Ambesh Mahinia Email & Phone Number

North Reading, Ma, Us

Burlington, Massachusetts, United States

It support

Westborough, Massachusetts, United States

• Provide standard and approved hardware and software (operating systems and standard office applications) support and maintenance on Desktop Devices for their entire lifecycle (including the remote management of Desktop Devices using appropriate tools such Microsoft Endpoint Configuration Manager).• Support, Manage, Optimize and Maintain the configuration and installation of the Desktop, to include, but not limited to, patch updates, hardware replacements, with spares provided by vendor.• Analyze Service Desk calls for Desktop Devices and incident data to identify and advice Customer of any potential user training requirement.• Work Collaboratively with various teams such as UAM, Network, MIM, etc.• Ensure that each Desktop Device is installed with the appropriate Desktop image though SCCM. • Manage Desktop Devices (hardware and software) incidents through to resolution. • Monitor security profiles and anti-virus software on all Desktop Devices and take appropriate action in the event of non-compliance with security requirements.• Provide VIP support for Desk side issues per contract and be point of contact at the site for all IT related issues if no other IT support team unavailable like for MI calls.• Co-ordinate with different teams and ensure no gap with communication among teams.• Manage Desktop Devices (hardware, software, and connectivity) incidents through to resolution.• AD and Azure AD user management.• Manage IMAC and desk side support services.• Manage hard and soft break fix services for laptops and desktops.• Setting up MacBooks and configuring them for users.• MDM such as Microsoft intune.

Burlington, Massachusetts, United States

• Provide second level support for all workstation problems within established timeframes.• Analyzes and resolves user problems and concerns associated with workstation hardware and/or software, conferring with other Information Technology teams and/or the management on difficult or complex problems that cannot be resolved within established service levels.• Configure, install, modify, and relocate desktop devices coordinating with other technical support teams to ensure user satisfaction and device operability.• Provide workstation technical support to the Information Technology organization regarding all desktop hardware and software including assisting with 3rd party vendor application installations• Complete all necessary documentation including creating and updating inventory records, hardware problem records, user documentation, licensing data, and status reports according to department standards and procedures.• Coordinate, schedules, and reports on daily activities and specific desktop implementation/upgrade activities• Uphold corporate policy guidelines and recommends new and improved guidelines to ensure compatibility and to improve service to user community.• Maintain a positive working relationship with all Clinic departments to optimize working relationships and communication.• Identify and initiate resolutions to problems and concerns associated with office and workgroup automation to the user's satisfaction.• Consult with management on specific matters requiring clarification, interpretation, or exception to standard policies and procedures as well as identifying trends in desktop support requirements.

Millbury, Massachusetts, United States

• As an IT support professional, my responsibilities include managing various aspects of desktop devices such as hardware, software, and connectivity incidents from the initial report to resolution. I was also tasked with managing IMAC (install, move, add, change) and desk side support services as well as hard and soft break fix services for laptops and desktops.• Installed and worked on VNX Servers to change the faulty Drive on VNX Server.• Successfully completed Analog to LTE conversion project, providing EPIK device installation, activating the line, and ensuring proper communication with alarm monitoring company and 911 for fire alarm.• Installed and Configured Network Equipment such as Routers, Wireless controller, Firewall, Core Switch and Distribution Switch, etc at Dept of Veteran Affairs, Florence, MA with AT&T remote networking team.• Replaced and configured firewalls (Primary and Secondary) at Allied World, Boston, using standard cabling tools and a laptop with Putty with Remote Networking team in New York as part of upgrade.• Performed installations and de-installation of IT equipment such as Cisco, Aruba Switch, Router, Firewall, Server, POS, thin Clients, Monitors and phone equipment based on the attached SOPs and SLAs.• Proficient in utilizing various tools and materials, including smartphones, laptops, wired keyboards, mouse, SFPs, Fibers, Cat5e jacks, faceplates, Cat5e, Cat6, Cat7, cables, cable/continuity testers, toners, probes, RJ45s, RJ11, screwdrivers, pliers, ty-wraps, label makers, digital cameras, flashlights, console cables, hot spots, butt sets, NICs, and Cisco console cables.

India

Sainik Corporation/ BPCL• Hardware IMAC Support.• Troubleshoot, diagnose and resolve the tickets which required onsite support• Coordinate within Vendor and Level 3 support team for ticket resolution.• Schedule Supported Device installation, Software and Hardware activity with End User at their convenience in order to minimize disruption.• Participate in war room during major incidents.• Support end user’s devices (Desktop / Laptops, Mac, Smartphones, Tablets, printers)• Alert Customer in case of licensing issue (Software).• Manage non-standard intervention / software installation.• PC and other devices logistics Management § Software IMAC and configuration.• Resolve break-fix incidents, either by own intervention or requesting and coordinating technical service by OEM vendor.• Meeting room support and conference room devices.• Perform remote troubleshooting through diagnostic techniques and pertinent questions.• Walk the customer through the problem-solving process.

• Developed and maintained an electronic inventory management system using Microsoft Excel to track the purchase and inventory of construction materials.• Managed the IT asset inventory for the sites, including hardware and software, and implemented a tracking system to ensure proper allocation and maintenance of the assets.• Installed and maintained various software applications, including operating systems such as Windows and Linux, and administered Active Directory accounts for users at the station.• Participated in IT procurement processes, including researching and recommending hardware and software solutions, negotiating pricing and contracts, and managing vendor relationships.

Bachelor Of Technology - Btech, Computer Engineering

Post Graduate In Management, Management, A+