Arvin Morris Email & Phone Number

Tampa/St. Petersburg, Florida Area

•Supervises and coordinates daily activities of remote representatives engaged in delivering excellent customer interactions and utilizing effective selling techniques.•Motivates to achieve aggressive contact center objectives while maintaining low levels of attrition.•Builds teams and promotes teamwork through consistent interaction, effective coaching and unifying team members to create an engaging environment.•Leads teams through projects and initiatives.•Recognize employees’ performance/behaviors, provide constructive feedback for improvement along with acknowledgement of successes, and document coaching discussions appropriately.•Interpret statistics reported for AHT, availability, productivity, quality, etc., and determine how they relate to the business.•Utilize effective selling techniques to educate/motivate direct reports to contribute to a sales driven environment.•Complete and administer yearly evaluations and disciplinary action for all direct reports in a timely manner.•Generates new ideas/solutions on specific contact center issues, and participates in projects and process improvement initiatives.•Must be a champion of change management.•Contributes as a team player when working side-by-side with various levels of leadership in the business.•Leverage current tools and technology to assist in the management of a Work at Home environment.•Various job related duties as may be assigned.

I started a Phototgraphy/Videography company because of my passion with pictures and video. My company can do any event small or large at a very reasonable price.

Tampa/St. Petersburg, Florida Area

Responsible for handling 20-30 inbound calls from members to start insurance claims and to get status of claims. Also handle inbound internet service request for policy changes, claim status and updates to claims.

Tampa/St. Petersburg, Florida Area

Responsible for handling 50-100 inbound calls from patients, doctor offices and insurance reps. Also handle 10-20 outbound calls to insurance agencies to verify the patient’s explanation of benefits. Other responsibilities are refilling insurance, checking eligibility and taking payments.

Tampa/St. Petersburg, Florida Area

Banking Center Solutions: Responsible for handling escalated issue from within the bank as well as from the call center. Some of the responsibilities were finding missing deposits and transfers as well as escalated issues. Nesting: My responsibility in this department was the further educating and implementation of the new reps knowledge of the system and policies. We also compiled the information on their AHT, Compliance and their Quality as well as coaching them to these things.Customer Service Representative:Responsible for handling 100-150 inbound calls dealing with customers personal accounts. We are also responsible for making sure that the customers info is up to date and that are in the right type of accounts so the do not receive any fees, also make sure no fraudulent activity happens to the account.

Architecture And Computer Electronics

High School Diploma

Activities and Societies: TSA - Technology Students Association