Amber Wallingford Email & Phone Number

Des Moines, Ia, Us

Des Moines, Iowa, United States

Provide excellent service to guest, accurate complete transactions, and maintain product levels on floor

Des Moines, Iowa Area

•Built and maintained positive relationships with families, team members and agency and community partners to achieve results•Assisted in securing resources, the development, planning, coordination and implementation of program activities as defined by the annual work plan and funding regulations•Implemented innovative strategies to inform staff and families about programs and services•Utilized input from various sources, reports, file reviews, family feedback, staff input, observations, to analyze the effectiveness of services and improve processes•Recruited, hired, developed, evaluated and led a diverse staff working with a very complex and high-stress environment while maintaining a positive, goal-oriented team atmosphere•Maintained records, both narrative and statistical, as well as program reporting and implementation and supervision of management information system

Marion And Jasper County

• Garnered community support for low-income families and IMPACT’s programs within the county• Had a strong understanding of community trends, strengths, and needs. Utilize insight to provide recommendations for programming.• Developed county budgets. Monitored county budgets.• Represented the agency as a member of local, regional, and state boards and committees.• Secured and maintains resources • Ensured complete, timely and accurate team members’ documentation.• Maintained programmatic compliance.• Collaborated in writing grants and generating reports.

Newton, Ia

• Garnered community support for low-income families and IMPACT’s programs within the county• Understood community trends, strengths and needs and provided recommendations for programming.• Developed county budgets. Monitors county budgets.• Represented the agency as a member of local, regional, and state boards and committees.• Secured and maintains resources • Ensures complete, timely and accurate team members’ documentation.• Maintained programmatic compliance.• Collaborated in writing grants and generating reports.

•Chair member for hiring and special projects committee, due to strong leadership skills • Identified and assisted needy families in attainment of self-sufficiency •Aided families assess strengths, weaknesses and stages of development •Assisted in determining options, alternatives, action steps and timetables to achieve family goals •Established positive relationships and effectively communicate with a variety of families •Accurately maintained records, document programs, activities and contacts

Ames, Iowa, United States

Oversaw 500+ customer accounts, ensuring their requests are completed efficiently and accurately Coordinated team goals and implemented successful strategies to meet goals by deadlines Created and maintained client websites utilizing Content Management SystemCommunicated Ryzer’s values to potential customers, successfully securing over 50 new accounts in 2 months

Des Moines, Iowa Area

• Identified, researched and successfully received $1000 grant for winter programming• Assisted in strategic planning and implementing programing• Accurately processed client intakes to ensure 100% data quality• Gain insight into agency planning and budgeting• Developed ability to connect with community members and build partnerships

Des Moines, Iowa Area

•Managed inbound and outbound calls for the Plains Region•Communicated in a professional manner with a diverse group of people•Provided solutions to customer complaints, ensuring customer satisfaction•Efficiently used multiple computer systems to complete customer orders with 100% accuracy•Handled account projects and completeddetailed documents

Cedar Falls, Ia

•Promoted to Student Supervisor due to dependability in August 2010•Oversaw staff to ensure store duties are being completed in a timely manner•Responsible for counting registers and handling the deposit with 100% accuracy•Communicated effectively with a diverse group of people•Gained insight on the hiring process while serving on the interview committee for the Assistant Manager position

Master Of Social Work (M.S.W.), Social Work

Bachelor'S Degree, Family And Community Services