• Analyzes members risk service needs for the purpose of identifying issues, developing processes and/or recommending action plans to enhance individual district programs.• Collaborates with a wide variety of internal and external parties for the purpose of training and assisting districts in providing loss control and employee education programs.• Compiles data from a wide variety of sources for the purpose of analyzing issues, and/or providing districts with Risk Management Consultation.• Facilitates meetings that involve a range of issues related to risk management for the purpose of evaluating situations, identifying appropriate actions, and/or developing recommendations.• Negotiates service contracts for the purpose of acquiring professional presenters for programs.• Participates in a variety of meetings for the purpose of conveying and gathering information on a wide variety of subjects required to carry out administrative responsibilities.• Prepares a wide variety of often complex materials for the purpose of documenting activities and issues, meeting compliance requirements, providing audit references, making presentations, and/or providing reference materials.• Presents information on a variety of topics related to program responsibilities for the purpose of providing general information, training others, implementing actions, etc.• Responds to a wide variety of inquiries of staff, member personnel, other professional organizations, etc. for the purpose of resolving problems, advising best practices, providing information and/or referring to appropriate personnel.• Supervises personnel (e.g., provide coaching and consultation on technical issues, adaptive challenges, personnel matters, strategic opportunities, career goals, professional development, job performance, etc.) for the purpose of advancing the development of effective leaders and high performing teams and achieving agency and departmental objectives.

• Coordinates grant and scholarship programs for member districts. • Develops, organizes, and manages resources for regional training program for all member districts. Work closely with presenters and vendors – managing communication, setting up meetings and ultimately confirming that work is completed to the satisfaction of the customer.• Assists in training and mentor new risk services staff. • Develops and delivers in-service training programs to member districts for the purpose of reducing risk exposure and enhancing member understanding of property/casualty risks and processes.• Participates in state, federal, and local level meetings, joint committees, workshops, and seminars for the purpose of conveying and gathering information, providing guidance and advice, and assisting in the development of rules, laws, and regulations.• Performs a variety of loss control activities (e.g. risk assessment surveys, playground inspections, etc.) for the purpose of implementing remedial programs and recommending alternative courses of action to reduce risks of loss by addressing the immediate safety needs of members, resolving problems and recommending solutions.• Prepares a wide variety of written materials (e.g. newsletters, articles, manuals, reports, statistical analyses, recommendations, procedures, presentations, etc.) for the purpose of providing written reference and conveying information.• Provides loss prevention advice and recommendations (e.g. review of district activities, construction plans, property schedules, site evaluations, etc.) for the purpose of providing timely information to reduce property hazards and limit liability exposures whiles adhering to state and federal guidelines.• Researches federal and state laws, building codes, health codes, and other regulations for the purpose of ensuring compliance.

• Develops and delivers in-service training programs to member districts for the purpose of reducing risk exposure and enhancing member understanding of property/casualty risks and processes.• Participates in state, federal, and local level meetings, joint committees, workshops, and seminars for the purpose of conveying and gathering information, providing guidance and advice, and assisting in the development of rules, laws, and regulations.• Performs a variety of loss control activities (e.g. risk assessment surveys, playground inspections, etc.) for the purpose of implementing remedial programs and recommending alternative courses of action to reduce risks of loss by addressing the immediate safety needs of members, resolving problems and recommending solutions.• Prepares a wide variety of written materials (e.g. newsletters, articles, manuals, reports, statistical analyses, recommendations, procedures, presentations, etc.) for the purpose of providing written reference and conveying information.• Provides loss prevention advice and recommendations (e.g. review of district activities, construction plans, property schedules, site evaluations, etc.) for the purpose of providing timely information to reduce property hazards and limit liability exposures whiles adhering to state and federal guidelines.• Researches federal and state laws, building codes, health codes, and other regulations for the purpose of ensuring compliance.

• Responsible for managing complex client claims issues including those for individuals, businesses and religious organizations.• Work closely with contractors and vendors – managing communication, setting up meetings and ultimately confirming that work is completed to the satisfaction of the customer.• Multi-Line claim handling, which includes confirming coverage, investigating and evaluating liability and negotiating fair settlements. Negotiation was critical to the success of the office and required delicate negotiations.• Perform Risk Management Services by driving annual safety inspections that impacted the cost and retention of customers.• Host educational seminars, draft newsletters and distribute of safety materials. The seminars drew customers from all areas of the Puget Sound and feedback was overwhelmingly positive.• Took the initiative to update the office records-keeping system and continued to manage the office infrastructure after work was completed.• Provide customer service and support everyday – requiring listening skills, an upbeat demeanor and a commitment to resolving issues in a timely manner.

• Handled all aspects of property claims, including confirming coverage, meeting with customers to inspect damages, write repair estimates and settle claims. • Complex issues with clients included handling a mother and her two young children who had been displaced from their home in a fire. Worked with her to manage reimbursements, replacing cherished items and taking time to meet with her at her hotel to resolve record-keeping issues.• Coordinate with various vendors, including construction, sub-contractors and others to facilitate customer communication and resolve issues.• Managed the complete claims process, requiring great attention to detail and complete record keeping.

• Liability claims handling, including confirming coverage, investigating and evaluating liability. • First associate to learn new web-based claims documentation system. First person in the office to completely adopt the system, training others and commended by management for the fastest claims management.• Maintain excellent rapport with a variety of customers, claimants, and vendors.

• Anticipated customer and store needs by constantly evaluating environment and customers. Communicated information to manager so that the team could respond as necessary to create an outstanding customer environment during each shift.• Assisted with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching. • Created a maintenance plan for the store and put in place a daily, weekly and monthly plan – training the staff on how to keep up all aspects of the plan.• Maintained a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team. • Responded immediately to customer needs, developing positive relationships with shift team by understanding and addressing individual motivation, needs and concerns. • Followed operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift. Followed all cash management and cash register policies and ensured proper cash management practices are followed by shift team.• Ordered and received products, retail and promotional set-up.• Recognized for outstanding customer service by management and customers alike.