IL

• Stewarded high school and university partnerships to support a staff of eleven in recruiting for 60 work, volunteer, and study abroad programs across 30 countries.
• Forged connections with 300 schools nationally via Salesforce workflows, targeted marketing, and in-person meetings and events.
• Coordinated the department's fair and conference calendar, presenting at more than 50 events each year on the benefits of cultural exchange.
• Pioneered the alumni program, providing mentorship, grants, and service learning opportunities to young professionals seeking to transfer their international experience to the professional world.
• Supervised interns and mentored international grant winners on community-focused impact projects.
• Represented our team on internal committees to promote cross-departmental communication.

• Originated blog posts for Groupon Coupons and managed social media accounts for Groupon executives.
• Booked talent and wrote copy for the My Way Podcast; wrote B2B articles for visual media publication ReelChicago; interviewed artists and created features and reviews for indie music site AudioFemme.
• Developed content on entrepreneurship, personal growth, and women’s empowerment for a startup and online business school.

Chicago, IL

• Completed 72 hours of advocacy and education training to become a certified rape crisis counselor and prevention educator.
• Provided crisis counseling, medical and legal advocacy to sexual assault survivors in emergency rooms during regularly scheduled 12-hour shifts.
• Practiced institutional advocacy to improve the treatment of survivors and inspire positive change in policies and public attitudes.
• Facilitated educational curriculum in CPS schools around sexual violence and bystander intervention, engaging students in dynamic, classroom-wide discussions.
• Elected Member of the Volunteer Committee, attendee of the 2012 National Sexual Assault Conference, and recipient of RVA's 2012 Most Active Volunteer Award.

Chicago & Pittsburgh

• Performed professionally in shows such as Parade, Les Miserables, The Wizard of Oz, Grease, Oklahoma! and The Time of Your Life.
• Created roles in three world premieres and portrayed Anna in the first Chicago production of Spring Awakening with Griffin Theatre Company.
• Danced at Harris, Rialto, and McAninch Theatres in Von Heidecke Festival Ballet’s The Nutcracker.
• Won a Jeff Award for Best Ensemble and Best Production of Parade, which was extended twice during its run at the Bailiwick & Mercury Theatres.

Bachelor Of Fine Arts (Bfa), Theatre Arts With A Concentration In Musical Theatre

Activities and Societies: • 4-year Presidential and Talent scholarships • Dean’s List & Alpha Chi National College Honor Society Graduated.

Level 5 - Celta Equivalent, Teaching English As A Second Or Foreign Language/Esl Language Instructor

High School, Dance

Activities and Societies: • 4-year full scholarship - The John Belushi Scholarship • National Honor Society