Amber Vu Email & Phone Number

Hanoi, Vn

Hanoi Capital Region

-Work with stakeholders to identify and clear functional requirements to ensure that are understood by the development team.-Stay up-to-date on the latest process and IT advancements to automate and modernize systems.-Perform requirements analysis.-Constantly be on the lookout for ways to improve the existing product, discover issues and deliver -better value to the end-user.-Perform the integration test to control product quality-Help design, document and maintain system processes-Create backlog/function, prioritize, build a roadmap for product development

Vietnam

- Establishes restaurant business plan by surveying restaurant demand; conferring with people in the community; identifying and evaluating competitors; preparing financial, marketing, and sales projections, analyses, and estimates.- Meets restaurant financial objectives by developing financing; establishing banking relationships; preparing strategic and annual forecasts and budgets; analyzing variances; initiating corrective actions; establishing and monitoring financial controls; developing and implementing strategies to increase average meal checks.- Attracts patrons by developing and implementing marketing, advertising, public and community relations programs; evaluating program results; identifying and tracking changing demands.- Maintains operations by preparing policies and standard operating procedures; implementing production, productivity, quality, and patron-service standards; determining and implementing system improvements. - Maintains patron satisfaction by monitoring, evaluating, and auditing food, beverage, and service offerings; initiating improvements; building relationships with preferred patrons. - Accomplishes restaurant and bar human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining management staff; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.- Maintains safe, secure, and healthy facility environment by establishing, following, and enforcing sanitation standards and procedures; complying with health and legal regulations; maintaining security systems. - Accomplishes company goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Hanoi,Vietnam

- Setting goals for the work group, developing organizational capability.- Demonstrates a calm demeanor during periods of high volume or unusual events and manages smooth transitions thereafter to keep store operating to standard and to set a positive example for the store team.- Plans, identifies, communicates, and delegates appropriate responsibilities and practices to store partners to ensure smooth flow of operations.- Provides coaching and direction to the store team to take action and to achieve operational goals. Constantly reviews store environment and key business indicators to identify problems, concerns, and opportunities for improvement to provide coaching and direction to the store team to achieve operational goals- Monitors and manages store staffing levels to ensure partner development and talent acquisition to achieve and maintain store operational requirements.- Solicits customer feedback and proactively researches local markets to understand customer and community needs.- Utilizes management information tools and analyzes financial reports to identify and address trends and issues in store performance.- Actively manages store partners by regularly conducting performance assessments, providing feedback, and setting challenging goals to improve partner performance. Manages ongoing partner performance using performance management tools to support organizational objectives.- Challenges and inspires team members to achieve business results.- Develops and maintains positive relationships with partners in the district by understanding and addressing individual motivation, cultural nuances, needs and concerns. Challenges and motivates partners to achieve business results.- Recognizes and reinforces individual and team accomplishments by using existing organizational tools and programs as well as by finding new, creative, and effective methods of recognition.

Novotel Danang Han Riverside

• Oversee the operation of the restaurant, lounge, bar and terrace.• Provide leadership in the areas of guest satisfaction, service delivery, food & beverage product quality, people management, controls and standards • Working with the in-house Sales & Marketing team to oversee the PR and marketing of the new F&B outlet and strong emphasis will be placed on sales and revenue generation. • Take responsibility for the appropriate cost centres and service experience across the food and beverages• Identify creative ways to encourage revenue growth and run the restaurant in a style similar to an independent restaurant and bar operation.• Run daily departmental meetings.• Represent Restaurant in Head of Department meetings.• Lead and inspire the team.• Oversee the development of the team through training, coaching and mentoring.• Work with the Head Chef and Head Bartender in the planning of menus for breakfast, restaurant, lounge, bar, and terrace.• Work with internal Sales & Marketing team and external PR and Marketing agencies to manage PR and marketing for the Restaurant.• Ensure product delivery meets the highest quality expectations across the food & beverage departments.• Oversee all required month-end inventories and reports.• Ensure 100% accuracy in all audits and internal controls.• Ensure compliance to human resources practices and policies around performance management, evaluation, recruitment, integration and health & safety.• Maintain and improve service standards.• Lead on guest correspondence and complaint handling.• Monitor scheduling, ordering, hygiene and cost control.

15 Pham Hung Street, Hanoi

• Communicating with customers/partners via email, skype, etc…• Working on client's requirements, amendments, updating and translating• Cooperate with Training, Production and QA Department to implement the new updates• Handling and solving all emails in a shift, follow up and hand over between shifts • Work with Onboarding team to update templates, comments, image samples that required by partner/client• Handling requests from customer/partner by providing smooth and efficient services and maximizing their satisfaction. Assist them to find images, folders…• Support Production Department to ensure all images are always delivered on time by coordinating with their team and other relevant depts.• Make sure that images are met client requirements by cross checking image quality and consistency• Handling complaint and issues from customer or Partner. Deliver client’s feedback to relevant departments so that they can take action accordingly• Make sure to adjust deadlines in the system correctly according to request from customer or partner• Maintain good relationship with clients and partners.

London, United Kingdom

• Serving customer with the highest customer services as the business’s main target.• Taking order, knowing customer’s personally liking and their own orders, serving every single dish to customer to be exact.• Making Vietnamese and Italian coffee, along with cocktails and some of the deserts.• Helping all co-workers with all other tasks during busy days to get the job done.• Performing regular and scheduled cleaning tasks. • Working as Human Resources, responsible for hiring staff, scheduling and managing staff in general.• Manage stocking, ordering new stock weekly due to demand. • Manage office work, input and output expenses and cost.• Report from daily to yearly about both staffs and sale stats.• Actively searching for new profitable products, doing market research. • Applying business strategy to reduce cost, managing risk and increase profit

London, United Kingdom

• Coordinate all research events on behalf of the R&D Department ( conferences, seminars and meetings)• Database management, promotion, arrangement, evaluation and review of all research projects including stakeholder relationship management internally and externally•Support the development and maintenance of relationships with global branches.•Building partnerships with external organisations to ensure the continuing work of R&D leads to promotes networking and engagement of research expertise.• Build the capacity of other departments on-boarding of research projects is constantly improving.• Coordinate with all departments to public output, research report, case studies, speeches and presentations•Contribute to the development and training in research methods knowledge for the banking sector.

Hertfordshire United Kingdom

• Guiding new international students to complete enrolment documents. • Helping students with school information. • Handling complaints and sorting out to different departments.• Consult students with care.• Working in a college's office to sort out visa documents. Giving new coming students help, comforting them in order to fit in a new environment.Holding welcoming college events. • Giving new coming student help, comforting them to order to fit in new environment.• Holding welcoming college events.

Bachelor'S Degree, Business Administration And Management, General, Second Class Honoured

Diploma, Business, Management, Marketing, And Related Support Services, Second Class