Amber Cheung Email & Phone Number

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Toronto, Canada Area

Rogers Centre

Evaluated bookings and orders, and generated the billing and invoices of up to 30 suites in a timely and professional manner.Monitored the transfer of inventory, aided in customer recovery, and communicated messages between four to eight locations within the stadium to ensure positive guest experiences.Produced daily reports using Microsoft Excel (tables) to organize and analyze data.

Coca-Cola Coliseum/Bmo Field

Increased sales by upselling products – generated a 172% sales increase within a year.Heavy experience with cash handling and high familiarity with cash management best practices. Showed conflict management abilities, diffusing and handling situations with guests in a unit with a 8000 capacity. Managed to keep two jobs and school in balance with a highly organized agenda and advanced planning - graduated with honours meanwhile juggling two jobs without compromising quality of work.

Mattamy Athletic Center

Responsible for ensuring money management, and the recording of sales using Macros.Organized and kept accountability of inventory.Handled the sales and safe distribution of alcohol.

Hagerman Corners Community Homes

Generated reports and collected notes for upper management using Microsoft Excel (tables/charts/graphs).Responsible for being the first point contact of tenant complaints and inquiries.Assisted in the payroll processes for a team of 12 and drafted the billing for over 200 residents.

SkyPod: operated the SkyPod attraction and provided guests with information about the product Guest Services: dealt with guest inquiries in person and through the phone, processed exchanges and returns, and handled large crowds Box Office: selling CN Tower tickets and City Passes, effectively upsold products to guests, and handled large amounts of cash starting at $300