Director Of Operations
CurrentLed cross-functional teams to develop products and services from concept to market launch.Advised and implemented a restructuring plan to mitigate lost revenue during the COVID-19 lockdowns; Initial results: provided a viable revenue stream until the lockdowns were lifted in 2021; Current results: revenue stream increased earnings by 10%.Enacted training, continuous improvement programs, and incentives to enhance employee development and morale; improving productivity by… Show more Led cross-functional teams to develop products and services from concept to market launch.Advised and implemented a restructuring plan to mitigate lost revenue during the COVID-19 lockdowns; Initial results: provided a viable revenue stream until the lockdowns were lifted in 2021; Current results: revenue stream increased earnings by 10%.Enacted training, continuous improvement programs, and incentives to enhance employee development and morale; improving productivity by 12%.Networked and built relationships with key stakeholders, community partners, and vendors to grow market share.Managed day-to-day business fundamentals and operational tactics for in-store and manufacturing facilities.Analyzed, defined, communicated, and implemented KPIs to track customer acquisition costs, retention rates, vertical revenue growth, and market share.Prepared financial models, P&L statements, and performed costing analyses to devise a strong financial strategy. Show less