Amber Vance Email and Phone Number

Leading cross-functional transformation efforts, starting with lead-to-cash processes.

Working with cross-functional teams to revamp our GTM processes.

Partnered closely with GTM ops and the frontline to establish our first sales tech strategy function; developed 2-year system roadmap and benchmarked our first sales tech metrics. Saved $1.5M in license costs while protecting revenue growth. Instigated GTM-wide tech collaboration rhythm. Managed trust-based relationships with 30+ vendors.Led GTM leaders, technical experts, and 1000+ sales reps through complex consolidation of 5 Outreach systems into 1--unifying 6 global processes, improving data hygiene, and decreasing security risk.

Supported the COO in making sure we asked the right questions, prioritized the right initiatives, effectively communicated with and supported our teams, and got things done. Advised on strategy decisions and sensitive team dynamics. Within any given week, projects ranged from corporate strategy development to frontline ops.Launched and managed Vivint Solar’s first two solar battery products; took batteries from concept to sales and installations in under 6 months. Led development of battery strategy and implementation, including product and market selection, pricing, financing, electrical design, marketing, contracts, app experience, workflow and IT alignment, and more.Scoped and managed strategic partnerships with tech startups and Fortune 100 companies, including Mercedes-Benz Energy.Designed, implemented, and refined the company-wide checklist coordinating product and market rollouts across 25+ functional groups.

Responsible for aligning operational structure and priorities to support the overall growth strategy of our wireless internet business. I led an organization-wide effort to define and implement our next phase. I gathered and analyzed customer and employee insights to drive project management and resolve four customer pain areas.

Expanded Vivint’s Net Promoter System, including improved survey methodology and close-the-loop systems, and enabled operation departments to make data-driven decisions to improve customer experience. Regularly reported and consulted on customer attrition drivers with senior leadership.Root-caused a follow-through issue affecting 1,000+ customers each month. Developed a new process to eradicate the problem, and led stakeholders in accepting, testing, and implementing the solution. Mapped and improved 15+ additional processes impacting customer experience and operational efficiency.Ad hoc analysis projects for marketing, HR, customer support, and field technician teams. Projects included cost analyses, how to increase call resolution, BBB reporting, and more. Regularly used SQL and the Qualtrics platform.

I taught introductory micro and macroeconomics in classroom and one-on-one settings to 600+ students each semester. When the professor was absent, I taught the lectures. Developed and launched a system for students to evaluate the teaching assistants and course structure.

Developed comprehensive strategy to increase market share in one product category. Led a team of five students to analyze pricing, placement, and marketing strategies. Created a pricing strategy to increase a product group's revenue by 24%.We conducted a gap analysis comparing the job-to-be-done and the product's value proposition in order to generate product development ideas. We designed a survey and two focus groups for market research and product testing.

I joined a team focused on building Albania's first ICT hub and leading it to sustainability. I designed a national IT training program for 2000+ persons living with disabilities, and a revenue model to support it. I also developed and presented a pitch training to 20 Albanian entrepreneurs. I designed and implemented this international internship, which earned an all-expense scholarship from the U.S. Department of State.

I partnered with a team of six incredible Albanian college students to organize and launch Junior Achievement of Albania's first alumni organization which serves 2000+ alumni in Albania. Working with leaders throughout Eastern and Central Europe, we built the organization from the ground up and established the first-year growth strategy. I developed and led a leadership training for the new board to increase sustainability of the organization.

Conducted due diligence on five social ventures and made investment recommendations accordingly. Provided strategic insights for entrepreneurs by analyzing market size and competitive landscape.

Conducted primary research on social entrepreneurship best practices at three universities. Using this research, developed training materials and a diagnostic tool for managers of university social innovation programs. These materials were immediately used by Ashoka at 12 universities in Mexico, Canada, Ireland, and the US, becoming Ashoka-U's fastest-growth product.