Assistant

• Deal with customers by answering product and service questions; suggesting information about other products and services.• Assisting new customer accounts by recording account information.• Maintaining customer records by updating account information.• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to… Show more • Deal with customers by answering product and service questions; suggesting information about other products and services.• Assisting new customer accounts by recording account information.• Maintaining customer records by updating account information.• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.• Maintaining financial accounts by processing customer adjustments.• Collecting customer information and analyzing customer needs.• Preparing product or service reports by collecting and analyzing customer information.• Contributes to team effort by accomplishing related results as needed.Skills/Qualifications: Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information , Multi-tasking Show less

Admin•Communication via telephone, fax, email•Tour families through the school•Give information about the school that include curriculum ,concept, languages, policy, timings, calendar, facilities, fee structure & classes•Correspondence with inquiries, staff and parents•Organization of Reception Area / Organize files•Assist to Head of Admission and support in the preparation for the new school year•Update News and Notice Board regularly•Prepare teacher and parent… Show more Admin•Communication via telephone, fax, email•Tour families through the school•Give information about the school that include curriculum ,concept, languages, policy, timings, calendar, facilities, fee structure & classes•Correspondence with inquiries, staff and parents•Organization of Reception Area / Organize files•Assist to Head of Admission and support in the preparation for the new school year•Update News and Notice Board regularly•Prepare teacher and parent handbook•Class Attendance books (daily)•Liaise with different departments within the school to resolve daily issues•Responsible for ordering resources such as stationary, furniture, printer cartridges, coffee, business cards, marketing materials, subscriptions, etc (via Focus software)•Maintain a resource log to keep track of re-ordering levels•Monitor and control copy count of staff•Keep the class inventory lists updated (check every three months)•Liaising with sister schools and various Taaleem Head Office Depts.HR•Create and update staff information lists•Advertise open/upcoming vacancies in free and paid media in different languages (following up the applicants, telephone, emails, Interviews, update CV folder etc.)•Act as an initial filter for CV’s received as per criteria set by Head of School/Director•Managing Occupational Health Card (OHC) issuance for old and new teaching staff •Processing documents for Work Permits required for OHC’s•Issuing LOI’s and Contracts for new staff and position changes•Collecting documents from new staff•Updating, filing and organizing staff files•Liaising & providing with HO with requested staff documents•Handover with leaving staff Open and flexible attitude to enable teamwork•Any other duties assigned by the director•Attend staff meetings & take minutes•Other secretarial tasks (typing, scanning, photocopies, preparing school brochures, updating manuals, etc.) •Familiar with receiving payments in case of absence of the Accountant Show less

Moneybookers is a London Docklands based office, providing e-money services for internet users and businesses all over the world. I joined Moneybookers as a Complaint Officer and was later promoted to a VIP Service Representative which involved taking care of all the VIP accounts we had from payments to Customer Service. My responsibilities included: • Using excellent communication skills, I provided advice and effective support to all users. I was the first point of contact to clients… Show more Moneybookers is a London Docklands based office, providing e-money services for internet users and businesses all over the world. I joined Moneybookers as a Complaint Officer and was later promoted to a VIP Service Representative which involved taking care of all the VIP accounts we had from payments to Customer Service. My responsibilities included: • Using excellent communication skills, I provided advice and effective support to all users. I was the first point of contact to clients who called or e-mailed regarding to their Moneybookers account• With strong customer service abilities, I efficiently dealt with all complaints within FSA guidelines and regulations, and resolved these within a timely and innovative manner• Utilizing exceptional technical abilities and an ability to grasp new IT processes and technologies, I maintained databases by checking customers’ accounts for any suspicious or fraudulent activity. This included compiling all data into the database• With strong analytical and research skills, I worked with the fraud department to investigate potentially questionable activity concerning accounts• Demonstrating my sound financial abilities and attention to detail, I maintained high profile business accounts, and managed large sums of money for our business account holders and merchants• Self-motivated with a proven ability to work under own initiative to key deadlines and timescales, led projects and led initiatives to implement new work processes• Using my exceptional relationship management abilities, I worked as part of a team and also independently, building lasting working relationships with staff and clients.• Liaising with payments department and frauds department making sure all accounts for our VIPS are running smoothly and securely. Show less

I started off at Thomas Cook Retail as a Junior Sales Consultant, progressing to a Senior Sales Consultant and then to Customer Services and Sales Manager. My duties included: • Using strong customer service skills, I sold holidays worldwide, including packages, flights, hotels, resorts, car rentals, travel insurance and currency exchange• Utilizing excellent judgement, I assessed a client’s expectations and made recommendations • Sometimes handling difficult situations, I… Show more I started off at Thomas Cook Retail as a Junior Sales Consultant, progressing to a Senior Sales Consultant and then to Customer Services and Sales Manager. My duties included: • Using strong customer service skills, I sold holidays worldwide, including packages, flights, hotels, resorts, car rentals, travel insurance and currency exchange• Utilizing excellent judgement, I assessed a client’s expectations and made recommendations • Sometimes handling difficult situations, I efficiently resolved customer complaints in a timely and innovative manner• I demonstrated communication skills and excellent relationship abilities when building relationships with other businesses within the travel industry, such as airlines and, other holiday groups to which Thomas Cook provides a services• Self-motivated with a proven ability to work under own initiative to key deadlines and timelines, I was able to prioritise projects and handle shifting priorities and competing demands• With strong management skills, I handled all aspects of personnel-related matters, effectively motivating people to action, sometimes in a matrix or non-reporting relationship• Using sound computer and IT skills, I am proficient in Windows, Office, Word, Excel and Travel Databases, World Span, Galileo, CRS, BA Ticketing. Show less