Refund Administrator
Current Research, verify and process refund applications under the tax statutes administered by the Taxation Division ensuring the claim is valid in accordance with the legislation, regulations and internal policies by requesting additional information, performing research and specific interpretation to determine the validity of the claim. Research, verify and process payments under the Band Assessment Program. Communicate with applicants the status of refund claims including requests for additional documentation and information required to proceed with the claim review or provide explanation for disallow or reduction of a claim (including any legislation references and interpretations), in person, by phone, fax, e-mail and written correspondence. Analyze and make recommendations to supervisor for process improvements or changes to legislation. Provide support to Refund Unit as required to ensure service standards are met such as logging new claims and updating the claim books. Assist with the preparation of statistics and reports required by senior management.
