As a dedicated Scrum Master at Mutual of Omaha, I lead a high-performing team that serves as trusted advisors to Senior Leaders at Mutual of Omaha in Workplace Solutions business unit. Our Business Assessment Team is pivotal in evaluating business drivers through cost-benefit analyses, lean business cases, and final recommendations.In this role, I:~ Facilitate the successful planning and execution of Program Increments (PIs), ensuring alignment with strategic objectives.~Act as a process expert, educating the team in Scrum, XP, Kanban, and SAFe methodologies.~Oversee the planning, execution, and delivery of all Agile team projects, encompassing run, grow, and transform work.~Coordinate daily activities, remove impediments, and ensure adherence to standards and prioritization set by Product Management.~Track work status, manage issues and risks, including financial analysis, progress evaluation, and compliance adherence.~Build and lead high-performing teams, fostering strong relationships with product owners, sponsors, stakeholders, vendors, and customers.~ Drive the implementation and enhancement of business systems and technology solutions across various disciplines, from development to information management.Promote continuous improvement and growth in domains such as DevOps, Operational Excellence, and Customer Experience, leveraging customer insights to drive excellence.Through these efforts, I aim to empower my team and deliver impactful solutions that align with our organization’s strategic goals.

As a Scrum Master with a focus on API Connectivity and technology modernization, I spearhead the establishment of new Agile Release Trains to drive transformative change. My role is integral in facilitating the successful planning and execution of Program Increments (PIs) and ensuring the Agile team delivers on strategic goals.Key responsibilities include:~ Establishing a new Car on the Agile Release Train: Leading the initiation of new Agile Release Trains, focusing on API Connectivity and advancing technology modernization efforts.~ Facilitating Planning and Execution: Guiding the team through the successful planning and execution of Program Increments, ensuring alignment with strategic priorities.Process Expertise and Education: Acting as a process expert and educating the team in Scrum, XP, Kanban, and SAFe methodologies.~ Comprehensive Management: Overseeing the planning, execution, and delivery of all Agile projects, encompassing run, grow, and transform work.~Daily Coordination and Impediment Removal: Facilitating daily work coordination, removing impediments, and adhering to standards and Product Management priorities.~ Issue and Risk Management: Tracking work status, managing issues and risks, conducting financial analysis, evaluating progress, and developing action plans for gaps or risks.~ Team Building and Leadership: Building and leading high-performing teams, fostering strong relationships with product owners, sponsors, stakeholders, vendors, and customers.~ Technology Solutions Implementation: Driving the implementation and enhancement of diverse business systems and technology solutions across development, programming, compliance, and information management disciplines.~ Continuous Improvement: Leading continuous improvement initiatives across DevOps, Operational Excellence, and Customer Experience, utilizing customer insights to drive growth and excellence.Through these efforts, I aim to deliver impactful solutions and growth.

As a strategic consultant and facilitator, I excel in driving business improvements and delivering impactful solutions. My role involves:~Client Engagement: Leading discussions with clients to identify and elaborate on areas for improvement.Problem Definition and Solution Hypothesis: Clearly defining problems and formulating well-hypothesized solutions.~ Data-Driven Analysis: Conducting both quantitative and qualitative analyses using Lean Business Case methodologies to inform proposed solutions.~ Insightful Presentation: Consolidating findings and presenting actionable solutions to Senior Leaders.Implementation Planning: Developing and presenting comprehensive plans for implementing recommended changes.~ Trusted Advisor: Building strong partnerships with management, peers, and customers, and being recognized as a trusted advisor in relevant processes and systems.~Business Acumen: Demonstrating deep understanding of end-to-end processes and system architecture, contributing to key Epics, and providing production support as required.~Project Leadership: Applying facilitation and project management practices to guide teams through EPIC/multi-feature level changes, and coaching team members on Business Lead practices.~Change Management: Designing and implementing effective change management strategies for Epic/multi-feature changes, ensuring clarity and acceptance among Business Owners and management, and coaching team members on change management practices.~ Process Management: Leading teams in developing To-Be processes for upcoming Epic/Feature changes, and coaching on process documentation best practices and Visio tool usage.Through these capabilities, I drive successful outcomes, foster collaboration, and support organizational growth.

