Amber Roller Email & Phone Number

Richardson, Texas

Directed the operations for multiple departments in Payments, including Implementations, Billing, Support, Training, and other general operations groups for our US and Offshore teams. Focusing on continuous operational improvements, streamlining processes and procedures, measuring quantitative and qualitative metrics, and utilizing strong leadership skills to ensure financial, operational and strategic goals were achieved through key phases of the service delivery cycle.

Carrollton, Tx

Carrollton, Tx

Worked closely with the Sales, Support, Operations and Development teams to streamline communication, activations and on going support of client accounts. Supervised a team of Consultants to ensure the highest caliber implementation was provided. Worked with Management and Compliance to improve processes and develop workflows that increased quality and client satisfaction.

Carrollton, Tx

Managed all pre-implementation activity related to new client contracts and set ups for the Payments product. Established new customer accounts, managed existing relationships and established pricing records and other confidential material. Provided support and assistance to internal and external partners.

Recruited, motivated and inspired new athletes to complete an endurance event and raise thousands of dollars for blood cancer research. Planned all aspects of events for athletes, including booking airfare, transporatation, hotel arrangements, designing jerseys, ordering incentives and supplies.

Focused primarily on customer satisfaction and conflict resolution. Sold merchant services to new customers and recommended the appropriate options based on projections. Trained new merchant services customers and their staff on payment processing methods, equipment use and troubleshooting.

Bachelors, Business Administration Marketing

Diploma, General Studies