Ambika Singh Email & Phone Number

Gurugram, HR, IN

Gurugram, Haryana, India

• Installed, configured, and troubleshooted Cisco routers/switches, security products (Cisco, Checkpoint, Fortinet, Juniper), and network management systems.
• Planned and implemented LAN/WAN/Wireless networks and security solutions.
• Provided technical solutions, specifications, and project documentation.
• Supervised small to medium-scale project teams.
• Worked in an ITIL-based environment in the banking sector, maintaining SLAs for internal and client support.
• Handled vendor management and coordination.

Gurugram, Haryana, India

• Accomplished professional specializing in Network Infrastructure, boasting a consistent record of successful implementations and optimizations.
• Demonstrated proficiency in diagnosing and resolving networking, routing, and interconnectivity issues, showcasing an in-depth understanding of network device configuration and low-level application interaction.
• Delivering top-tier support and technical expertise in networking technology, encompassing LAN/WAN hardware, routers, switches, and Wireless LAN Controllers (WLCs).
• Expert in swiftly troubleshooting LAN/WAN/Wireless connectivity issues, collaborating seamlessly with client/support teams to achieve prompt resolutions.
• Strategic leadership with comprehensive oversight of team activities, ensuring the seamless day-to-day operations of Network, Security, and Telecom infrastructure. Responsible for managing, planning, designing, and.
• Proven leader in supervising teams, driving outstanding results in customer satisfaction, delivery assurance, and project management for network, security, and telecom projects in enterprise environments.

Gurugram, Haryana, India

• Spearheading customer support initiatives for a comprehensive suite of BT products, encompassing BT MPLS, BT Internet, BT Voice, BT TFN, BT DID, Hybrid MPLS, and VSAT.
• Serving as the Single Point of Contact (SPOC) 24x7 in the Network Operations Center (NOC) for Critical and Major incidents, ensuring prompt and efficient resolution.
• Demonstrating proficiency in the management of critical infrastructure devices, including switches, routers, wireless access points, controllers, and firewalls.
• Leveraging hands-on expertise with Cisco switches (2900X, 3XXX series, 4500X, 6500) and routers (ISR 2900, 4XXX series) to optimize network performance.
• Driving technical teams and vendors to meet fault recovery objectives within contractual Service Level Agreements (SLA).
• Expertly managing incident and request queues, delivering timely updates to key stakeholders, and ensuring effective communication during incidents.

Gurugram, Haryana, India

• Expertly troubleshoot network issues for global clients within the enterprise sector.
• Consistently achieve and surpass defined metrics and Service Level Agreements (SLAs).
• Collaborate with cross-functional teams to identify requirements, monitor performance, and adeptly troubleshoot, diagnose, and resolve network and systems issues.
• Proactively engage with Technical Leads to swiftly resolve critical issues, ensuring seamless operations.
• Develop, revise, and maintain comprehensive documentation of environments and operational procedures.
• Produce detailed reports outlining findings and innovative solutions.