• Implemented modernized next generation personalization platform unlocking key capabilities for business partners and enabling Starbucks to send Customers the right message at the right time• Owner of Tools Domain responsible for conveying tools strategy, working collaboratively across a diverse set of teams, and understanding complex workstreams to track dependencies and mitigate risks• Improving delivery of services with multi-million dollar contracted vendors• Objectively assesses benefits, costs, and viability of proposed solutions, influencing to deliver critical capability and ensure timelines are met • Establishing streamlined processes to achieve desired outcomes and showcase team efforts• Mentoring and supporting team members to solve challenges and enable progress

• Lead interdisciplinary Data Use Review governance process with key executive stakeholders. Provided authoritative decisions and guidance regarding the use of personal data • Responsible for both operational intake as well as program management including strategy and release planning. Focused on identifying areas of opportunity and driving change• Drive cross collaboration across compliance teams to establish the following: charter, roles and responsibilities, and operating model• Establish risk acceptance process, internal procedure documentation, and training materials• Mentor and support new analysts, enabling them to successfully manage the Data Use Review Process• Track and document risks and approval decisions• Establish KPI and Metrics

• Support Vendor relationship for $1.4B+ Starbucks Card Global program which represents over 41% of all Starbucks US transactions and spans across 18 markets• Consult with multiple IT and business organizations to ensure Starbucks Card Program Data and Processing requirements and standards are met. • Lead new market onboarding for global markets • Lead SVC tool replacement for 1K+ users including: Requirements, Design, Project Management, Data Clean up, User Migration, QA, and UAT• Lead Sox Audit for SVC tool resulting in first successful pass in 2 years• Tier 1 support for SVC transaction processing, SVC tools (VLBC and PBC) as well as reporting and Splunk Alerts• Vendor management responsible for weekly status meetings, Executive QBRs, Project Steering Committee meetings, etc.• Create and maintain internal document/process repository for SVC Program• Mentored Partner resulting in new position• Lead training for CW support

• Lead in deployment of CRM OnDemand solution for UK Market• Redesign of existing system including: Project Management, requirements gathering, prioritization, functional documentation, QA, and system configuration• Led launch of Siebel Brazil Loyalty Program Implementation• Certification and User Acceptance Testing• Oracle CRM OnDemand Support across four environments for seven global teams• Production support, enhancement planning, define and create standards, deployment, and testing• Project Management Cross Training• Invoice Tracking, Accruals, and Reclasses

• Lead multiple enhancement releases including: Project Planning, Requirements Gathering, Functional Documentation, Solution Design, System Configuration, Functional Testing

• Project lead for Customer Master documentation, resulting in comprehensive and complete reference materials• Lead for Organizational Geographic Management quarterly project including: implementation, data cleansing, documentation, and process improvement leading to elimination of unnecessary steps and reduction in processing time• Facilitated successful customer onboarding by identifying key participants, gathering requirements, anticipating reporting and downstream impacts, ensuring successful implementation, and follow up• Partnered with CRM teams to provide requirements and enhance system functionality• Identified anomalies in customer data, conducted analysis, and made recommendations to ensure data quality• Provided reporting for various business groups, along with auditing customer data• Trained and mentored of new partners