Projects with multiple Clients►Formulate Test Plans and conduct Risk assessments ►QA Lead for Defect Management and co-ordinating defect triage meetings ►Assist in the analysis, design and implementation of Testing/QA framework ►Showcases and demos to stakeholders and project teams►Formulate Test Summary Reports►SQL queries for data comparison testing between input data and warehouse data►Perform and assist in the management of System Integration, Technical Verification, Production Verification and Regression Test execution activities.►Liaise with project vendors and 3rd party partners located both onshore and offshore when required ►Raise risks and issues, and liaise with Business Stakeholders and Project teams to have them resolved►Train, mentor and assist associate Test Analysts►Facilitate training of end users

►Developed simple to complex platform-dependent and independent software to improve quality assurance, test efficiency and usability for two software tools. ►Tool #1: Web-based test machine, a platform to optimize and automate test management/ organisation and test execution control.►Tool #2: Tool to provide a representative configuration overview of all QA required information about the hardware and software setup of a PRIMERGY Server System (inventory).►Performed tests on code level (black and grey box testing) as well as Graphical User Interface including third party tests by using test specifications whilst analysing associated bugs. ►Delivered periodic rollouts presentations to users, recognised target audience for documentation. ►Assisted in team code reviews.►Worked as a SCRUM team member in an Agile development environment.►Automated installation and configuration of VMWare ESXi (4/5), Windows (2003/2008/2012) and Linux (SuSE, RedHat) 32/64 bit Server Operating Systems►Knowledge of x86 Server Hardware, Operating software and Server Management software.

Duties included overseeing and providing services to various client requests for ADSL, ADSL2+, POTS and SHDSL Internet connections. Provided Primus services and engaged with third party technicians to configure Primus equipment, prepared invoices for corporate client orders and assisted with troubleshooting faulty hardware and upgrading firmware for VOIP handsets. Responsible for maintaining Primus systems and databases with up-to-date information, while managing LNP for all Primus network customers.► Demonstrated a positive attitude and resilience► Maintained performance levels by prioritising tasks and workload during high pressure periods► Built strong customer relationships