As Manager my role has continued to expand and currently consists of working with our PR firm to best market the content and positive community impact of ULIDFW, both social media and website management, utilizing and consistently expanding my skills to create most of our local graphic designs, event logos and programs, the layout/production of membership and marketing brochures, informational hand-outs, and Technical Assistance Panel Reports. I am also the staff point person for Membership, Programs/Communications, and TAPs committees, as well as our Annual Impact Awards Gala. Duties for each of these include attending all associated meetings, membership and member outreach, marketing efforts, and administrative duties including CRM system management, event creation/planning and execution.

DFW Market Office Manager - Fully responsible for all office/clerical duties including: billing, A/R collections, client communications, contract creation and maintenance, weekly and monthly reporting, service route creation and maintenance, GPS monitoring and maintenance, as well as electronic and paper filing.

· Assist the Community Manager with all office functions; creating a buffer for the Community Manager, allowing them to work unhindered. Assistance was given for staffing, customer complaints, sales, maintenance, and supply management. These required using superb communication skills to deal with clients, vendors and staff while resolving requests and complaints; fairly and efficiently with little supervision. · Responsible for majority of rent/payment processing every morning. Timely retrieval of payments from mail and drop boxes, post and reconcile all payments prior to morning corporate deadline. Maintained digital and physical records for auditing purposes. · Create and maintain excellent and ongoing relationships with potential and current residents as first managerial point of contact. · Plan, schedule and organize resident functions as needed to promote resident retention and increase resident satisfaction using creativity to stretch budget allowance. Often solely responsible for creating monthly calendars to advertise events and important dates, designing and illustrating advertisements on a large marker board for the office entry, as well as decorating for events and holidays. · Assisted in monitoring/self-auditing the accuracy of all client paperwork and system entry. Fully responsible for monthly scheduled Community’s AR Close-Out, pulling and reconciling reports, as well as confirming all received payments prior to 10am. First point of contact for residential files and account information during corporate audits. · Part of Due Diligence team on several acquisitions. Each team was split into observational audits of apartment homes, and residential file audits. Experienced on both sides, working both efficiently and accurately.