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• Effectively and efficiently resolve ordering, billing and provisioning concerns andprovide end to endsupport to customers• Resolve various ordering to provisioning and billing issues preventing serviceinstallations using CTLlegacy tools & Salesforce Lightning platform• Investigate the stuck activities or processes in the interfacing applications and writechange orders to take appropriate actions to ensure order flow• Analysing and understanding the architecture flow of… Show more • Effectively and efficiently resolve ordering, billing and provisioning concerns andprovide end to endsupport to customers• Resolve various ordering to provisioning and billing issues preventing serviceinstallations using CTLlegacy tools & Salesforce Lightning platform• Investigate the stuck activities or processes in the interfacing applications and writechange orders to take appropriate actions to ensure order flow• Analysing and understanding the architecture flow of Lumen ordering system to resolve customerissues using Command based tool called Martens Show less

• Trained on Business unit of Salesforce Platform• Trained on Salesforce Admin and Platform App Development, Process Automation• Worked on Apex Integration Services which involved technologies such as Java, Web Services, REST, WSDL, JSON, XML Parser etc.• Designed escalation rules, automatic case generation and generated email alerts for quick issue resolution• Developed Custom Lightning components using Salesforce Lightning Design System and performed… Show more • Trained on Business unit of Salesforce Platform• Trained on Salesforce Admin and Platform App Development, Process Automation• Worked on Apex Integration Services which involved technologies such as Java, Web Services, REST, WSDL, JSON, XML Parser etc.• Designed escalation rules, automatic case generation and generated email alerts for quick issue resolution• Developed Custom Lightning components using Salesforce Lightning Design System and performed migration• Utilized Salesforce Lightning Experience Process Flows to automate Business process• Worked on Apex class triggers to develop complex functionalities Show less