Ambika Singh Email and Phone Number
🔹 ITIL V4 Foundation and CCNA certified professional with 6+ years of exceptional experience in Data networks, Telecommunication networks, NOC operation support, and troubleshooting, driven by a passion for technology and a commitment to excellence.🔹 Demonstrated expertise in network telecommunication and managing customer experience for Networking Operations and ITIL functions globally.🔹 Proficient in the 24*7 onsite-offshore work model, collaborating across ITIL functions to achieve shared goals.🔹 Proven track record in Service Delivery Management for 24*7 Operations, meeting SLA, KPI, and SOW commitments for multi-vendor – multi-platform networks.🔹 Skilled in architecting, implementing, and maintaining core Infrastructure-integrated network solutions.🔹 Experienced in providing project management for network activities, including upgrades, new implementations, and migrations, with comprehensive technical direction and user support.🔹 Adept in Operations, Vendor Management, Customer Management, Escalation Management, and continual improvement to enhance service delivery and customer satisfaction.🔹 Quick to grasp new technical concepts, leveraging them productively.🔹 Enterprising leader with strong planning, analytical, and effective communication skills, fostering strong relationships with peers and stakeholders.🔹 Recognized for innovative problem-solving, delivering customer delight, attention to detail, and peer mentoring.📧 Connect with me at ambikasingh135@gmail.com to learn more or simply chat!✅ My About section aims to connect with like-minded professionals, companies, and organisations sharing a vision of a connected future. Let's connect if you seek a passionate professional in building seamless and secure network infrastructures, unafraid of embracing emerging technologies!Thank you for visiting my profile. I eagerly anticipate exploring potential collaborations and building meaningful connections in the dynamic networking world. Together, let's make a lasting impact! ✨
Blackrock
View- Website:
- blackrock.com
- Employees:
- 19889
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Senior Network & Security SpecialistBlackrock May 2024 - PresentGurugram, Haryana, India• Installed, configured, and troubleshooted Cisco routers/switches, security products (Cisco, Checkpoint, Fortinet, Juniper), and network management systems.• Planned and implemented LAN/WAN/Wireless networks and security solutions.• Provided technical solutions, specifications, and project documentation.• Supervised small to medium-scale project teams.• Worked in an ITIL-based environment in the banking sector, maintaining SLAs for internal and client support.• Handled vendor management and coordination.• Configured and administered F5 LTM & GTM and Cisco DNA Center.• Maintained Cisco ISE for network access control.• Managed Cisco and Aruba WLANs with ISE and Clearpass authentication.• Monitored and troubleshooted LAN/WAN issues using DNAC, Sevone, Accedian, HPNA, and HP NNM.• Monitored and troubleshooted Azure ExpressRoute links from the Azure portal.• Implemented NSGs and Azure Firewall for traffic control and security within Azure VNets.
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Senior Network AssociateCiena Jan 2022 - Apr 2024Gurugram, Haryana, India• Accomplished professional specializing in Network Infrastructure, boasting a consistent record of successful implementations and optimizations.• Demonstrated proficiency in diagnosing and resolving networking, routing, and interconnectivity issues, showcasing an in-depth understanding of network device configuration and low-level application interaction.• Delivering top-tier support and technical expertise in networking technology, encompassing LAN/WAN hardware, routers, switches, and Wireless LAN Controllers (WLCs).• Expert in swiftly troubleshooting LAN/WAN/Wireless connectivity issues, collaborating seamlessly with client/support teams to achieve prompt resolutions.• Strategic leadership with comprehensive oversight of team activities, ensuring the seamless day-to-day operations of Network, Security, and Telecom infrastructure. Responsible for managing, planning, designing, and operating to meet uptime SLA, with a focus on data centers and lab infrastructures globally.• Proven leader in supervising teams, driving outstanding results in customer satisfaction, delivery assurance, and project management for network, security, and telecom projects in enterprise environments. -
Incident Management ProfessionalBt Eserve India Private Limited Oct 2019 - Dec 2021Gurugram, Haryana, India• Spearheading customer support initiatives for a comprehensive suite of BT products, encompassing BT MPLS, BT Internet, BT Voice, BT TFN, BT DID, Hybrid MPLS, and VSAT.• Serving as the Single Point of Contact (SPOC) 24x7 in the Network Operations Center (NOC) for Critical and Major incidents, ensuring prompt and efficient resolution.• Demonstrating proficiency in the management of critical infrastructure devices, including switches, routers, wireless access points, controllers, and firewalls.• Leveraging hands-on expertise with Cisco switches (2900X, 3XXX series, 4500X, 6500) and routers (ISR 2900, 4XXX series) to optimize network performance.• Driving technical teams and vendors to meet fault recovery objectives within contractual Service Level Agreements (SLA).• Expertly managing incident and request queues, delivering timely updates to key stakeholders, and ensuring effective communication during incidents.• Proven leadership experience, including managing functional team members, conducting regular performance reviews, and driving improvement initiatives.• Overseeing vendor and supplier management to ensure adherence to SLAs, collaborating with third parties for troubleshooting and service restoration.• Proficiently generating and analyzing incident management reports on a daily, weekly, and monthly basis.• Mentoring new hires and delivering internal training programs to enhance team capabilities.• Handling Change Management and Break Fix on Provider Edge (PE) and Customer Edge (CE) routers.• Collaborating with last-mile providers and customers to resolve priority incident tickets and ensure smooth WAN, LAN, and WLAN deployments.• Led and advocated for Continuous Improvement (CI) programs to enhance process efficiency and align with evolving customer needs. -
Service Reliability EngineerBt Aug 2018 - Sep 2019Gurugram, Haryana, India• Expertly troubleshoot network issues for global clients within the enterprise sector.• Consistently achieve and surpass defined metrics and Service Level Agreements (SLAs).• Collaborate with cross-functional teams to identify requirements, monitor performance, and adeptly troubleshoot, diagnose, and resolve network and systems issues.• Proactively engage with Technical Leads to swiftly resolve critical issues, ensuring seamless operations.• Develop, revise, and maintain comprehensive documentation of environments and operational procedures.• Produce detailed reports outlining findings and innovative solutions.• Leverage extensive expertise in diverse technologies, demonstrating proficiency in keywords such as VSS, QoS, Etherchannel, Stacking, Redundancy, VTP, STP, ACLs, EIGRP, OSPF, BGP, and more.• Conduct in-depth analysis of issues, providing Root Cause Analyses (RCAs) to customers and offering strategic best practices.• Collaborate effectively with a responsible Business Unit, ensuring alignment with organizational goals.• Provide timely assistance to customers, resolving issues within defined SLAs for optimal client satisfaction.• Successfully implement, configure, and troubleshoot Cisco Routers and Switches.• Contribute to the establishment and optimization of networks by configuring devices or segments and managing general network traffic.
Ambika Singh Education Details
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Computer Science
Frequently Asked Questions about Ambika Singh
What company does Ambika Singh work for?
Ambika Singh works for Blackrock
What is Ambika Singh's role at the current company?
Ambika Singh's current role is BlackRock | Senior Network Specialist | Network Operations Engineer | Incident Management Professional | Subject Matter Expert.
What schools did Ambika Singh attend?
Ambika Singh attended Abes Engineering College.
Who are Ambika Singh's colleagues?
Ambika Singh's colleagues are Shirley Perry, Adam Riley, Dylan Wedande, Cfa, Gurneet Anand, Alicia De Lorenzo, Ahnrei Williams, Murray Mclean.
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