Amber Zink Email & Phone Number

Wausau, Wisconsin, United States

Wausau, Wisconsin, United States

Wausau, Wisconsin Area

Lead a team of 13 store managers, four assistant managers, and 300+ hourly employees to achieve business results while creating and maintaining the Starbucks experience for customers, vendors, and industry partners.- Consistently exceeds customer expectations by providing hourly and salary employees with timely training and resources based on observation, analysis and customer feedback. - Exceeded customer service satisfaction targets in FY19 and FY20 and saw consistent year over year improvements in all customer service metrics. - Clearly communicate and collaborate with corporate leadership to evaluate interdisciplinary training needs and develop programs to achieve the targeted regional corporate financial and growth objectives.- Analyze market trends and KPIs, and communicate with managers to execute regional initiatives.- Named District Manager of the Year for Business in the Midwest Region 2017. - Act as the area talent development lead, and develop new job expectations for each role to accelerate team development and enable stronger succession planning to build out the company leadership pipeline.- Retain top talent and maintain 100% stability for one year and 60% stability for two year managers.- Certified District Manager Trainer

Muskego, Wisconsin

Monitored customer, market trends, and competitor activity, and provided strategic feedback to leadership.- Successfully trained eight newly hired employees and promoted them to store management roles.- Assisted with market development, opened a new store, and led recruiting, hiring, and training initiatives. As a result the store performed 30% higher than sales projections for year one and 28% sales comp in year two.- Identified problem areas and established continuous improvement processes and procedures.- Increased profitability in FY15: achieved 54% controllable contribution and 30% total contribution.- Developed and facilitated a beverage quality standards certification for all stores in the district.- Enabled effective coaching to uphold company standards while maximizing efficiency.

Greater San Diego Area

Trained and managed team members to create and maintain the Starbucks experience for customers while ensuring customer satisfaction and product quality, and managing safety and security within the department.

Greater San Diego Area

Promoted from barista to a shift supervisor in three months, and ran store operations, supervised employees, delegated responsibilities, trained baristas, and built positive staff relationships to attain operational excellence.

Oak Creek, Wisconsin

Oversaw 28 accounts across Southeastern/Central Wisconsin and Northern Illinois, coordinated product sales, liaised with distributors, and coached department managers to exceed sales targets.- Rebuilt, rebranded, and increased social media, email marketing, and web traffic by 120%.- Developed inventory supply chain processes from manufacting to distribution