Amber Turmell Email & Phone Number

Denver, Co, Us

Denver, Co, Us

Denver, Colorado, United States

- In a full-time role, directly supervise and mentor 50+ student staff members in Desk Attendant, Service Center Assistant, and Member Services Manager roles- Evaluate and restructure Desk Attendant and Service Center Assistant training materials including the addition of hands-on training with follow-along materials to enhance information retention using Connect2, Microsoft Programs, and Google Forms- Introduction of a student Training Committee to ensure a consistent teaching environment- Recruit, hire, onboard, schedule, train, evaluate, and acclimate 40+ new Desk Attendants using Handshake, Oracle, RAMp UP, WhentoWork, and Connect2- Direct and coordinate monthly In-Service trainings for all Member Services staff with a focus on updates, celebrations, EDI trainings, EAP trainings, demonstrations, and community building- Plan and facilitate weekly manager meetings - Manage and monitor the area budget of $485,350, track its allocation into different sub-budgets, and plan the FY24 student wage budget- Purchase materials and equipment for the equipment desk and outdoor equipment check-out- Serve as a member of the Employee Appreciation Committee and assist with department-wide staff appreciation events - Conduct 1-on-1 student development and accountability conversions with student staff and suspended patrons

Los Angeles, California, United States

- Coordinated and led Marketing Assistants through various projects by conducting weekly meetings, setting expectations, goals, and deadlines through the use of Monday.com- Collaborated with Sales unit to create ideas around increasing Staff and Faculty membership sales such as member day events, promotional item giveaways, reduced price, etc. - Created a marketing plan for the department's social justice campaign, "What's Your Movement" where I complied research on notable dates and months to be observed, impactful figures, and stories to create customer-client engagement as well as empower the mission of the department- Managed a budget for promotional items and outreach material orders with a third-party vendor- Maintained department's website by working alongside IT and Unit Managers to ensure an accurate and user-friendly experience using Drupal - Developed purchasing plan to update multiple facilities' signage- Coordinated photo sessions with UCLA Recreation's Youth and Family Summer Camps including photography of campers and sorting images for promotional use with SmugMug- Interacted with Pro Staff in marketing meetings to define needs and set goals for upcoming academic quarters about marketing strategies and collateral- Implemented a blog project to incorporate story telling into UCLA Recreation's brand, mission and vision- Designed print and digital media to increase awareness of programs and drive sales using Adobe Photoshop, Illustrator, and InDesign

Fort Collins, Colorado Area

- Multitasked a variety of administrative tasks in a professional work environment both in-office and remotely such as sending emails, documentation, receiving calls, filing, scheduling, researching etc.- Provided direct support to Case Managers in terms of managing clients, schedules, taking messages etc.- Documented every interaction with a student, parent, faculty member, outside provider using Titanium Schedule, MS Teams and MS Outlook- Interacted with Students to gather demographic and situational information for an Intake to provide to Case Managers in- Gave confidential care under FERPA guidelines and support for a diverse variety of students experiencing situations like a Mental Health Crisis, Hospitalization, death in the family and other circumstances beyond their control using de-escalation techniques, empathy, and a variety of emotional intelligence skills with a goal to provide high quality service- Collaborated with coworkers and supervisors over Microsoft Teams to conduct meetings and projects- Extracted and tracked information for data collection and analysis for future projects and outreach efforts - Created graphics for a SNAP benefits campaign for print and media in an effort to encourage students, staff, and faculty to apply that is used by approximately 1,200 individuals via a Financial Aid push- Monitored, researched, and updated a basic needs community resources list for CSU students, staff, and faculty to utilize- Hired and trained four additional front desk staff to complete duties and tasks in an efficient and organizationally appropriate approach and protocol - Coordinated COVID outreach efforts for students in isolation on campus and provided academic support using Microsoft Teams, Outlook, Adobe Acrobat Pro etc.

Fort Collins, Colorado Area

- Operated and oversaw a fast-paced 175,000 sq. ft facility with a team of 300+ that traffics over 4000+ people a day while providing consistent customer service and employee satisfaction - Managed and supported 50+ Recreation Assistants to ensure they prioritized, risk management, policy enforcement, customer service and cleaning of fitness and recreation spaces - Successfully hired and trained approximately 30 new employees while overseeing the hiring and shadow shift committees and processes to ensure a smooth transition- Created and presented new hire orientation where I utilized public speaking, team building and defined importance of the Recreation Assistant Position - Developed solid interpersonal relationships between myself and 50+ team members to ensure a safe, positive, and healthy work environment with a focus of inclusion - Tracked positive incentive points through Microsoft Excel and Google Sheets and distributed information in meetings and weekly forums- Collaborated with other Building Managers to create content with a focus for personal and professional development for in-serivce such as EAP review, audit scenarios, customer service practice etc.- Created post training surveys and compiled qualitative data in order to assess how to implement change within the Recreation Assistant training program as well as provide feedback for trainers- Conducted Blood-borne Pathogen and Customer Service audits to ensure proper training of staff using facilitation and mediation techniques- Created opportunities for integrity and development through activities that encouraged staff to go above and beyond such as deep cleaning challenges and learning new technical and interpersonal skills - Conducted Improvement Conversations 1-on-1 with Recreation Assistants who were in need of professional development and correction of workplace behaviors

Fort Collins, Colorado, United States

- Collaborated with campaign team of 30+ motivated individuals under time restraints to quickly and effectively publish content using Instagram and Canva that was consistent with the campaign vision - Increased follower count by 800+ within 3 weeks and increased engagement with crafted informational and entertaining Instagram posts and stories promoting the candidates' platform as well as promote events and provide mental health resources for followers

Wheat Ridge, Colorado, United States

- Reconstructed the back-end of the website, adding and rewriting meta tags, meta descriptions, and managing SEO for over 1000 products- Successfully redesigned and rebranded website using Adobe Photoshop and ConnectWeb to be consistent with the businesses values and vision - Created personal weekly time-based goals to complete projects for the website redesign

Wheat Ridge, Co

- Directed up to ten lifeguards at a time while securing the safety and satisfaction of patrons in a facility with 1200+ daily visitors through preventative risk management - Demonstrated excellent team and leadership skills to motivate and keep spirits high for the lifeguard team by developing a strong sense of community - Led and responded to both emergency and audit situations quickly and effectively using teamwork and effective communication - Taught swim lessons for three years for students aged six months - 65 years old, focusing on the development of safe water usage and skills using a demonstrative teaching method