Ambika Dey Email & Phone Number

Toronto, Ontario, Canada

Responsible for supervising shift in addition to developing plans and activities to meet production targets Perform regular check for manufacturing activities in compounding department such as changeover, dispensing and compaction activities as per Standard Operating Documentations (SODs) and GMP standards, ensuring in fulfilling productivity goals.

Canada

Built up equipment execution requirements and verified equipment performance to establish maintenance strategies for production and packaging equipment reliability Responsible for efficient operations in production and packaging lines by leading team members Troubleshoot equipment issues by conducting root cause failure analysis on failed equipment in.

London Ontario

• Worked on packaging food products, labelling meat, vegetable, dairy products, sauces and bread following the date procedures as per health and safety guidelines from storage area
• Served Customer: taking customer order, recording order on POS machine & computing bill
• Successfully achieved targets of positive and constructive feedback from customers and supervisors through good leadership and team building skills
• Provided excellent customer service by understanding their requirements and handling their enquiries in positive and professional way
• Maintained daily logs, computer tracking system, monthly reports of ordering stock and documentation of all clearance items
• Trained team members for WHMIS and health and safety guidelines of various food products

Punjab, India

• Accountable for attending client calls and listening to their queries on technical issues and solving them by thoroughly analyzing their problem and guide them based on the standard operating instructions, which.
• Collaborated with management and other team members regarding technical and business communication by preparing assurance reports, analysis reports of external and internal audits for securing organization’s assets and.
• Received 7 recognition from client’s feedback and rewarded for best employee of the month 3 times
• Accumulated a call resolution rate over 92%, which is highest in the company’s history
• Provided technical support through troubleshooting of break-fix incidents related to mobile phones, laptops, desktops and smart TV
• Incorporated effective Customer Support policy protocols for assistance of other co-technicians

Chandigarh Area, India

• Coordinated the network issues with multiple teams, simulating and authenticating the issue for finding root cause of reported errors within the SLA, reducing the turnaround time by 19%
• Developed a detailed troubleshooting theory and prorated the problem into steps as per corporate policies, procedures, impacts before implementing changes
• Provided excellent client service and exceeded client expectations by delivering quality work and ready-to-use deliverables
• Supported whole office computer hardware peripherals and facilitated troubleshooting of complex LAN/WAN infrastructure
• Responsible for providing immediate desktop support to all the team members and removing unsecured/virus files from the system for proper functioning
• Performed the testing of security controls in different IT environments: Windows, Linux, Firewall

Punjab, IN

• Collaborated with supervisor and other teaching assistants through weekly planning and review meetings to define course structure and incorporate effective teaching strategies
• Analysed and assessed students’ performances by evaluating examinations, quizzes and discussions, and responded to their queries by providing constructive reflection and feedback
• Incorporated effective research methods refined through continuous evaluation and course compliance to gain in-depth knowledge of the subject

Master Of Engineering, Electrical And Computer Engineering, 3.5

Bachelor'S Degree, Electrical, Electronics And Communications Engineering, A