Amber Zerger, Shrm-Cp Email & Phone Number

Austin, Tx, Us

Austin, Texas, United States

Execute company-wide strategic initiatives for resource demand planning, learning & development, and new hire onboardingFacilitate staffing and resource demand planning process for 180+ consultantsOversee recruiting metrics reporting and communication for 50+ open hiring requisitions utilizing Greenhouse ATSManage over 20 third-party recruiter relationships and contracting documentation

Austin, Texas, United States

Staffing (Deployment / Resource Management): Analyzed consultant (resource) availability and upcoming project demand to ensure consultants achieve utilization targets improving overall company utilization by 15%Led weekly practice staffing calls to communicate upcoming demand, resource availability, and overall staffing assignment trendsTraining: Facilitated quarterly new hire training eventsWorked with practice training liaisons to identify company upskilling and cross-training goals as well as to develop individualized and group training programs that address specific business needs.Oversaw implementation and utilization of learning management systems (ThinkZoom, TalentLMS) Onboarding:Drove hiring and recruiting metrics communication and data integrity utilizing Greenhouse ATS and ExcelManaged the new hire onboarding process from signed offer to post-start dateCollaborated with IT and Payroll teams to ensure new hires have what they need to hit the ground running on day 1

Austin, Tx

Led change management and process improvement initiatives for consumer divisionIdentified and resolved chronic business challenges throughout the company and translated data analysis into actionable solutions to improve operations, efficiency, audit compliance, cost-effectiveness, and growthMonitored and evaluated effectiveness of organizational programs

Austin, Tx

Oversaw proprietary school compliance for 31 New Horizons centers across the US Led a team of 6 individuals that developed, maintained, and enforced internal compliance processes and standard operating procedures Collaborated with departments to provide quality customer service and experience for studentsOversaw quality assurance of all documents pertaining to student enrollments and agency requirementsCalculated, tracked, and issued over 100 student refunds and payments annuallyImplemented audit maintenance procedures resulting in 0 audit failures for over 20 annual audits with various state and federal regulating agencies since March of 2014Created and implemented training guides and presentations for faculty and staff development; increased staff efficiency by 20% Submitted annual student enrollment and job placement reporting to over 60 agencies including workforce boards and the Veterans AdministrationOversaw all military benefit certifications in VAOnce system for over 700 students annually

Austin, Texas, United States

Developed career plans through use of an Individual Employment Plan, and ensured that the plan included relevant goals to assist customers in achieving career objectivesIdentified barriers that would prevent successful engagement and employment of customersInitiated the assessment and evaluation of customer skills and abilities and interpreted resultsDelivered presentations and outreach initiatives to inform job seekers of training opportunities in the Capital AreaMaintained case management files for over ninety (90) clients

M.S. Ed, Mental Health Counseling/Counselor

Activities and Societies: Chi Sigma Iota, Help End Abusive Relationships Today (H.E.A.R.T), Graduate Student Organization

Bachelor Of Arts (B.A.), Psychology