Amber Swartz Email & Phone Number

Lansing, Mi, Us

• Formed and executed a research plan to understand the people and processes an existing application supports. Balanced just enough understanding of needs, roles, and processes with quickly identifying actionable high-priority problems to solve first. • Identified and Synthesized 110 needs across 4 teams, 8 priorities the team tackled first, 18 shared needs across multiple offices, 16 team-specific requests, and 3 high-level objectives all teams shared. • Designed and facilitated a workshop that focused 4 teams on solving 3 shared objectives. This helped the teams align around top priorities, and empathize with each other's needs. This work guided the project's prioritized backlog. • Shared with client teams 17 opportunities that could quickly be moved to development, 11 needing UX design, and 4 larger requests the team-created project plans for resulting from the workshop. • Kept the priority of the 4 client teams at the center of the project by facilitating backlog reviews, additional discovery sessions and requirement-gathering meetings that turned requests into actionable user stories for the team to review during sprint planning. • Facilitated an understanding of the people, roles, and processes of the 4 client teams by creating artifacts for our team to use including a journey map, workflow diagrams, and stakeholder map. • Collaboration with Data Science Practice to create a plan to address data cleansing needs in future iterations of the work. • Collaborated with a Data Scientist to run Python code that extracted key words to support a crucial workflow for 1 client team. • The positive responses from all 4 client teams, and needs identified through the project resulted in a 3 month extension. • When asked to rate their experience with our team over the year long project 11 out of 11 client participants gave our team a rating of Excellent (5 out of 5)

United States

• Created and facilitated manager training regarding knowing and valuing your team member's strengths.• Led a cross-departmental volunteer team of 6 through our team objective of making visual communication for remote workers easier. • Created and facilitated a current state journey mapping activity to teach the broader design team how user journeys can inform their design decisions. Conducted an interview for the activity. • Crafted and conducted a survey to identify jobs, pains, and gains for a new market segment; collaboratively created a new value proposition canvas for the segment. • Designed a new invitation process for users, accounting for multiple touchpoints with our service. • Collaborating with the design team to learn and build out components for our design system library components in Figma.

• Facilitating meetings for a newly formed Service Design team of 3 Designers. • Leading a cross-departmental volunteer team of 6 in solving problems for remote work. We have identified and promoted 4 solutions to address work and culture. • Leading a cross-departmental volunteer team of 7, to address an information architecture issue. Coordinating, and assisting research studies done by our support team, and analytics team, and leading a study done with members. Architecture exploration and wireframing to develop and share the concept. Collaboration with development, and product leadership to ensure the scope fits into our development cycle. • Created and facilitated manager training on how best to lead a remote meeting.• Coordinating work for 12 UX projects to bring concepts through to implementation from the idea stage. Working through multiple options, coordinating design across several service touchpoints. Defining scope with leadership, bringing to awareness the other teams, processes, and touchpoints in the service that are impacted by the work. Cross-departmental collaboration to build wireframes, define multiple releases, facilitate design critique and prepare the support team for the change. • Designed and conducted a remote co-creation Journey mapping activity. Facilitation of interviews and documentation and sharing of the high-level (experience/ strategy maps) created by customers. • Facilitation of 5 relationship-building activities.• Ran usability studies for a new app concept with customers, for several internal tools, including analyses, and documentation of findings that lead to proposed improvements to the design. • Conducted stakeholder interviews and led the mapping of priorities for a development team. • Concept ideation for a new app concept that explored behavior change techniques. Creating user flows and service blueprints to communicate design decisions to stakeholders.

• Worked closely with developers on interfaces that followed standards or guidelines set by each platform's human interface guidelines. Ideation and problem-solving. Using agile methodology for planning work and team ceremonies. • Assisted in the creation of a multi-source customer journey map based on secondary research. • Facilitated an in-person branding workshop for the UX and Communication design team. • Created a competitor analysis using Strategizer's value proposition canvas with the design intern. Assessed the value proposition for multiple competitors based on their service offerings. • Daily tagging and finding of trends from our Net Promotor responses.

• Worked with the leadership team to craft the project scope, and a method that met the organization's needs.• Led co-creation activity with leadership centered around the current state of the business to reveal gaps the research would help fill. • Crafted a survey to reveal the reasons why people use the service, attributes about their use, current pains and gains, and reasons for leaving the service. This survey also served as a tool for building a research pool. • Synthesized 200 survey responses into 3 customer segments with 16 views of the data per segment, 17 views of the data comparing current and past users. After discussion, and a bit more analysis, we arrived at 1 segment to focus on. • Crafted and conducted journey mapping interviews. Met with 7 musicians, identified themes through debrief sessions with a cross-functional team.• Mapped 5 journeys from interviews, synthesized journeys into 7 common phases and identified 2 most important moments for users. • Created one short story video with napkin-style illustrations to communicate the shared journey of current users. • Communicated findings through 15 multi-clip reels highlighting discoveries and each journey phase. • Documented 19 video clips of the leading reason for using the service, 26 clips of other needs the service meets, and 5 clips of the most memorable experiences for users to be used for communicating the value of the service to investors.• Offered the team recommendations for growth in the UX discipline, offering suggestions and sharing best practices that applied to the work they were doing. • Had a blast getting to know the team and their market!

Warren Mi

Worked with GM Design team on the implementation of screen design into production. Organization and joining together the user experience components with graphical components of screen design. Validation and testing of xml screens to follow requirements set by GM Team. Management of offshore design team and collaboration with xml developers.

Lansing, Michigan Area

Receiving, and auditing freight. Incoming freight was checked for correct quantities, quality, size, and correct type of distribution method through the warehouse. Also managed billing for loads completed, over short and damaged foams and documentation. Ensured co-workers were enjoying their day (even Mondays). Once my responsibilities were complected, assisted others in completing their loads until all loads were complete.

A collection of projects to benefit those with Cystic Fibrosis. The design collaboration includes patients through the whole of the design process, including initial concept proposals. This project was started and facilitated by Matt Dexter PhD design candidate at User centred Healthcare Design.

Greater Grand Rapids, Michigan Area

Design development of woman’s shoe with Merrell team. Application of visual brand language. Involvement with project through to prototypes. Responsibilities included Concepting, ideation and application of feedback from design team. Working from a design brief.

Used costumer service skills. Took orders accurately and quickly. Put together food orders and delivered them to costumers. Worked drive through taking orders and preparing specialty drinks and orders for the drive through. Served orders to front desk costumers and drive through. Trained new employees as cashiers. Worked in a fast paced environment with enthusiasm and accuracy.

Assisted customers in the fitting room. Was a sails associate, helping customers find what they were looking for as well as greeting them. Folded clothing and store cleanup. Cashier at checkout station, ensuring customers leave with a good experience. I also took back returns and helped process clothing as well as helped rearranged the store when it transferred into a "Project One" store. Was a fast paced team worker, eager to help and brighten a customers day.

Worked as a team and independently. Preparation, stock and setup for the day. Served customers. Opened operations for the day.

Bachelor Of Fine Arts (Bfa), Industrial And Product Design

Activities and Societies: IDSA Student Chapter

General Studies