Amber Koriath Email & Phone Number

Cleveland, Ohio, United States

Cleveland, Ohio, United States

Cleveland/Akron, Ohio Area

We are a Commercially-focused title agency that provides the highest caliber of title and closing services throughout the state of Ohio. Our agency is staffed with Legal and Title expertsMaintain and grow relationships with new and existing clientsProvide exceptional customer serviceKeep all parties informed of the title order processAssist with loan closingsGeneral marketing efforts to promote Omni Titlewww.omnititlellc.com

Supervise branch staff including training, disciplining, and completing evaluationsOriginate and close Consumer loans, i.e. Home Equity Lines of CreditMonitor and administer the approved branch budgetMaintain acceptable level of NSF fee waiversKeep branch up-to-date on government regulations and the policies and procedures regarding lending, savings, and branch operationsCoach and mentor staff to ensure their use of appropriate sales skills and techniquesActively lead and participate in branch sales promotion campaigns including customer calling programsParticipate in outside sales activities to help drive branch successWork with Marketing to ensure branch has effective marketing displays, signage, and materialsAppropriately schedule staff and monitor staff hours in accordance with Branch Staffing Model to ensure quality customer serviceProfile customers needs to cross-sell bank’s products and servicesResolve customer complaints, approve customer transactions and overrides, respond to customer inquiriesOperate a Teller Window as necessaryMaintain membership in an approved community organization and participate in community events/trade shows to develop and strengthen customer relationships and to develop business relationships with outside organizations

Oversee all branch operations and salesConduct monthly and quarterly surprise auditsCoach and lead team to achieve sales goals and high level customer serviceParticipate in outbound calling events and Business Blitz DaysMake daily calls to current and potential customers to enhance customer service and sales opportunitiesExemplify comprehensive knowledge of bank regulations, products and services, and related branch operationsManage branch staff including hiring, performance management, and training and developing staff

Conduct daily outbound calls to current and potential customers to provide service and cross-sell opportunitiesProvide strong sales and customer service to the customers in a professional mannerConduct surprise/monthly audits on the ATM, Vault, and Teller SupervisorInitiate, complete, and maintain customer profilesReached Silver APEX rating in May and Bronze in JuneKnowledge of Fiserv system and Gemstone

Provide sales and leadership to ensure franchise growth through personal exampleCoach staff to achieve appropriate levels of sales and customer service and monitor team sales resultsResponsible for keeping the branch in compliance with all bank policies and proceduresPrepare bank for internal auditsMonitor branch service quality levels

Bachelors, Psychology

Activities and Societies: Volleyball and Softball

Education

Activities and Societies: Volleyball and Softball

Education record