As a strategic consultant and facilitator, I excel in driving business improvements and delivering impactful solutions. My role involves:~Client Engagement: Leading discussions with clients to identify and elaborate on areas for improvement.Problem Definition and Solution Hypothesis: Clearly defining problems and formulating well-hypothesized solutions.~ Data-Driven Analysis: Conducting both quantitative and qualitative analyses using Lean Business Case methodologies to inform proposed solutions.~ Insightful Presentation: Consolidating findings and presenting actionable solutions to Senior Leaders.Implementation Planning: Developing and presenting comprehensive plans for implementing recommended changes.~ Trusted Advisor: Building strong partnerships with management, peers, and customers, and being recognized as a trusted advisor in relevant processes and systems.~Business Acumen: Demonstrating deep understanding of end-to-end processes and system architecture, contributing to key Epics, and providing production support as required.~Project Leadership: Applying facilitation and project management practices to guide teams through EPIC/multi-feature level changes, and coaching team members on Business Lead practices.~Change Management: Designing and implementing effective change management strategies for Epic/multi-feature changes, ensuring clarity and acceptance among Business Owners and management, and coaching team members on change management practices.~ Process Management: Leading teams in developing To-Be processes for upcoming Epic/Feature changes, and coaching on process documentation best practices and Visio tool usage.Through these capabilities, I drive successful outcomes, foster collaboration, and support organizational growth.

In my role, I excel in vendor engagement and project management, consistently delivering successful outcomes through strong relationship building and strategic oversight. My expertise includes:~ Merchandising Strategy: Partnering with clients to develop and extend product lines by aligning with overarching business strategies. I focus on driving results through value levers such as supply chain optimization, pricing strategies, and advanced analytics. This involves mastering product strategies, assortment planning, and category management.~ Product Development Improvement: Assisting clients in accelerating time-to-market for new products, enhancing product acceptance rates, and establishing efficient processes for product creation. I leverage consumer insights and industry research to uncover new market opportunities and enhance the effectiveness of product introductions.~ Retail Operations: Collaborating with retailers to optimize product presentation across all channels, including traditional stores, e-commerce, and direct marketing. My approach encompasses customer marketing, operational processes, and presentation techniques to enhance customer engagement and sales.~ Project Management: Expertly formulating and executing project plans that adhere to budget and timeline constraints. I design comprehensive blueprints covering project scope, resource allocation, communication strategies, and documentation. My focus is on guiding projects from ideation to completion, ensuring seamless execution and long-term success.By leveraging these skills, I build robust vendor relationships and lead projects with precision, driving strategic growth and operational excellence.

In my role, I was entrusted with shaping a unified Merchandising vision while delivering exceptional support to both internal and external customers. My key responsibilities included:~ Unified Merchandising Vision: Developed and implemented a cohesive vision for merchandising across diverse product families (Appliance, Electronics, Furniture, Flooring), ensuring seamless integration and mutual understanding of roles and their impacts.~Relationship Building: Fostered strong relationships within and beyond the Merchandising Division to deliver a world-class experience for both staff and customers.~Optimized Merchandise Presentation: Enhanced merchandise presentation and tailored product selections to customer needs, while training and directing store teams on merchandising guidelines.~ Team Coaching and Communication: Engaged with store teams to model exemplary selling behavior, share technical knowledge, and provide recommendations for connecting customers with the best solutions and products.~ Inventory Management: Collaborated with the receiving manager to resolve inventory and return issues effectively.Talent Acquisition: Reviewed applications, conducted interviews, and hired top talent to ensure a world-class showroom experience.~ Performance Management: Coached and counseled store team members on performance issues, taking corrective actions as needed.~ Task Prioritization: Assigned and prioritized tasks based on staff skills, availability, and store needs.~ Vision Communication: Articulated a clear vision to three managers overseeing critical business aspects, ensuring alignment and effective execution.~ Issue Resolution: Addressed employee, customer, or store issues promptly, working closely with store management to resolve them.This role allowed me to drive operational excellence and foster a collaborative environment, ultimately enhancing the overall customer and staff experience.

As a key leader in a newly formed store team, my role focuses on driving growth and ensuring seamless integration within the restructured Merchandising Divisions. My responsibilities include:~ Leadership and Guidance: Spearheaded the creation and leadership of a new store team in response to organizational growth and reorganization, ensuring effective adaptation and implementation of changes.~ Reorganization Implementation: Oversaw the reorganization process, ensuring that training and job duties align with new structural needs.~ Relationship Building: Cultivated strong relationships both within and outside the Merchandising Division to deliver an exceptional experience for staff and customers.~ Merchandise Optimization: Enhanced merchandise presentation and tailored product selection, training and directing the store team on merchandising guidelines.~ Team Coaching: Engaged with the store team to model exemplary selling behaviors, impart technical knowledge, and recommend optimal solutions for customer needs.~ Inventory Management: Collaborated with the receiving manager to address inventory and return issues efficiently.~ Talent Acquisition: Managed the recruitment process, including reviewing applications, conducting interviews, and hiring talent to ensure a world-class showroom experience.~ Performance Management: Provided coaching and corrective action to address performance issues within the store team.~ Task Prioritization: Assigned and prioritized tasks based on staff skills, availability, and store requirements, while communicating daily assignments and following up on recovery needs.~ Facility Maintenance: Ensured the facility’s conditions were maintained, taking immediate action to resolve building maintenance, safety, or emergency issues.In this role, I drove operational excellence, fostered a collaborative team environment, and enhanced both customer and staff experiences.

