Ambesh Mahinia Email & Phone Number

Burlington, Massachusetts, United States

It support

Westborough, Massachusetts, United States

• Provide standard and approved hardware and software (operating systems and standard office applications) support and maintenance on Desktop Devices for their entire lifecycle (including the remote management of Desktop.
• Support, Manage, Optimize and Maintain the configuration and installation of the Desktop, to include, but not limited to, patch updates, hardware replacements, with spares provided by vendor.
• Analyze Service Desk calls for Desktop Devices and incident data to identify and advice Customer of any potential user training requirement.
• Work Collaboratively with various teams such as UAM, Network, MIM, etc.
• Ensure that each Desktop Device is installed with the appropriate Desktop image though SCCM.
• Manage Desktop Devices (hardware and software) incidents through to resolution.

Burlington, Massachusetts, United States

• Provide second level support for all workstation problems within established timeframes.
• Analyzes and resolves user problems and concerns associated with workstation hardware and/or software, conferring with other Information Technology teams and/or the management on difficult or complex problems that.
• Configure, install, modify, and relocate desktop devices coordinating with other technical support teams to ensure user satisfaction and device operability.
• Provide workstation technical support to the Information Technology organization regarding all desktop hardware and software including assisting with 3rd party vendor application installations
• Complete all necessary documentation including creating and updating inventory records, hardware problem records, user documentation, licensing data, and status reports according to department standards and procedures.
• Coordinate, schedules, and reports on daily activities and specific desktop implementation/upgrade activities

Millbury, Massachusetts, United States

• As an IT support professional, my responsibilities include managing various aspects of desktop devices such as hardware, software, and connectivity incidents from the initial report to resolution. I was also tasked.
• Installed and worked on VNX Servers to change the faulty Drive on VNX Server.
• Successfully completed Analog to LTE conversion project, providing EPIK device installation, activating the line, and ensuring proper communication with alarm monitoring company and 911 for fire alarm.
• Installed and Configured Network Equipment such as Routers, Wireless controller, Firewall, Core Switch and Distribution Switch, etc at Dept of Veteran Affairs, Florence, MA with AT&T remote networking team.
• Replaced and configured firewalls (Primary and Secondary) at Allied World, Boston, using standard cabling tools and a laptop with Putty with Remote Networking team in New York as part of upgrade.
• Performed installations and de-installation of IT equipment such as Cisco, Aruba Switch, Router, Firewall, Server, POS, thin Clients, Monitors and phone equipment based on the attached SOPs and SLAs.

India

• Sainik Corporation/ BPCL
• Hardware IMAC Support.
• Troubleshoot, diagnose and resolve the tickets which required onsite support
• Coordinate within Vendor and Level 3 support team for ticket resolution.
• Schedule Supported Device installation, Software and Hardware activity with End User at their convenience in order to minimize disruption.
• Participate in war room during major incidents.

• Developed and maintained an electronic inventory management system using Microsoft Excel to track the purchase and inventory of construction materials.
• Managed the IT asset inventory for the sites, including hardware and software, and implemented a tracking system to ensure proper allocation and maintenance of the assets.
• Installed and maintained various software applications, including operating systems such as Windows and Linux, and administered Active Directory accounts for users at the station.
• Participated in IT procurement processes, including researching and recommending hardware and software solutions, negotiating pricing and contracts, and managing vendor relationships.

Bachelor Of Technology - Btech, Computer Engineering

Post Graduate In Management, Management, A+