Amber Robbin Email & Phone Number

Oak Park, Il, Us

• Develop and execute the annual marketing plan for all Core programs and services, including conferences, webinars, courses, products, awards, and publications via print, digital, and social channels.• Invent email, social media, blog, and newsletter campaigns to support fundraising, membership, and programming goals.• Create strategic communications including press releases, member news, and online content.• Manage all recruitment, retention, and engagement efforts with a focus on retaining and growing membership.• Provide regular membership and marketing reports to track trends in retention rates and registration numbers.• Serve as the staff liaison to relevant member committees, interest groups, sections, and ALA units.• Coordinate major programs in collaboration with member committees including ALA Preservation Week, AvramCamp: an unconference for women and nonbinary library tech workers, awards and scholarships, volunteer fairs, social events, and weekly webinars.

• Led the identification, development, and communication of benefits to members and external audiences through campaigns and bulletins.• Onboarded the elected leadership of 14 interest groups and advised them on communications and programming.• Spearheaded the annual membership enrollment campaign and tracked recruitment and retention.• Coordinated virtual programs for key volunteer groups including webinars, workshops, and panels.• Assisted subcommittees in gaining access to historical data, compiling and communicating their findings, and developing strategies to meet their DEI goals for members and the field.• Managed budgeting and forecasting for membership, interest groups, and the Strategy Research Foundation.• Administered three research grant programs, including all correspondence, marketing, volunteer management, reporting, and fund disbursement.• Drove adoption of a virtual member community, working with volunteers to launch eight online groups in two months, resulting in 850 total users - a 45% increase - after four months.

• Maximized capacity and collaboration within a network of 100 literacy organizations by engaging them in professional development programs, communities of practice, shared back office resources, and data-driven literacy initiatives.• Directed all aspects of membership and the external rental program, managing invoices and contracts that accounted for $200,000 in annual revenue.• Commanded the design, implementation, and execution of the member renewal process and other multi-platform operations integrating Salesforce, Quickbooks, Formstack, Nexudus, Wordpress, MailChimp, and more.• Cultivated a list of 300+ prospective members and assessed their need for membership to inform outreach strategies.• Increased engagement and retention by expanding member benefits and consulting with the Member Council to ensure their priorities were centered in initiatives.• Co-created harm reduction policies within a diverse cohort of educators, to guide our work in the human-centered design of a listening tour toolkit for neighborhood-based literacy engagements. • As co-leader of the DEI Task Force, researched and consulted with experts to institute equitable structures and policies around decision-making, staff training, pay transparency, and performance reviews.• Instituted a tracking system that increased recruitment of community-based and BIPOC-led member organizations by 50% over 2 years.

• In virtual classes, engaged Chinese students in learning English grammar and phonics through interactive songs and games, positive reinforcement, and individualized support.• Taught private lessons in Rome, Italy and designed curricula for all ages and levels.

Chicago, Il

• Stewarded high school and university partnerships to support a staff of eleven in recruiting for 60 work, volunteer, and study abroad programs across 30 countries.• Forged connections with 300 schools nationally via Salesforce workflows, targeted marketing, and in-person meetings and events. • Coordinated the department's fair and conference calendar, presenting at more than 50 events each year on the benefits of cultural exchange.• Pioneered the alumni program, providing mentorship, grants, and service learning opportunities to young professionals seeking to transfer their international experience to the professional world.• Supervised interns and mentored international grant winners on community-focused impact projects.• Represented our team on internal committees to promote cross-departmental communication. • Created content including presentations, blog series, mailings, web copy, webinars, and social media campaigns.• Planned and facilitated the first-ever social justice track of Greenheart’s international alumni leadership conference in Washington, DC, including a panel of professionals working to further civil and human rights issues.• Recruited Greenheart Travel's first large volunteer group of 20 students and led them to Costa Rica as their translator and documentarian, resulting in a multi-year partnership with Gary Comer College Prep.

• Originated blog posts for Groupon Coupons and managed social media accounts for Groupon executives.• Booked talent and wrote copy for the My Way Podcast; wrote B2B articles for visual media publication ReelChicago; interviewed artists and created features and reviews for indie music site AudioFemme.• Developed content on entrepreneurship, personal growth, and women’s empowerment for a startup and online business school.

Chicago, Il

• Completed 72 hours of advocacy and education training to become a certified rape crisis counselor and prevention educator. • Provided crisis counseling, medical and legal advocacy to sexual assault survivors in emergency rooms during regularly scheduled 12-hour shifts.• Practiced institutional advocacy to improve the treatment of survivors and inspire positive change in policies and public attitudes.• Facilitated educational curriculum in CPS schools around sexual violence and bystander intervention, engaging students in dynamic, classroom-wide discussions.• Elected Member of the Volunteer Committee, attendee of the 2012 National Sexual Assault Conference, and recipient of RVA's 2012 Most Active Volunteer Award.

Chicago & Pittsburgh

• Performed professionally in shows such as Parade, Les Miserables, The Wizard of Oz, Grease, Oklahoma! and The Time of Your Life.• Created roles in three world premieres and portrayed Anna in the first Chicago production of Spring Awakening with Griffin Theatre Company.• Danced at Harris, Rialto, and McAninch Theatres in Von Heidecke Festival Ballet’s The Nutcracker.• Won a Jeff Award for Best Ensemble and Best Production of Parade, which was extended twice during its run at the Bailiwick & Mercury Theatres.

Bachelor Of Fine Arts (Bfa), Theatre Arts With A Concentration In Musical Theatre

Activities and Societies: • 4-year Presidential and Talent scholarships • Dean’s List & Alpha Chi National College Honor Society Graduated.

Level 5 - Celta Equivalent, Teaching English As A Second Or Foreign Language/Esl Language Instructor

High School, Dance

Activities and Societies: • 4-year full scholarship - The John Belushi Scholarship • National Honor Society