In my role, I excel in driving operational excellence and fostering a culture of continuous improvement across retail locations. My key responsibilities include:~ Relationship Building: Cultivating strong working relationships with the retail leadership team to enhance collaboration and alignment.~ Best-Practice Sharing: Leading the dissemination of best practices throughout the retail enterprise, ensuring that successful strategies are effectively communicated and adopted.~ Continuous Improvement Leadership: Steering the implementation of continuous improvement initiatives at retail locations, driving operational enhancements and efficiencies.~ Concept Development: Developing and refining competency concepts for retail applications, ensuring practical and effective solutions.~ Focus Maintenance: Ensuring retail locations remain focused on key tasks and objectives through diligent follow-up and support.~ Cultural Alignment: Regularly assessing and aligning local retail culture with organizational goals, providing feedback to the Steering Committee for strategic adjustments.~ Knowledge Enhancement: Identifying opportunities to elevate team member expertise through coordinated training, education programs, and mentoring.~ Leadership Support: Assisting leadership in demonstrating commitment to continuous improvement by identifying and eliminating barriers to successful initiatives.~ Visual Control Implementation: Applying visual controls such as standard work, improvement opportunity walks, and process audits to ensure sustainable results.~ Best Practices Integration: Identifying and leveraging best practices across functional areas to drive organizational success and consistency.These efforts contribute to a high-performing retail environment, driving growth and alignment with strategic objectives.

In my role, I lead and inspire a team of 25-30 commission sales professionals, achieving notable success in a challenging market. Key accomplishments include:~ Team Leadership: Manage and oversee a dynamic sales team, providing daily coaching and setting ambitious goals.~ Sales Growth: Drove consistent year-over-year sales increases, even amidst market downturns, by employing strategic initiatives and effective team leadership.~ Margin Maintenance: Contributed to maintaining strong profit margins in a competitive market, ensuring financial stability and growth.~ Low Turnover: Achieved a remarkable 0% turnover rate, fostering a stable and motivated team environment.~ Vendor Relations: Built and nurtured strong relationships with vendors to enhance business operations and opportunities.~ Market Share Expansion: Expanded market share significantly, currently holding 55% of the Home Appliances market in the Omaha Metro Area.~ Inspirational Leadership: Focus on inspiring greatness within the team through leadership rather than traditional management, driving high performance and engagement.~ Outstanding Climate Survey Results: Achieved some of the highest climate survey scores in the company, reflecting exceptional feedback from staff.These efforts have established a thriving sales environment, marked by growth, stability, and strong team morale.

In my role, I lead and oversee teams to deliver exceptional service and drive operational excellence. My key responsibilities and achievements include:~ Team Leadership: Lead a core team of 10-12 hourly staff while overseeing a larger team of 25, fostering a collaborative and high-performance environment.~ Customer Engagement: Deliver WOW service by engaging customers with exceptional care and support, consistently providing world-class service.~ Coaching by Example: Set a high standard through leading by example, mentoring staff to emulate best practices and achieve excellence.~ Cost Control and Education: Implement cost control measures by educating consumers on optimal product use, reducing returns and enhancing customer satisfaction.~ Service Plan Management: Collaborate with extended service plans on billing and claims, ensuring smooth and efficient handling of customer issues.~ Outstanding Employee Feedback: Achieved the highest Climate Survey results based on employee feedback, reflecting a positive and supportive work environment.~ Inspirational Leadership: Focus on leading rather than managing, inspiring the team to excel and drive continuous improvement.These efforts have resulted in a strong, motivated team and a reputation for exceptional customer service and operational efficiency.

In my role, I efficiently handled high volumes of incoming calls and provided exceptional support to customers with their inquiries. My key contributions included:~ Customer Support: Assisted customers by addressing their inquiries and resolving issues promptly.~ Traffic Management: Worked overtime to manage increased call volume effectively, ensuring smooth traffic flow and timely assistance.~ Operational Support: Played a key role in sorting and managing calls during the Kansas City store opening, contributing to a successful launch.These efforts underscored my commitment to excellent customer service and operational efficiency.