March 2021 - August 2022 - Supported Marketing Intiatives

•Support senior leadership by tracking market level new day claim volume for staffing capacity planning by creating SQL stored procedure to track performance. •Identified and resolved problems through root cause analysis and research in Medicare claim volume that impacted claim auto adjudication rates•Validated results and performed quality assurance to assess accuracy of data.•Queried databases for information needed for report processing.•Recommended process improvements to continually identify, analyze and fix constraints and challenges.

•Led working sessions to determine vendor replacement opportunities for the Sentara Quality Care Network. Facilitated the project meetings to rank and review potential vendor candidates for the System Administration workgroup.•Improved project efficiency by analyzing business processes and identifying areas for improvement.•Assessed and streamlined the process for the Vendor Population Health Provider and Organization Configuration. •Conducted gap analyses to identify discrepancies between current and desired states, leading to actionable recommendations for the Monthly reporting on Provisioned Users and Network Size Monitoring.

• Over three years current experience, rehired with B of A based on previous performance to lead teams tasked with improving the accountability of 120-175 outsourced vendors that provided the full range of services related to a large portfolio of distressed mortgages (collections, legal services, administration, loan modifications, package sales, etc.). • Developed and rolled out a comprehensive dashboard for vendor performance management where none existed previously. • Facilitated the creation of business review reports, empowering senior management in headquarters as well as diverse lines of business with critical metrics to improve cost control, comply with morphing government regulations, validate renegotiation of service contracts, and posture the organization for maximum return on investment.• Key contributor in facilitating a smooth transition process during three distinct reorganizations in a three year period. Led a teams of 3-4 analysts that: 1) entered all vendor information into a central database; 2) converted vendor invoicing from corporate central to seven distinct lines of business ($1+B annually); and 3) identified, defined and decentralized functions performed by B of A’s Vendor Management Group to each line of business.